- JIRA 7 Essentials - Fourth Edition
- JIRA 7 Essentials - Fourth Edition
- Credits
- About the Author
- About the Reviewer
- www.PacktPub.com
- Preface
- 1. Getting Started with JIRA
- 2. Using JIRA for Business Projects
- 3. Using JIRA for Agile Projects
- 4. Issue Management
- 5. Field Management
- 6. Screen Management
- 7. Workflow and Business Process
- 8. E-mails and Notifications
- JIRA and e-mail
- Mail servers
- Working with outgoing mail
- Mail queues
- Manually sending e-mails
- Events
- Notifications
- The notification scheme
- Troubleshooting notifications
- Incoming e-mails
- The HR project
- Summary
- 9. Securing JIRA
- 10. Searching, Reporting, and Analysis
- 11. JIRA Service Desk
- JIRA Service Desk
- Installing JIRA Service Desk
- Getting started with JIRA Service Desk
- Branding your customer portal
- Service desk users
- Request types
- Setting up request types
- Setting up fields
- Setting up workflow
- Service-level agreement
- Queues
- Creating knowledge base articles
- Process automation
- Summary
Miroslav Kralik is a product owner and Atlassian Tools Evangelist at MSD IT Global Innovation Center, and he cofounded Podporuj.cz.
His passion is to help customers succeed and make products, services, and processes better and innovative. His focus is now on DevOps and the integration of different tools in the whole development chain, where JIRA as an issue-and bug-tracking system belongs.
Besides this, Miroslav has dedicated his time to the Podporuj.cz project, which was created to support non-profit organizations in the Czech Republic and people with irreversible physical disabilities who depend on others to take care of their basic needs. Thanks to this project, it is now possible for people around the world to freely contribute with their daily activities—shopping--to the campaigns and running of NGOs.
Miroslav can be found on LinkedIn at https://www.linkedin.com/in/mikralik.
With this opportunity, I would like to thank all the DevOps Stack team members for their time, effort, and passion, and for the opportunity of being part of such a great team, to whom this book is also dedicated.
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