Index

abbreviations 1, 2, 3, 4, 5, 6

abstraction, linguistic pattern 1

accessibility 1, 2, 3, 4, 5, 6

Accessibility, CARE stage 1

accessible language 1, 2, 3

Accessible, component in iCARE3 model 1, 2

accountability 1, 2, 3

accumulating risks 1, 2, 3, 4

accumulation of communication problems 1, 2, 3, 4

accuracy 1

Accurate, CARE stage 1

Accurate, component in iCARE3 model 1, 2

acknowledging in patient voice 1, 2, 3

acknowledging transfer of responsibility 1

Actions, iSoBAR stage 1

active communication 1

active errors 1

active failures 1, 2

active participation 1, 2

active partners 1

acuity 1, 2, 3

acute ward team 1

ad hoc handovers 1, 2

adverse events 1, 2, 3, 4, 5, 6, 7, 8, 9, 10

adverse outcomes 1, 2, 3

Agree to a Plan, iSoBAR stage 1

Agreed Plan, iSoBAR stage 1, 2

allergies 1, 2, 3, 4

ambient noise 1, 2, 3, 4, 5

ambiguity 1, 2, 3, 4, 5, 6, 7

– in humour 1, 2

ambulance transfer 1

approved descriptors 1

approved identifiers 1, 2, 3

artefacts 1, 2, 3

Ask, CARE stage 1

Ask, component in iCARE3 model 1, 2

assertive communication training 1

assertive communicators 1, 2

assertive participation 1, 2

assertiveness, attitudes 1

Assessing contextual risks 1

assessing informational risks in CHARM 1

assessing interactional risks in CHARM 1

Assessment 1

– iSBAR stage 1

Assessment, iSBAR stage 1, 2, 3

Assessment, iSoBAR stage 1

assumed knowledge 1

assumptive questions 1

attitudes to interactivity 1

audit

– and recording metrics 1

– electronic records 1

– of documentation 1

– of written documents 1

– scoping 1

– use of iSoBAR 1

– written documents 1, 2, 3

audit of written documents

– content analysis 1

– tool 1

audit results in mCHAT 1

audit tools 1, 2

Australian national standards 1, 2, 3, 4, 5, 6

aviation handovers 1

avoidable patient harm 1, 2

awareness, lack of 1

Background, iSBAR stage 1, 2, 3

Background, iSoBAR stage 1, 2, 3, 4, 5, 6

bantering 1

barriers 1, 2, 3, 4, 5, 6, 7, 8, 9

bedside communication 1

bedside handovers 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18

– benefits 1

– example of 1

bedside handovers nursing 1

behavioural change 1

behavioural choices 1

Belinda Page

– medical handover of 1

Better Bedside Handovers

– training module 1

body language 1, 2

bullying 1

Caldwell 1

Caldwell considerative checklist 1, 2

CARE communication protocol 1, 2, 3, 4, 5

care continuity 1

care plan 1, 2, 3, 4

CARE-1 in iCARE3 model 1, 2

CARE-1, 2 and 1 in iCARE3 model 2

CARE-1, CARE-2, CARE-1 in iCARE3 model 2

CARE-2 1

CARE-2 in iCARE3 model 1, 2

CARE-1 in iCARE3 model 2

CARE-1 in written handovers, iCARE3 model 2

catastrophic outcomes 1

causal links 1

chain of responsibility and accountability 1, 2

challenges

– dialogic exchange 1

challenges in clinical handover

– example of 1

challenges to communication 1, 2, 3

chaotic environment 1

CHARM handover assessment tool 1, 2, 3, 4

– questions 1

checking information 1, 2, 3

checklist 1, 2, 3, 4, 5, 6, 7. See also iSBAR, iSoBAR

– approaches 1

– as quality improvement tool 1

– condition 1

– evaluation of 1

– overreliance on 1

– protocol 1

– utility of 1

– validation 1

checklist tools 1, 2

clarification 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11

clarification questions 1

clarifying questions 1

clinical audit 1

clinical biomarkers 1

clinical errors 1, 2

clinical handover

– multiple functions 1

Clinical Handover Assessment and Risk Matrix. See CHARM

clinical handover definition 1

clinical handover interactions

– empirical data 1

clinical handover research gaps 1

clinical handover, definition 1

clinical handovers, definition 1

clinical inquiry call 1

clinical responsibilities 1

clinician identification 1, 2

clinician, use of term 1

clinicians’ perspectives

– interview data 1

– survey data 1

cohesive teams 1

collaboration 1, 2

collaborative communication 1

collaborative exchange 1

