- JIRA 5.2 Essentials
- Table of Contents
- JIRA 5.2 Essentials
- Credits
- About the Author
- About the Reviewers
- www.PacktPub.com
- Preface
- 1. Getting Started with JIRA
- 2. Project Management
- 3. Issue Management
- 4. Field Management
- 5. Screen Management
- 6. Workflows and Business Processes
- Mapping business processes
- Understanding workflows
- Managing workflows
- Creating a workflow
- Editing a workflow
- Publishing a draft
- Steps and issue statuses
- Transitions
- Configuring a transition
- Using the workflow designer
- Deleting a workflow
- Copying a workflow
- Importing/exporting a workflow
- Using the JIRA workflow sharing plugin
- Using other workflow plugins
- Workflow schemes
- The Help Desk project
- Summary
- 7. E-mails and Notifications
- JIRA and e-mail
- Mail servers
- Working with outgoing mails
- Mail queues
- Manually sending e-mails
- Events
- Notifications
- The notification scheme
- Troubleshooting notifications
- Incoming e-mails
- Adding an incoming mail server
- Mail handlers
- Creating a new issue or adding a comment to an existing issue
- Adding a comment with the entire e-mail body
- Adding a comment from the non-quoted e-mail body
- Creating a new issue from each e-mail message
- Adding a comment before a specified marker or separator in the e-mail body
- Adding a mail handler
- Editing and deleting a mail handler
- The Help Desk project
- Summary
- 8. Securing JIRA
- 9. Searching, Reporting, and Analysis
- 10. General Administration
- 11. Advanced Features
- Index
Patrick Li is the co-founder and senior engineer of AppFusions. AppFusions is the leading Atlassian partner, specializing in integration solutions with many enterprise applications and platforms, including IBM Connections, Jive, Google Apps, Box, SugarCRM, and more.
He has worked in the Atlassian ecosystem for over five years, developing products and solutions for the Atlassian platform, and providing expert consulting services. He is one of the top contributors to the Atlassian community, providing answers and suggestions on the Atlassian user forum.
He has extensive experience in designing and deploying Atlassian solutions from the ground up, and customizing existing deployments for clients across verticals such as healthcare, software engineering, financial services, and government agencies.
I would like to thank my wife, Katherine, who supported and encouraged me along the way, especially during my relocation to San Francisco from Sydney. I would also like to thank all the reviewers for their valuable feedback, and also the publishers/coordinators, for their help in making this happen.
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