Contents

Introduction

Who this book is for

The Step by Step approach

Download the practice files

Ebook edition

Get support and give feedback

Errata and support

We want to hear from you

Stay in touch

Part 1: Get started with Outlook 2016

1 Outlook 2016 basics

Start Outlook

Work in the Outlook user interface

Sidebar: About Office

Identify app window elements

Sidebar: Tell me what you want to do

Work with the ribbon and status bar

Sidebar: Adapt procedure steps

Manage Office and Outlook settings

Sidebar: Microsoft account options

Skills review

Practice tasks

2 Explore Outlook modules

Work in the Outlook app window

Work with items

Switch among modules

Work in the Mail module

Folder Pane content

Ribbon tabs

Content area views

Sidebar: Display conversations

Message windows

Sidebar: Draft responses in the Reading Pane

Sidebar: The Backstage view of a message

Work in the Calendar module

Ribbon tabs

Calendar item windows

Work in the People module

Ribbon tabs

Contact record windows

Work in the Tasks module

Ribbon tabs

Task windows

Skills review

Practice tasks

Part 2: Manage email messages

3 Send and receive email messages

Create and send messages

Create messages

Troubleshoot message addressing

Save and send messages

Sidebar: Send from a specific account

Attach files and Outlook items to messages

Sidebar: New mail notifications

Display messages and message attachments

Display message content

Display attachment content

Display message participant information

Respond to messages

Sidebar: Resending and recalling messages

Skills review

Practice tasks

4 Enhance message content

Personalize default message formatting

Apply thematic elements to individual messages

Apply and change themes

Apply and change styles

Create and use automatic signatures

Incorporate images in messages

Change message settings and delivery options

Skills review

Practice tasks

5 Manage email security

Block unwanted messages

Sidebar: Trace message origins

Manage messages in the Junk Email folder

Configure junk email settings in your Inbox

Configure junk email options

Increase email security

Apply security measures to incoming messages

Apply security measures to outgoing messages

Configure Outlook to use a digital ID

Digitally sign or encrypt messages

Sidebar: Restrict access by using rights management

Skills review

Practice tasks

6 Organize your Inbox

Display and manage conversations

Arrange messages by specific attributes

Categorize items

Sidebar: Store information in Outlook notes

Organize messages in folders

Sidebar: Print messages

Skills review

Practice tasks

Part 3: Manage contacts

7 Store and access contact information

Save and update contact information

Create and modify contact records

Sidebar: Contact record sources

Sidebar: Conform to name and address standards

Communicate with contacts

Sidebar: Create custom contact record fields

Initiate actions from contact records

Select message recipients from address books

Sidebar: Link contact records

Display different views of contact records

Sidebar: Modify the settings of any view

Print contact records

Skills review

Practice tasks

8 Manage contact records

Create address books

Import and export contact records

Create contact groups

Quickly locate contact information

Personalize electronic business cards

Skills review

Practice tasks

Part 4: Manage appointments and tasks

9 Manage scheduling

Schedule appointments and events

Sidebar: Add holidays to your calendar

Convert calendar items

Configure calendar item options

Schedule and change meetings

Respond to meeting requests

Display different views of a calendar

Sidebar: Use the Date Navigator

Skills review

Practice tasks

10 Manage your calendar

Define your available time

Configure time zones

Sidebar: Specify appointment time zones

Work with multiple calendars

Connect to other calendars

Manage the display of multiple calendars

Share calendar information

Share calendars with co-workers

Share calendar information outside of your organization

Print a calendar

Skills review

Practice tasks

11 Track tasks

Create tasks

Create task items

Create tasks from Outlook items

Manage tasks

Update tasks

Remove items from your task list

Manage task assignments

Assign tasks to other people

Respond to task assignments

Display different views of tasks

Display tasks in the Tasks module

Sidebar: Outlook Today

Display tasks in other modules

Skills review

Practice tasks

Part 5: Maximize efficiency

12 Manage window elements

Personalize the Outlook app window

Configure the Folder Pane

Configure the Navigation Bar

Display module peeks

Configure the Reading Pane

Customize the Quick Access Toolbar

Customize the ribbon

Customize user interface fonts

Skills review

Practice tasks

13 Customize Outlook options

Sidebar: About the Outlook Options dialog box

Configure general Office and Outlook options

Configure message options

Compose messages

Outlook panes

Message arrival

Conversation Clean Up

Replies and forwards

Save messages

Send messages

MailTips

Tracking

Message format

Other

Configure calendar options

Configure contact and task options

Group options

Contact options

Task options

Configure search and language options

Configure advanced options

Manage add-ins and security options

Manage add-ins

Configure Trust Center options

Skills review

Practice tasks

14 Manage email automatically

Automatically reply to messages

Sidebar: Manage messages while you’re away

Create rules to process messages

Manage messages by using Quick Steps

Skills review

Practice tasks

Appendix A: Get connected

Appendix B: Keyboard shortcuts

Glossary

Index

About the author


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