collaborative practice 1

collaborative problem solving 1

communication failures 1

– accumulation of 1, 2

– role in critical incidents 1

communication interventions 1

communication protocols 1, 2, 3, 4, 5

– for written handover 1

communication skill levels 1

communication skills 1, 2, 3

– need for teaching of 1

communication strategies 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11

communication tools 1, 2

communicative change 1

communicative confidence 1

communicative dimensions of risk 1

community of practice 1

co-morbidities 1

complaints 1, 2, 3

compliance 1, 2, 3, 4

– CARE stage 1

– lack of 1

– with handover tools 1

Compliant, component in iCARE3 model 1, 2

concise 1

Concise, CARE stage 1

Concise, component in iCARE3 model 1, 2

conduit model of communication 1

confidence 1, 2, 3

– lack of 1

confidentiality 1, 2

confirm 1

confirmation of information 1, 2, 3, 4, 5

confirmation of understanding 1

conflicting statements 1

Connect

– component in iCARE3 model 1

Connect, CARE stage 1

Connect, component in iCARE3 model 1

Considerative Checklist for Complete Patient Review 1

consultant’s responsibilities 1, 2

consultant’sresponsibilities 1

content analysis 1

context 1, 2

– dimensions 1, 2

– impact of 1

– impact on communication 1

– managing 1

– problems of 1

contextual constraints 1

– in bedside handover 1

– in iCARE3 1

contextual pressures 1

contextual risks 1, 2

continuity of care 1, 2, 3

contradictory statement 1

conversation analysis 1

coronial enquiry 1

corpus 1, 2, 3, 4, 5

costs 1

critical and acute care

– unscheduled 1

critical discourse analysis 1

critical incidents 1, 2, 3, 4, 5, 6

– communication in 1

– role of clinical handover in 1

critical linguistics 1

cross-cultural communication 1

cross-cultural differences 1

cross-cultural misunderstandings 1

cross-generational differences 1

cultural assumptions 1

cultural constraints 1

cultural diversity 1, 2

cultural shift 1

data sampling methods 1

De MIST 1

decision-making 1, 2

– and patient involvement 1

– in emergency department 1

decision-making processes 1, 2, 3

decisions, traceability of 1

deference 1

– barrier to communication 1

– by junior medical officers 1

– to discipline boundaries 1

– to role hierarchy 1, 2

de-identification 1

delay in taking handover 1

delegate 1, 2, 3

delegation. See also responsibility and accountability

delivery of handover 1

demographic changes 1, 2

design deficiencies 1

designated handover space 1

deteriorating patients 1, 2

diagnosis and treatment plan decisions 1

dialogic exchanges 1, 2

dialogic negotiation 1

dialogue and patient voice 1

differences in knowledge 1

differences in levels 1

different levels of experience 1, 2

diffusal of responsibility 1

diffusion of responsibility 1, 2

dimensions of risk 1

direct patient care 1

direct questions 1

discharge 1, 2

discharge documentation 1

discharge documents 1, 2

discharge letter 1, 2, 3, 4

discharge planning 1, 2, 3

discharge summary 1

discourse analysis 1, 2

discrepancies in information 1

disorganised information 1, 2, 3

disruptions 1, 2, 3

distancing 1

– and patient voice 1, 2

distancing and patient voice 1, 2, 3

distributed cognition 1

distribution of responsibilities 1

divided attention 1

document format 1

documentation 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36

drug allergies 1, 2, 3

duplication of information 1

duration of handovers 1

ECCHo

– survey 1, 2

ECCHo

– interviews 1

– research focus 1

– research framework 1

– research methods 1

– research sites 1

– research team 1

education and training. See training

educational tool

– handover as 1, 2

elaboration in language 1

electronic medical record 1

electronic medical records 1, 2, 3, 4, 5, 6, 7, 8, 9, 10

– audit of 1

– availability of 1

electronic patient notes 1

electronic systems 1

electronic tools 1, 2

