Adams, John, 3
Advanced Micro Devices (AMD), 62
after-action reviews, 79
agony of the super smart (ASS), 40
AirBnB, 102
“A” leaders, 132
Amazon, 158
Aristotle, 34
auftragstaktik, 17
authenticity
Average You, 139
Azzarello, Patty, 139
Bezos, Jeff, 158
Bird, Larry, 45
Black Googlers Network, 5
Black Lives Matter, 24
Blendoor, 103
blind submissions, 102
bro culture, 180
Brown-Philpot, Stacy, 5, 148–152, 161
Bummer You, 139
Burns, Ursula, 101
change
to culture, 167, 182–185, 186–190
managing, 152
Chouinard, Yvon, 42
Coleman, Debi, 77
common information effect, 48–49
communal workspaces, 40
communication
of change, 152
communication triangle, 46, 56
compensation, 121–122, 146–148
Costco, 44
changing, 167, 182–185, 186–190
Culture Change Playbook, 182–185
culture of inclusion, creating, 104–107
culture warrior, 168, 177, 182
Curl-Mix, 157
deeply/simply communication, 158
#deleteUber, 31
devotion, 62–67, 72–73, 74, 81, 82–84
attracting diverse talent, 95–104
Drucker, Peter, 132
Drybar, 157
Edmondson, Amy, 107
1844 organization, 96
empathy
constructive advice and, 75
employees
outside lives of, 83–84, 100–101
promotion process for, 114–115, 116
selection of, 102
toxic, 123
empowerment leadership, 4–5, 10–15, 18–21
belonging and, 90
commitment to, 116
Endeavor, 121
exit interviews, 175
Facebook, 102
feedback
forgiveness, 123
Franco-Prussian War, 17
Freire, Paulo, 44
Gandhi, Mohandas, 24
gig economy, 148
GLAAD, 110
Grace Hopper Celebration, 96
Gross, Terry, 82
Harvard Business School, 91, 115, 122, 186–190
hiring quotas, 104
Holder, Eric, 51
Hoobanoff, Jamie, 98
HP, 139
Hsieh, Tony, 146
human resources life cycle, 90
Human Rights Campaign, 110
identity
implicit bias, 116
attracting diverse talent and, 95–104
commitment to, 116
equal opportunity to thrive and, 104–114
growth and, 124
promotions process and, 114–115, 116
talent retainment and, 120–122
inclusive hiring, 97
inclusive meetings, 108–109, 112–114
“indignities” list, 101
information
common information effect, 48–49
learning from new, 54
Intel, 79
Isaacson, Walter, 77
Johnson, Claire Hughes, 14
Jordan, Michael, 3
Joyce, Meghan, 31
justice, 60–61, 63, 65, 66, 67, 71, 87, 122–123
Kalanick, Travis, 31–32, 51, 54, 172–176, 178–179
Khosrowshahi, Dara, 55, 56, 178–179
Krause, Aaron, 157
Landit, 14
language, “I” vs. “we,” 84
Laurent, Nicolo, 124
leaders
“A,” 132
visibility of queer, 113
leadership
See also empowerment leadership
outward orientation of, 2, 4–5, 8–12
standards-devotion matrix of, 62–67, 70–87
Leadership Agency, 98
LGBT+ people, creating inclusive spaces for, 110–112
LinkedIn, 9
logic, 34–37, 41, 45–46, 51, 57
Mariscal, Marguerite Zabar, 160
Maximus, Valerius (ValMax), 59–62, 71, 72
McMillon, Doug, 2
Memorable Deeds and Sayings (Maximus), 59–61
#MeToo, 24
Mikitani, Hiroshi, 161
mindfulness, 52
Moltke, Helmuth von, 17
Moments of Truth (Carlzon), 159–160
Momofuku, 160
Morgan, Jen, 2
Neeleman, David, 167
Neeley, Tsedal, 161
neglect, 63, 65, 66, 67, 81, 84
network effects, 153
O’Brien, Deirdre, 113
OKR (objectives and key results) system, 79
One-Strike-and-You’re-Out You, 64
See also change
other people’s awesomeness (OPA), 23, 74
others
abilities of, 7
believing in, 22
learning from, 45
orientation toward, 15
seeing potential of, 14–15, 22, 23
PayPal, 9
performance reviews, 80, 116, 117–119
PFLAG, 112
positive reinforcement, 22–23, 73–76, 78
pricing decisions, 141–143, 144
primate brain, 52
private bathrooms, 111
promotions process, 114–115, 116, 119, 121
pronouns, 111
public bathrooms, 111
queer people, creating inclusive spaces for, 110–112
quotas, 104
radical accountability, 175
See also radical responsibility
radical responsibility, 10, 40, 123
See also radical accountability
Rakuten, 161
redemption, 123
Revere, Paul, 24
Riot Games, 124–126, 168, 179–182
Rodriguez-Pastor, Carlos (CRP), 67–70
Romney, Mitt, 99
Rooney, Dan, 103
root cause analysis, 115
Roseboro, Angela, 125
Safe Zone Project, 112
Salesforce, 107
SAP, 2
Sasser, Earl, 94
Scandinavian Airlines (SAS), 159–160
Schein, Edgar H., 167, 168, 177
Scooby Snacks, 78
Scrub Daddy, 157
severity, 61, 63, 64–65, 66, 67, 77
sexual harassment, 106
“sink or swim” approach, 109, 112
SMART goals, 79
Smith, Fred, 166
social media, 52
Southwest Airlines, 136–138, 161
standards-devotion matrix, 62–67, 70–87
Starbucks, 168
Stonewall, 110
strategic confusion, 135
strategic value stick, 145, 150, 151, 155
strategic wedge, 152–153, 154–156, 191
changing, 162
writing about, 158
Stripe, 14
Su, Lisa, 62
Super You, 139
talent
task forces, 92
Tatum, Lisa Skeete, 14
teams
building, 54
leadership of, 13
toxic employees, 123
Toyota Production System (TPS), 153–154
Trader Joe’s, 44
authenticity and, 34–37, 47–54, 57
diagnosing your own level of, 35–39
as foundation of leadership, 33–34
Twitter, 102
Uber, 31–32, 51, 54–56, 114, 172–174, 178–179
USAID, 43
US Soccer Federation (USSF), 121–122
ValMax. See Maximus, Valerius
value stick, 145, 150, 151, 155
Walmart, 44
Webb, Alli, 157
whistleblowers, 174
willingness to pay (WTP), 142, 143, 144, 145, 153
willingness to sell (WTS), 144–145
women
gender bias and, 115
performance reviews of, 117–119
sexual harassment of, 106
Workforce of the Future Initiative, 43
Xerox, 101
Yahoo! 96
You
Average, 139
Bummer, 139
One-Strike-and-You’re-Out, 64
Super, 139
Zappos, 146