Operational Description

Jim’s Bakery has two operational divisions (commercial and retail). Each division is equipped to support its unique market niche. Common functions, including administration and finance, operate as umbrella functions supporting both divisions. This structure gives Jim’s a competitive advantage because it can lower the costs allocated to the operating divisions, thus helping both to keep their prices low. The organization chart that follows depicts the operating structure of Jim’s Bakery.

All management team members exceed industry norms for education and experience. Detailed descriptions of all employee functions along with mission statements for key management positions (with the biographies of key team members) will be provided prior to due diligence.

Each of the divisions is in its own facility; however, there is a high degree of cooperation between them. Customers are systemically shared and passed from one division to the other. For instance, the retail division actively attempts to identify potential commercial customers. The commercial division provides the bread and rolls that are sold from the retail store, allowing the retail bakery to concentrate on the creation of their specialty products.

Catering has been a breakout service that is growing in both the retail and commercial divisions. The original Jim’s retail bakery operated strictly as a takeout store. Today it has seating for forty-five people and takes advantage of the growing attraction of customers who want to shop and eat in the village. Commercial catering on the other hand is a delivery party service originally provided in response to a special customer request, but which has seen strong growth as customers sought the Jim’s Bakery brand for their events.

As a food manufacturer, Jim’s Bakery seeks to be overcompliant with public health standards and regulations. A strict maintenance and cleaning policy has been implemented across both divisions. Procedures for daily, weekly, monthly, and annual maintenance were written and are implemented by an employee committee, giving all employees a say in how these functions are performed. This gives all employees a sense of pride in their workplace and a feeling they are contributing toward the success of the business.