Contents

About the Training Basics Series

Foreword

Foreword to the First Edition

Preface

1. What Is Virtual Training?

Starting With the Basics

Moving From Traditional to Virtual Training

What Virtual Training Looks Like

Is Going Virtual the Right Solution?

Getting It Done

2. Virtual Training Is Still Training

Comparison Between Virtual and Face-to-Face Training

Training Skills Virtual Trainers Use

Getting It Done

3. Learn About Technology

The Basics of Hardware and Software

Files and Folders

The Internet

Telephony

Learn More About Technology

Getting It Done

4. Master Virtual Classroom Software Programs

Selecting a Virtual Solution

Comparing Virtual Classroom Software Programs

Tips for Learning a Virtual Classroom Software Program

Virtual Class Logistics

Common Features of a Virtual Classroom Software Program

Getting It Done

5. Prepare Your Workspace

Preparing Your Virtual Classroom

Computer, Internet, and Telephone Considerations

Setting Up for Success

Getting It Done

6. Get Really Good at Multitasking

The Connection Between Speed and Multitasking

How to Multitask

Getting It Done

7. Harness Your Voice

Overcoming Voice Challenges

Getting It Done

8. Engage Participants

Effectively Engaging Participants

Getting It Done

9. Practice, Practice, Practice

Practice Makes Perfect

General Practice

Getting Feedback

Dress Rehearsals

Activities That Require Extra or Special Practice

Getting It Done

10. Know What to Do When Everything Goes Wrong

Prepare to Prevent Problems

Stay Calm

Manage the Situation

Getting It Done

11. Design Interactive Programs

Define the Session Type

Review the Learning Objectives

Set the Stage for Interaction

Select Activities for Maximum Involvement

Close With a Call to Action

Create Materials for Facilitators, Producers, and Participants

Getting It Done

12. Present With Polish

Set the Stage

Start on Time

Sound Confident

Script Parts of the Delivery

Seamlessly Transition

Share Your Webcam

Show Your Style

Getting It Done

Glossary of Virtual Training Terms

References

Additional Resources

Trademark Attributions

About the Author

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