You should now have a better understanding of how and why a conflict arises in workplace situations and also the impact that this has on individuals and relationships. This should give you an appreciation of why mediation can be so effective in resolving conflicts. This in itself gives you a head start in becoming an effective mediator. Finally, you should now be able to identify and spot those situations where conflict may arise and when to take action.

The next chapter builds on this by looking at the specific skills required to be an effective mediator.