- JIRA 7 Essentials - Fourth Edition
- JIRA 7 Essentials - Fourth Edition
- Credits
- About the Author
- About the Reviewer
- www.PacktPub.com
- Preface
- 1. Getting Started with JIRA
- 2. Using JIRA for Business Projects
- 3. Using JIRA for Agile Projects
- 4. Issue Management
- 5. Field Management
- 6. Screen Management
- 7. Workflow and Business Process
- 8. E-mails and Notifications
- JIRA and e-mail
- Mail servers
- Working with outgoing mail
- Mail queues
- Manually sending e-mails
- Events
- Notifications
- The notification scheme
- Troubleshooting notifications
- Incoming e-mails
- The HR project
- Summary
- 9. Securing JIRA
- 10. Searching, Reporting, and Analysis
- 11. JIRA Service Desk
- JIRA Service Desk
- Installing JIRA Service Desk
- Getting started with JIRA Service Desk
- Branding your customer portal
- Service desk users
- Request types
- Setting up request types
- Setting up fields
- Setting up workflow
- Service-level agreement
- Queues
- Creating knowledge base articles
- Process automation
- Summary
Just like notifications, it can be very frustrating to troubleshoot permission settings. To help with this, JIRA also provides a Permission Helper to assist administrators with pinpointing settings that prevent users from accessing certain features.
The Permission Helper works similarly to the Notification Helper:
- Browse to the JIRA administration console.
- Select the System tab and then the Permission helper option at the bottom.
- Specify the user that is having access problems in the User field.
- Specify the issue to test with.
- Select the permission the user does not have (for example, Edit issue).
- Click on Submit.
As shown in the preceding screenshot, the user, Patrick Li, cannot edit issue DEMO-3 because he is not in the Internal Only issue security level, which is required as per the Default Permission Scheme used.
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