ellipsis 1

embedded practices 1

embodied learning 1

emergency department

– alliances between team members 1

– challenges of context 1

– constraints on handovers 1

– example of handover in 1

– medical handover in 1

– mental health nurses 1

– mental health team 1

– staff uniforms and roles 1

– unique features of 1

emergency department team

– use of patient voice 1

emergency departments 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21

emotional support 1

emotionally-charged language 1

empathic understanding 1

Empathise, CARE stage 1

Empathise, component in iCARE3 model 1, 2

empathy 1, 2, 3

emphasis 1

empirical evidence 1

employment conditions 1

Endurability, CARE stage 1

enduring nature of records 1

Enduring, component in iCARE3 model 1, 2

engagement 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16

– patterns of 1

– with patients 1

English as a second language 1, 2, 3, 4

environment 1, 2

– assessing 1

– in iCARE3 model 1, 2

environment in mCHAT 1, 2

environments 1

episodic care 1

error causation 1

error classifications 1

errors 1, 2, 3, 4, 5

ethical behaviour 1

ethnographic analysis 1

ethnographic method 1, 2, 3, 4

ethnomethodology 1

evaluating handover 1

Evaluation in dialogue 1

evaluative language 1

evaluative verbs and patient voice 1

evidence-based methodology 1

exchanging information 1, 2

excluding patients and carers 1, 2, 3

experience and expertise 1

experience gradient 1

explanations 1, 2, 3, 4, 5, 6, 7

– about process 1

– collaboratively constructed 1

– lack of 1

– of care 1

explanatory function of patient reviews 1

explanatory handover 1

Explicit, CARE stage 1

Explicit, component in iCARE3 model 1, 2

eye contact 1

face-to-face interactions 1

facial expressions 1

family involvement 1, 2, 3, 4

fast track 1

fatigue 1

fear of making mistake 1

feedback 1, 2, 3, 4, 5, 6, 7

flexible standardisation 1, 2, 3, 4, 5, 6, 7

– questions about 1

framing of handover 1

functions of handover 1

generative communication 1, 2, 3, 4, 5, 6

generative function of patient reviews 1

generative handover 1, 2, 3

generative handover exchanges 1, 2

gestures 1, 2, 3, 4, 5, 6, 7, 8, 9

handover modality 1

handover modes 1

handover organisation in mCHAT 1

handover policy 1

handover purpose 1

handover sheets 1

handover styles 1

handover tools 1

– evaluation of 1

handover types 1

handovers at the bedside

– benefits of 1

handovers, international figures 1

handwritten notes 1

health literacy 1

hierarchy 1, 2, 3, 4, 5, 6, 7, 8

high risk activity 1

high risk industries 1

human factors 1, 2, 3, 4, 5, 6, 7

human factors systems approach 1

humour 1, 2, 3, 4

iatrogenic harm 1

iCARE3 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20

ideational meanings 1

identification 1

identification checking 1

identification codes 1, 2

identification details 1, 2

identification procedures 1

identification protocols 1

identification standards 1

identification stickers 1, 2

Identification, iSBAR stage 1, 2

Identify

– iSoBAR stage 1, 2

Identify, iSoBAR stage 1, 2

illegible documents 1, 2, 3, 4, 5, 6, 7, 8, 9, 10

implicit practices 1

including carers in handover 1

including patients 1

inclusive handover 1, 2, 3

inexperience 1

infection control 1

information

– storage of 1

information continuity 1

information delivery strategies 1

information framework 1

informational and interactional communication strategies 1, 2

informational and interactional dimensions 1, 2, 3, 4, 5

informational and interactional meaning 1

informational communication strategies 1, 2, 3

informational demands 1

informational dimension 1, 2, 3, 4, 5, 6, 7

informational issues 1

informational meanings 1

informational outcomes in mCHAT 1, 2

informational process in mCHAT 1, 2

informational recommendations 1

informational risks 1, 2

informational strategies 1, 2

informational structure 1, 2

