Index

Actual human, 109

Advanced robots, 29

Affective computing, 130

Age, differences, 80–82

AI. See Artificial intelligence (AI)

Alive, 110

Amazon, 3, 47

Amazon Lab126, 143

American public, 28–30

Androids, 17, 18, 104–105, 108, 110, 111, 116, 117, 120

Anthropomorphism, 124–125

Appearance, 127–128

Artificial intelligence (AI), 1, 20, 29–31, 33, 37, 45, 56, 60, 61, 69, 127, 129, 130, 132, 134–135, 151

fields of, 8

role for, 30

Artificial-intelligence algorithms, 2

Awkwardness, 122–124

Baby Schema, 113

Baseball, 110

Bear Robotics, 73

Behavior strategy, 57–58, 82–85

Benefits, 155–156

Blade Runner, 104

Blue Frog Robotics, 91–92, 116

Books/articles, 14

Boston Dynamics, 4, 143–144

Buddy’s emotional expressions, 119

C3PO, 15, 17, 105

Catalia Health, 90–91

Child, 137–138

Chip, 20, 21

Collaborative robots, 24

Communications, 156

Competitor, 138

Conscious, 128

Consumer behavior, 25–26, 57–58, 82–85, 100–101, 119–120, 139–140, 149

Consumer-facing environments, 9

Consumer perspective, 62–79

Consumer reaction, 115–117

Consumer-robot interactions, five laws of, 151–157

Consumer segments, 10

Control over robots, 153

Curtail collateral damage, 154–155

Customer-facing robots, 43

Customer service, 24, 41–43, 57, 108, 122, 139–140, 149

Cuteness, 107

Cyborgs, 17, 18

Dangerous jobs, 40–41

Development, 156–157

Digging deeper, 35–56

Digital information, 48

Donkey brand, 147

Economic investments, 151–152

Emoshape, Inc., 144–145

Emotional AI, 130

Emotional intelligence, 128–131

Emotional quotient, 128

Emotions, 131

Enslaving humans, 56

Entertainment media, 14–17

Environmental issues, 58

Expectancy violation, 110

Expert commentary, 14

Facebook, 155

Feeling comfortable, 117

Final mile, 75

fMRI scan, 111

Four attitudinal segments

Not on My Radar, 34–35

open-minded realists, 33–34

ostriches, 32–33

scaredy cats, 31–32

Four general robot appearances

android, 104–105

humanoid, 105

mechanical, 104

zoological, 105

Friend, 138

Future human society, 19

General hopes/fears, 10

Gesturing, 128

Hanson Robotics, 26, 145

Health care activities, 25, 96–100

Hilton Hotel’s Connie, 127–128

Home robots, 19

Home versus work, 65

Honorary, 137

Human capabilities, 60–62

Human-dog bonding, 125–126

Human interactions, 50

Human-interactive robots, 118

Human jobs, 46

Human-level bond, 139

Human likeness, 107

Human-robot bonding, 126

Human-robot interactions, 9–10, 138, 139

Human-robot relationships, 136

Human-to-human bonding, 125

Human-to-human experience, 70

Human-to-human interactions, 52

Humanlike, 112

Humanoid, 16, 105

Humans, 137–139

IMDb (Internet Movie Database), 17

In-depth Interviews, 159

Independent delivery robots, 76

Individual personality, 131–133

Indoor delivery, 3

Intelligence, 127

Intelligent devices, 2

Internet Movie Database. See IMDb (Internet Movie Database)

iRobot, 145–146

I, Robot, 16

Jeopardy, 22

The Jetsons, 16

Knightscope, Inc., 3, 146

Large grocery store chains, 2–3

Life and limb, 63

Lorenz’s Baby Schema, 114

Lorenz’s theory, 113

Machine learning, 92, 127, 132, 135

Marketing, 52–53, 85, 155, 156

Marketing strategy, 25–26, 57–58, 82–85, 100–101, 119–120, 139–140, 149

Master, 138

Mechanical, 104

Nadine, 108

News coverage, 14

Not on My Radar, 34–35

Open-minded realists, 33–34

Opinions, 13–14

Ostriches, 32–33

People’s communities, 68

Pepper, 115

Perhaps, 4

Personal benefit, 133–134

Personal servant robots, 65

Personal service robots, 24

Pets, 136–137

Pew Research Center report, 37

The Polar Express, 111

Privacy, 5, 53

Public-facing roles, 84

Qihan Technology Company, Ltd., 146–147

R2D2, 15, 17, 28

Robot appearance, 9, 118–119

four types of, 106

Robot capabilities, 23, 83, 161

Robot consciousness, 134–135

Robot explosion, 23–25

Robot faces, 119

Robot future, 36, 37

Robot look, 107

Robot movies, 17–19

Robot revolution, 82

Robot roles, 9, 64, 82

Robot versus human servant, 64

Robotic chef, 21–22

Robotic companies, 143–148

Robotic companionship, 43–44

Robotic failures, 141–142

Robotic pharmacists, 21

Robotic phlebotomist, 22

Robotic servants, 6–7

Robotics, fields of, 8

Robotics revolution, 8

Robots, 5, 17, 18

awareness of, 21–23

bonding, 125–134

community, 68–69

definition of, 1–6

in dentistry, 98–100

in eldercare, 90–93

fears, 43–56

health care, 95–98

home versus work, 65

hopes, 38–44

in hospitals, 88–90

in hotels, 69–72

versus human servant, 64

interactions, 19–21

most and least trusted roles for, 80

opinions, sources of, 13–14

optimistic future scenario of, 38

personal servant robots, 65

privacy, 54

in restaurants, 72–74

roles, 64

community, 71

in school, 76–78

sex, 78–79

in stores, 74–76

Sanbot brand, 147

Scaredy cats, 31–32

Scout robots, 47

Self-awareness, 134–135

Self-direction, 2

Self-driving, 3–4

Self-learning, 2

Service robots, 20

Social presence, 126–127

Social robots, 3, 20

Softbanks’ Pepper robot, 115

Sophia, 4

Sophia android, 26

Star Wars, 15, 19, 105

Techno-elites, 8

The Terminator, 16, 17, 28, 54

Tools, 104, 136

Transformers, 17

TUG robot, 88–89

UBTech Robotics, 147–148

Uncanny Valley, 103, 109–113

Wall-E, 16, 49

Want to interact with, 117

West World, 104

Workman role, 105

WowWee, 148

Zoological, 105