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Seven Cs in action
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Seven Cs in action
by Mick Cope
Seven Cs of Consulting, The
Copyright
Preface
About the reader
About the author
Acknowledgements
Introduction
The framework background
Change consulting examples
Change process - the Seven Cs
Navigating the waters
The pocket guide
Consulting environment
The Seven Cs process
Five steps thinking
The rest of the book
Consulting environment
The Seven Cs process
Defining the Seven Cs
Timing
Sequence
An effective client relationship in five steps
Step one: Stool
Step two: Trust index
Step three: Engage
Step four: Push/Pull
Step five: Shadow diamond
The Seven Cs toolkit
Stage one: Client
Orientation
Desired outcome
Change ladder
Situation viability
Decision makers
Ethos
Contract
Stage two: Clarify
Diagnosis
Shadow
Culture
System construction
Stakeholders
Life-cycle risk
Feedback
Stage three: Create
Managed creativity
Creative blockage
Scanning
Storyboard
Resources
Stream owners
Positics
Stage four: Change
Methodology
Energy
Engage
Entry
System dynamics
Uncertainty
Resistance
Stage five: Confirm
Responsible
Timing
Design
Depth
Data map
Consulting performance
Costs
Stage six: Continue
Sustainability
Language
Gravity
Flow
Knowledge transfer
Knowledge management
Diffusion channels
Stage seven: Close
Client's view
Outcome review
Learning
Added value
Value management
Value differentiation
Build
Re-engage
Exit
Seven Cs in action
The reality
3M mapping
Skills
Negotiate (client)
Inquire (clarify)
Facilitate (create)
Influence (change)
Decision making (confirm)
Reflect (continue)
Coach (close)
Client understanding
Client meetings
Model deconstruction
Bibliography
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The reality
Part 4: Seven Cs in action
13 The reality
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