ABOUT THE AUTHORS

Frances Frei is a professor at Harvard Business School. Her research investigates how leaders create the context for organizations and individuals to thrive by designing for excellence in strategy, operations, and culture. Frei regularly works with companies embarking on large-scale change and organizational transformation, including embracing diversity and inclusion as a lever for improved performance. In 2017 she served as Uber’s first Senior Vice President of Leadership and Strategy to help the company navigate its very public crisis in leadership and culture.

Anne Morriss is a highly sought-after leadership coach and the Executive Founder of The Leadership Consortium, a first-of-its-kind leadership accelerator that works to help more and varied leaders thrive. She has spent the last twenty years building and leading mission-driven enterprises, serving most recently as CEO and founder of GenePeeks. Morriss started her career in Latin America, where she worked to support the development of local leaders. Her collaborators have ranged from early-stage tech founders to Fortune 50 executives to public-sector leaders building national competitiveness.

Frei and Morriss are also the authors of Uncommon Service: How to Win by Putting Customers at the Core of Your Business.