Acknowledgments

It takes many people to create a book such as this, and as such, we'd like to thank some people for their contributions to this work.

First and foremost, thanks to everyone at Wiley for their support: to Jim Minatel for starting the process once again, and Kevin Kent for putting up with all of the last-minute changes and course diversions throughout the process. Also, a thanks to our technical editor, Alexei Gorkov, for doing a fantastic job keeping us honest.

Last, a big thanks to those who provided feedback pre-publication including Peter Frueh, Adam Moore, Jenny Han, Matt Sweeney, Tyson Guskiken, Steve Carlson, and especially Hedger Wang, who suggested adding the chapter on request management.