User Interface Problem Analysis Patterns

Unresponsive Window

The previous pattern from this problem pattern category was Error Message Box (Volume 6, page 259). Here we discuss another pattern related to unresponsive GUI. We all see hang windows from time to time. This can happen, for example, from a main thread (Volume 1, page 437) blocked in a wait chain (Volume 6, page 55). Some windows become unresponsive only temporary, for example, when a window message loop results in a CPU intensive window procedure code path. When we open large WinDbg logs generated by WinDbg scripts running against a complete memory dump in Notepad it opens up a frozen window for some seconds and sometimes for a minute or two. To get an unresponsive window for a longer time we opened a PDF file with a size of a few MB and attached WinDbg. Then we got this stack trace:

0:000> k
Child-SP RetAddr Call Site
00000000`001ecce0 000007fe`ff9fdf89
USP10!otlCacheManager::GetNextLookup+0x12a
00000000`001ecd40 000007fe`ff9fa134 USP10!ApplyFeatures+0x489
00000000`001ed000 000007fe`ff9e1600 USP10!SubstituteOtlGlyphs+0x224
00000000`001ed0b0 000007fe`ff9d4b60 USP10!GenericEngineGetGlyphs+0x1000
00000000`001ed450 000007fe`ff9989c5 USP10!ShlShape+0x7a0
00000000`001ed670 000007fe`ff9a7363 USP10!ScriptShape+0x205
00000000`001ed710 000007fe`ff9a8ac9 USP10!RenderItemNoFallback+0x433
00000000`001ed7d0 000007fe`ff9a8d86 USP10!RenderItemWithFallback+0x129
00000000`001ed820 000007fe`ff9aa5f7 USP10!RenderItem+0x36
00000000`001ed870 000007fe`ff99b2c9 USP10!ScriptStringAnalyzeGlyphs+0x277
00000000`001ed910 000007fe`ff30285c USP10!ScriptStringAnalyse+0x399
00000000`001ed990 000007fe`ff3031c1 LPK!EditStringAnalyse+0x1d4
00000000`001eda70 000007fe`fc876c05 LPK!EditCchInWidth+0x4e
00000000`001edad0 000007fe`fc85862e COMCTL32!EditML_BuildchLines+0x221
00000000`001edba0 000007fe`fc878f56 COMCTL32!Edit_ResetTextInfo+0x82
00000000`001edbe0 000007fe`fc85a566 COMCTL32!EditML_WndProc+0x456
00000000`001edcd0 00000000`77a19bd1 COMCTL32!Edit_WndProc+0xe0a
00000000`001edd70 00000000`77a16aa8 USER32!UserCallWinProcCheckWow+0x1ad
00000000`001ede30 00000000`77a16bad USER32!SendMessageWorker+0x682
00000000`001edec0 00000000`ff7f4256 USER32!SendMessageW+0x5c
00000000`001edf10 00000000`ff7f43d6 NOTEPAD!LoadFile+0x7cb
00000000`001ee260 00000000`ff7f1018 NOTEPAD!NPInit+0x802
00000000`001efbb0 00000000`ff7f133c NOTEPAD!WinMain+0xc7
00000000`001efc30 00000000`7764652d
NOTEPAD!DisplayNonGenuineDlgWorker+0x2da
00000000`001efcf0 00000000`77b2c521 kernel32!BaseThreadInitThunk+0xd
00000000`001efd20 00000000`00000000 ntdll!RtlUserThreadStart+0x1d

Another notepad.exe instance had a similar stack trace:

