Book Description Information technology is ever-changing, and that means that those who are working, or planning to work, in the field of IT management must always be learning. In the new edition of the acclaimed Information Technology for Management, the latest developments in the real world of IT management are covered in detail thanks to the input of IT managers and practitioners from top companies and organizations from around the world. Focusing on both the underlying technological developments in the field and the important business drivers performance, growth and sustainability—the text will help students explore and understand the vital importance of IT’s role vis-a-vis the three components of business performance improvement: people, processes, and technology. The book also features a blended learning approach that employs content that is presented visually, textually, and interactively to enable students with different learning styles to easily understand and retain information. Coverage of next technologies is up to date, including cutting-edged technologies, and case studies help to reinforce material in a way that few texts can. Show and hide more
Table of Contents
Cover Title Page Preface What’s New in the 11th Edition? Engaging Students to Assure Learning Details of New and Enhanced Features of the 11th Edition Supplemental Materials Acknowledgments CHAPTER 1: Disruptive IT Impacts Companies, Competition, and Careers Introduction 1.1 Doing Business in the On-Demand Economy 1.2 Business Process Improvement and Competitive Advantage 1.3 IT Innovation and Disruption 1.4 IT and You Key Terms Assuring Your Learning References CHAPTER 2: Information Systems, IT Architecture, Data Governance, and Cloud Computing Introduction 2.1 IS Concepts and Classification 2.2 IT Infrastructure, IT Architecture, and Enterprise Architecture 2.3 Information Management and Data Governance 2.4 Data Centers and Cloud Computing 2.5 Cloud Services and Virtualization Key Terms Assuring Your Learning References CHAPTER 3: Data Management, Data Analytics, and Business Intelligence Introduction 3.1 Data Management and Database Technologies 3.2 Centralized and Distributed Database Architectures 3.3 Data Warehouses 3.4 Big Data Analytics and Data Discovery 3.5 Business Intelligence and Electronic Records Management Key Terms Assuring Your Learning References CHAPTER 4: Networks, Collaborative Technology, and the Internet of Things Introduction 4.1 Network Fundamentals 4.2 Internet Protocols (IP), APIs, and Network Capabilities 4.3 Mobile Networks and Near-Field Communication 4.4 Collaborative Technologies and the Internet of Things Key Terms Assuring Your Learning References CHAPTER 5: Cybersecurity and Risk Management Technology Introduction 5.1 The Face and Future of Cyberthreats 5.2 Cyberattack Targets and Consequences 5.3 Cyber Risk Management 5.4 Defending Against Fraud 5.5 Frameworks, Standards, and Models Key Terms Assuring Your Learning References CHAPTER 6: Search, Semantic, and Recommendation Technology Introduction 6.1 Using Search Technology for Business Success 6.2 Organic Search and Search Engine Optimization 6.3 Pay-Per-Click and Paid Search Strategies 6.4 A Search for Meaning—Semantic Technology 6.5 Recommendation Engines Key Terms Assuring Your Learning References CHAPTER 7: Web 2.0 and Social Technology Introduction 7.1 Web 2.0—The Social Web 7.2 Social Networking Services and Communities 7.3 Engaging Consumers with Blogs and Microblogs 7.4 Mashups, Social Metrics, and Monitoring Tools 7.5 Enterprise 2.0: Workplace Collaboration and Knowledge Sharing Key Terms Assuring Your Learning References CHAPTER 8: Retail, E-commerce, and Mobile Commerce Technology Introduction 8.1 Retailing Technology 8.2 Business-to-Consumer (B2C) E-commerce 8.3 Business-to-Business (B2B) E-commerce and E-procurement 8.4 Mobile Commerce 8.5 Mobile Transactions and Financial Services Key Terms Assuring Your Learning References CHAPTER 9: Functional Business Systems Introduction 9.1 Business Management Systems and Functional Business Systems 9.2 Production and Operations Management Systems 9.3 Sales and Marketing Systems 9.4 Accounting, Finance, and Regulatory Systems 9.5 Human Resource Systems, Compliance, and Ethics Key Terms Assuring Your Learning References CHAPTER 10: Enterprise Systems Introduction 10.1 Enterprise Systems 10.2 Enterprise Resource Planning (ERP) 10.3 Supply Chain Management Systems 10.4 Customer Relationship Management Systems 10.5 Enterprise Social Platforms Key Terms Assuring Your Learning References CHAPTER 11: Data Visualization and Geographic Information Systems Introduction 11.1 Data Visualization and Learning 11.2 Enterprise Data Mashups 11.3 Digital Dashboards 11.4 Geographic Information Systems and Geospatial Data Key Terms Assuring Your Learning References CHAPTER 12: IT Strategy, Sourcing, and Strategic Technology Trends Introduction 12.1 IT Strategic Planning 12.2 Aligning IT with Business Objectives 12.3 IT Sourcing Strategies 12.4 Balanced Scorecard 12.5 Strategic Technology Trends Key Terms Assuring Your Learning References CHAPTER 13: Systems Development and Project Management Introduction 13.1 System Development Life Cycle 13.2 Systems Development Methodologies 13.3 Project Management Fundamentals 13.4 Initiating, Planning, and Executing Projects 13.5 Monitoring/Controlling and Closing Projects Key Terms Assuring Your Learning References CHAPTER 14: IT Ethics, Privacy, and Sustainability Introduction 14.1 IT Ethics 14.2 Privacy and Civil Rights 14.3 Technology Addictions and Focus Management 14.4 ICT and Sustainable Development Key Terms Assuring Your Learning References Glossary Organization Index Name Index Author Index End User License Agreement