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FRONT COVER
by A. L. Holt
Governance of IT - An executive guide to ISO/IEC 38500
FRONT COVER
BCS, THE CHARTERED INSTITUTE FOR IT
TITLE PAGE
COPYRIGHT PAGE
CONTENTS
LIST OF FIGURES AND TABLES
AUTHOR
FOREWORD BILL CLIFFORD
ACKNOWLEDGEMENTS
ABBREVIATIONS
TOOLS AND USEFUL RESOURCES
PREFACE
PART A – INTRODUCTION TO THE GOVERNANCE OF IT
1. HISTORY OF CORPORATE GOVERNANCE
2000 to current day
Organisational governance
2. SETTING IT IN THE CONTEXT OF CORPORATE GOVERNANCE
3. INTRODUCTION TO THE GOVERNANCE OF IT STANDARD ISO/IEC 38500
How did ISO 38500 come about?
4. THE STANDARD IN DETAIL
Scope and objectives
Framework
Guidance
5. ONGOING DEVELOPMENT WORK
Guidance documents
Handbooks
6. BENEFITS OF GOOD IT GOVERNANCE
Cost reduction
Performance improvement
Ability to react quickly to market changes
Bad things that can happen
7. REVIEW OF PART A
History
The standard – 38500
Benefits
Where to go from here?
PART B – IMPLEMENTING IT GOVERNANCE
8. INTRODUCTION TO IMPLEMENTATION
9. BEFORE YOU START ON IMPLEMENTATION
Benefits realisation
Need-gap analysis
Setting expectations
Using existing documents
Taking an inventory of existing governance activity
Test and training strategies
Recap
10. GETTING THERE – DEVELOPING A PLAN
Benefits of the modular approach
Embedding and communicating the plan
Developing artefacts
Project prioritisation against the principles
Reviewing the organisational chart and building your teams
Reporting on risk
11. ARRIVING AT THE DESTINATION – EXECUTING THE PLAN
Preparing to roll out the governance framework
Supporting systems
Managing project versus operational workload
Training and testing
Pushing the button
12. STAYING THERE – MANAGING THE IT GOVERNANCE FRAMEWORK
Post-implementation review
Operational management
Measurement, monitoring and reporting
Standards, templates, guidelines, checklists
13. MOVING FORWARD – OPTIMISING THE IT GOVERNANCE 109 FRAMEWORK
Frameworks, standards and methodologies
Moving forward without moving backward
Measuring satisfaction – reviewing progress
Building on success
APPENDIX A: THE BOARD REPORT
Cascading balanced score card example
APPENDIX B: CHARTER EXAMPLE
BACK COVER
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BCS, THE CHARTERED INSTITUTE FOR IT
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