0:000> k
Child-SP RetAddr Call Site
00000000`0015ca60 000007fe`ff9e2152
USP10!ShapingLibraryInternal::RestoreCharMap+0x12
00000000`0015cab0 000007fe`ff9d80b8
USP10!GenericEngineGetGlyphPositions+0x2a2
00000000`0015ce60 000007fe`ff9d548e USP10!ShapingGetGlyphPositions+0x8c8
00000000`0015d030 000007fe`ff998c72 USP10!ShlPlace+0x2de
00000000`0015d1e0 000007fe`ff9a742d USP10!ScriptPlace+0x1f2
00000000`0015d270 000007fe`ff9a8ac9 USP10!RenderItemNoFallback+0x4fd
00000000`0015d330 000007fe`ff9a8d86 USP10!RenderItemWithFallback+0x129
00000000`0015d380 000007fe`ff9aa5f7 USP10!RenderItem+0x36
00000000`0015d3d0 000007fe`ff99b2c9 USP10!ScriptStringAnalyzeGlyphs+0x277
00000000`0015d470 000007fe`ff30285c USP10!ScriptStringAnalyse+0x399
00000000`0015d4f0 000007fe`ff3031c1 LPK!EditStringAnalyse+0x1d4
00000000`0015d5d0 000007fe`fc876c05 LPK!EditCchInWidth+0x4e
00000000`0015d630 000007fe`fc85862e COMCTL32!EditML_BuildchLines+0x221
00000000`0015d700 000007fe`fc878f56 COMCTL32!Edit_ResetTextInfo+0x82
00000000`0015d740 000007fe`fc85a566 COMCTL32!EditML_WndProc+0x456
00000000`0015d830 00000000`77a19bd1 COMCTL32!Edit_WndProc+0xe0a
00000000`0015d8d0 00000000`77a16aa8 USER32!UserCallWinProcCheckWow+0x1ad
00000000`0015d990 00000000`77a16bad USER32!SendMessageWorker+0x682
00000000`0015da20 00000000`ff7f4256 USER32!SendMessageW+0x5c
00000000`0015da70 00000000`ff7f43d6 NOTEPAD!LoadFile+0×7cb
00000000`0015ddc0 00000000`ff7f1018 NOTEPAD!NPInit+0×802
00000000`0015f710 00000000`ff7f133c NOTEPAD!WinMain+0xc7
00000000`0015f790 00000000`7764652d
NOTEPAD!DisplayNonGenuineDlgWorker+0×2da
00000000`0015f850 00000000`77b2c521 kernel32!BaseThreadInitThunk+0xd
00000000`0015f880 00000000`00000000 ntdll!RtlUserThreadStart+0×1d

This thread was also spiking (Volume 1, page 305) and all work was done in a Unicode script processor because the PDF file was obviously not an ASCII text file:

0:000> !runaway f
User Mode Time
Thread       Time
0:fa0       0 days 0:00:12.402
Kernel Mode Time
Thread       Time
0:fa0       0 days 0:00:10.826
Elapsed Time
Thread       Time
0:fa0       0 days 0:00:34.654

0:000> lmv m USP10
start             end                 module name
000007fe`ff990000 000007fe`ffa59000   USP10       (pdb
symbols)          c:mssusp10.pdbDB4EC1196F91457FBB0A462D9D0AFEC31usp10.pdb
Loaded symbol image file: C:Windowssystem32USP10.dll
Image path: C:Windowssystem32USP10.dll
Image name: USP10.dll
Timestamp:        Sat Nov 20 13:15:33 2010 (4CE7C9F5)
CheckSum:         000C4B61
ImageSize:        000C9000
File version:     1.626.7601.17514
Product version:  1.626.7601.17514
File flags:       0 (Mask 3F)
File OS:          40004 NT Win32
File type:        2.0 Dll
File date:        00000000.00000000
Translations:     0409.04b0
CompanyName:      Microsoft Corporation
ProductName:      Microsoft(R) Uniscribe Unicode script processor
InternalName:     Uniscribe
OriginalFilename: Uniscribe
ProductVersion:   1.0626.7601.17514
FileVersion:      1.0626.7601.17514 (win7sp1_rtm.101119-1850)
FileDescription:  Uniscribe Unicode script processor
LegalCopyright:   © Microsoft Corporation. All rights reserved.

We see LoadFile function and find a file name from execution residue (Volume 2, page 239) on the raw stack:

0:000> dpu 00000000`0015da70
00000000`0015da70 00000000`00000000
00000000`0015da78 00000000`00000000
00000000`0015da80 00000000`00000000
00000000`0015da88 00000000`00000000
00000000`0015da90 00000000`02b40040 "%PDF-1.4..%μμμμ..1 0 obj..<</Type/Catalog/Pages 2 0 R/L"
00000000`0015da98 00000000`00576a62
00000000`0015daa0 00000000`00000000
00000000`0015daa8 00000000`00000000
00000000`0015dab0 00000000`025c0000
00000000`0015dab8 00000000`00000000
00000000`0015dac0 00000000`00000000
00000000`0015dac8 00000000`00000100
00000000`0015dad0 00000000`00000000
00000000`0015dad8 00000000`025c0000
00000000`0015dae0 00000000`00000265
00000000`0015dae8 00000000`ff800b40 "C:DLHistory-Russian-Literature-VIII-Volume2.pdf"
[...]