initial history taking 1

institutional context 1, 2

intake meetings 1, 2, 3, 4

integration, linguistic pattern 1

interaction

– benefits for patient safety 1

– lack of 1, 2

– missing dimension 1

– with patients 1

interaction style 1

interactional and informational communication strategies 1

interactional and informational issues 1

interactional and informational strategies 1

interactional communication strategies 1, 2, 3

interactional demands 1

interactional dimension 1, 2, 3, 4

– of written handover 1

interactional improvements 1

interactional issues 1, 2

interactional meanings 1

interactional patterns 1

interactional practices in mCHAT 1, 2

interactional recommendations 1

interactional risks 1, 2

interactional strategies 1, 2, 3

– for written communication 1

– in generative handover 1

interactional styles 1

interactive and informational dimensions 1

interactive communication 1

interactive dimension of handover 1

interactive exchange 1, 2

interactivity

– attitudes to 1

interactivity 1, 2, 3

– value of 1

interdisciplinary boundaries 1

interdisciplinary teams 1, 2

interhospital transfer 1, 2

interhospital transfer checklist 1, 2

interpersonal aspects 1. See interactional aspects

interpersonal communication 1, 2, 3

interpersonal exchanges 1

interpersonal failure 1

interpersonal functions 1

interpersonal meanings 1

interpretative access of documentation 1

interprofessional collaboration 1

interprofessional education 1, 2

interprofessional involvement 1

interprofessional student training ward 1, 2, 3, 4

interprofessional student ward handovers 1

interprofessional team meeting handovers 1

interprofessional teams 1, 2, 3, 4

interprofessional ward rounds 1, 2, 3, 4

interruptions 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16

intervention checklist group 1

intervention data 1

interview methodology 1

interview schedule 1

interviews 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25

intimidation 1

Introduce, iSBAR stage 1

Introduce, iSoBAR stage 1, 2

invitation to participate 1

involving patients 1, 2, 3, 4, 5

involving patients and carers 1

iSBAR 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13

– reglossed for nurses 1

– uptake of 1

iSoBAR 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33

– in iCARE3 1, 2

iSoBAR checklist 1, 2, 3, 4, 5, 6, 7

iSoBAR checklist communication guide 1, 2

iSoBAR forms 1, 2

iSoBAR framework 1

iSoBAR headings 1

iSoBAR stages 1

iSoBAR student guide 1

iSoBAR ward round checklist 1. See also checklist

jargon 1, 2

joking 1

junior medical officers 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18

– behaviour during handover 1

– communcation patterns 1

– training for 1

lack of communcation skills 1

lack of confidence 1

lack of information 1

lack of response 1

lack of structure 1, 2

language analysis 1, 2, 3, 4, 5

language competence 1

latent conditions 1

latent factors 1, 2

latent failures 1, 2

leadership 1, 2, 3, 4, 5

leadership role 1

learning opportunities 1, 2, 3, 4

legitimate peripheral practice 1

level of engagement 1

linguistic description 1

listeners’ communication needs 1

logical sequence 1, 2, 3, 4, 5, 6

mCHAT 1

medical checklists. See checklists

medical handovers 1

– staff participating in 1

medical history 1

medical notes 1

medical records 1, 2

– problems with 1

– quality of 1

– unavailability of 1

medical terminology 1

medication 1, 2, 3, 4, 5, 6, 7

– allergies 1

– being clear about 1

– errors 1, 2, 3

– history 1, 2

– improvement in information 1

– inconsistencies in 1

– information 1

– list 1

– omitted 1

– safety 1, 2

– side-effects 1

– summary of 1

medication safety 1

medication-related errors 1

medico-centric dialogue 1

memory 1, 2, 3, 4, 5, 6, 7, 8

mental health clinical handover audit tool

– see mCHAT 1

mental health clinicians 1, 2, 3, 4, 5

mental health context 1

