In this exercise, we will continue our setup for the project we have created in the previous chapter. We will add the following configurations to our project:
Since our project is for a help desk support team, the default issue types that come with JIRA are not appropriate for this purpose. For this reason, let's create our own issue types and associate them to the project. For this exercise, we will create two new issue types, incident and ticket.
The first step to set up an issue type association is to create the two issue types we need, incident and ticket:
Incident
for the Name field.Ticket
issue type.You should now see the new Incident
issue type in the table. Now, let's add the Ticket
issue type:
Ticket
for the Name field.Incident
issue type.You should see both the Incident
and Ticket
issue types. However, this will only make our new issue types available, but will not make them the only options when creating a new issue for our project. Default issue types, such as Bug and New Feature, which are not applicable for a help desk, are still available. By leaving them there, we are running the risk of confusing the users and allowing mistakes to be made.
If you remember from previous discussions, we can address this problem with a new issue type scheme. Let's go ahead and create one.
We want to limit the issue types to be only Incident
and Ticket
for our Support Desk – Global
project, but we do not want to affect the other projects that still need to have Bug and other default issue types. So, we need to create a new issue type scheme specifically for support projects, which can be used by us and other teams:
Support Desk Issue Type Scheme
.Incident
and Ticket
issue types from the Available Issue Types panel to the Issue Types for Current Scheme panel.With the issue type scheme in place, the
last step is to apply it to our Support Desk
project:
With everything created and set up, you can go back and create a new issue to see how it all looks. If everything works out, you should see something similar to the following screenshot:
As you can see, Incident
and Ticket
are the only issue types that can be selected when creating a new issue for the Support Desk – Global
project.