mental health disorders 1

mental health handover 1

– representation of patient in 1

mental health patients 1, 2, 3, 4, 5

– discourse of 1

– exclusion of 1

mental health teams 1, 2, 3, 4

mental illness 1, 2, 3, 4, 5

mental state 1, 2

mentoring 1, 2, 3, 4, 5, 6, 7

– lack of 1, 2

minimum dataset 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25

– questions about 1

miscommunication 1, 2, 3, 4, 5, 6

mixed methods 1, 2

mnemonic 1, 2, 3, 4, 5, 6, 7, 8

modelling 1, 2, 3, 4, 5, 6

modelling behaviour 1

morning round 1, 2

multidisciplinary care 1

multidisciplinary teams 1, 2

narrative 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14

narrative style 1

noise 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13

nominalisation 1, 2

non-compliance 1, 2

non-English speaking background 1

non-native speaker of English 1

non-verbal features 1, 2, 3

non-verbal signals 1, 2

normative behaviours 1, 2

nuclear power 1

nuclear power handovers 1

nursing handovers 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16

observations, clinical 1, 2, 3, 4

Observations, iSoBAR stage 1, 2, 3, 4, 5, 6, 7, 8

omission 1, 2, 3, 4, 5, 6

organisation in mCHAT 1

organisational context 1

– impact on handover 1

organisational culture 1

organisational environment 1

organisational strategies 1

paradox of clinical handover 1, 2

participants in iCARE3 model 1, 2, 3, 4

past–present–future structure 1, 2

patient expect call 1, 2, 3, 4, 5, 6

– definition 1

patient harm 1, 2, 3, 4, 5

patient identification 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12

patient involvement 1, 2, 3, 4, 5, 6

– benefits of 1

– commitment to 1

– effectiveness of 1

– in student ward rounds 1

– lack of 1, 2, 3

– outcomes 1

patient journey 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12

– Belinda Page story 1

– Indira’s story 1

– Shirley Lloyd 1

patient notes 1

patient records 1

patient voice 1, 2, 3, 4, 5, 6

– and insight 1

– clinicians’ views on 1

– definition of 1

– forms of 1

– frequency of 1, 2

– function of 1

– identifying 1

– role in mental health handovers 1

– training in use of 1

patient’s perspective 1, 2, 3

patient-centred care 1, 2, 3, 4

– clinicians’ attitudes towards 1

– guidelines 1

– impacts of 1, 2

patient-centred communication 1, 2, 3

patient-inclusive interactions 1

pedagogic scaffolding 1

personal continuity 1

physical and organisational context 1

physical behaviours 1

physical constraints on handover 1

physical environment 1, 2, 3, 4, 5

politeness 1

Porteous 1, 2, 3, 4

positive patient interactions 1

positive relationship 1

post-admission orders 1

posture 1

power 1, 2, 3, 4, 5, 6, 7, 8

practice theory 1

predicting risks 1

preparation 1, 2, 3, 4, 5, 6, 7, 8

presenting condition 1, 2, 3, 4

preservative approach. See preservative handover

preservative communication 1, 2, 3, 4

preservative communication strategies 1

preservative function of patient reviews 1

preservative handover 1, 2, 3, 4, 5

priorities 1, 2, 3, 4, 5, 6, 7

– for nurses 1

– organisational 1, 2

privacy 1, 2, 3, 4, 5, 6

– and confidentiality issues 1

– lack of 1

probing questions 1

professional development 1, 2, 3, 4, 5

professional practice 1

professional relationships 1

professional responsibility 1

professional roles and responsibilities 1

prompting questions 1, 2, 3

purpose of handover 1

qualitative analysis 1

qualitative approach 1

qualitative research approach 1

queries 1, 2, 3, 4, 5

questions 1, 2, 3, 4, 5, 6

quoting 1, 2

rapport 1, 2, 3, 4

rating sheet in mCHAT 1

readability 1, 2

Readability, CARE stage 1

Readable, component in iCARE3 model 1, 2

readback 1, 2, 3, 4

– iSoBAR stage 1

Readback, iSoBAR stage 1, 2, 3, 4, 5, 6, 7

readmission rates 1

Reason, James 1, 2, 3

Reasoned, CARE stage 1

Reasoned, component in iCARE3 model 1, 2

reasoning 1, 2

recipient design 1

Recommendation, iSBAR 1

Recommendations, iSBAR stage 1, 2, 3, 4

– adherence to 1

– stage in handover 1

redundancy and repetition 1

Referencing in dialogue 1

referral 1, 2, 3, 4, 5, 6

reflexive debriefing sessions 1

relational learning 1

relevance of information 1

repair, dialogic exchange 1, 2

repairing oversights 1

reported speech 1, 2, 3

Resources 1, 2

– in iCARE3 model 1

resources, in emergency department 1

resources, in iCARE3 model 1

Respond, CARE stage 1

Respond, component in iCARE3 model 1, 2

responsibility 1, 2, 3, 4, 5, 6, 7, 8, 9

– and accountability 1, 2, 3

– diffusal of 1

– lack of explicitness 1

responsibility and accountability 1

– determining 1

risk factors 1, 2, 3, 4, 5, 6, 7, 8, 9

role modelling 1, 2, 3, 4

role models 1

rostering 1

routine violations 1

Royal Flying Doctor Service 1, 2, 3, 4, 5, 6

Royal Flying Doctor Service documentation 1, 2

rural transfer patients 1, 2, 3

sarcastic tone 1

SBAR 1, 2, 3, 4. See also iSBAR, iSoBAR

scare quotes in patient voice 1

schedule 1

scheduled and ad hoc handovers 1

scheduling 1, 2, 3, 4

– in iCARE3 model 1, 2

scope of practice 1, 2, 3, 4, 5, 6

second language issues 1, 2

seven-point safety check 1

shared decision-making 1, 2, 3, 4

shift change rounds 1

shift changes 1, 2, 3

– and frequency of patient voice 1

shift-change handovers 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16

side effects 1

side-effects. See also medication

signposts 1, 2, 3, 4

situated knowledge 1

situated practice 1

Situation, iSBAR stage 1, 2, 3

Situation, iSoBAR stage 1, 2, 3, 4, 5, 6, 7

skill constraints 1

skill-based errors 1

social interaction 1

space 1, 2, 3, 4

staff room handovers 1

standard operating procedures 1

standardisation 1, 2, 3, 4, 5, 6, 7, 8

– clinicians’ attitudes towards 1

– compliance with 1

– evidence 1

– in Australian standards 1

standardised handover tool 1

standardised headings 1

structuring information 1, 2

student training ward patient story 1

summarising 1, 2

supervisory practices 1

survey 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19

survey data 1

Swiss cheese model of human error 1

symbols 1, 2

system approach

– human factors 1

systemic contextual constraints 1

systemic dimensions 1

systemic functional linguistics 1, 2

systemic problems 1, 2

systemic risk 1

tangible access of documentation 1

taped handovers 1

teaching and learning 1

teaching and learning opportunities 1, 2, 3

teaching and learning role 1

team building 1, 2, 3

team decisions. See also decision-making

team leader’s communication in mCHAT 1

team meetings 1

team members

– behaviour during handover 1

– building relationships 1

– communication in mCHAT 1

team-based care 1

teams 1

teamwork 1, 2, 3, 4, 5, 6, 7

teamwork communication 1

tea-room handovers 1

time pressure 1, 2, 3

time-pressure 1

topic 1, 2, 3, 4, 5

training 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54

– communication skills 1

– evaluation of 1

– lack of 1

– pre-service 1

– professional development 1

– topics suggested 1

training module 1

– emergency department handovers 1

– student training ward 1

training protocols for students 1

transfer of responsibility and accountability 1, 2, 3, 4, 5, 6

translational research 1, 2, 3, 4

– definition 1

treatment plan 1, 2, 3, 4, 5

– mental health 1

– explaining clearly 1

triage categories 1, 2

triage document 1

turn-taking 1, 2

typographic errors 1

typology of communication risks 1

unintentional errors 1, 2

vague language 1, 2, 3

video audit tool 1

video recordings 1, 2, 3

video reflexive feedback 1

violations 1, 2

virtual handover room 1

vocabulary 1, 2

ward round communication checklist 1

ward round communication guide 1

ward round handovers 1, 2

ward rounds 1, 2, 3, 4, 5, 6

ward sheets 1

WH-questions 1

written communication 1, 2, 3

– enduring nature of 1

– format of 1

– forms and charts 1

yes/no questions 1, 2