IBM Support Portal website
This appendix explains how to use the IBM Support Portal website to obtain downloads and support information for the IBM System Storage DCS3700 storage subsystem.
Sample navigation procedure
The following steps show, as an example, how to navigate the IBM Support Portal page to find software downloads for a DCS3700 storage subsystem:
1. Enter the following URL in to the address field of your web browser:
A window similar to Figure A-1 opens.
Figure A-1 IBM Support portal
Figure A-2 Search for DCS3700
3. You can have more than one product in your selection pane, so you can select multiple products, as shown in Figure A-3.
Figure A-3 Multiple product selection
4. Select the DCS3700 check box. The view refreshes automatically. A support website similar to the one shown in Figure A-4 opens.
Figure A-4 IBM Support home portal - DCS3700
5. At the top of this page, you can select your function, as shown in Figure A-5. Use these links to select the support option that you want to access.
Figure A-5 Choose your task
Downloading code updates
To download code updates, complete the following steps:
1. From the Choose your task list (Figure A-5), click Downloads. A web page similar to the one shown in Figure A-6 opens.
Figure A-6 Support portal - Downloads page
2. Click View DCS3700 downloads.
– If you have an IBM ID and are already signed in to the IBM Support Portal, you see the available downloads, as shown in Figure A-7. Here you can select which fixes and updates to download.
Figure A-7 Select fixes
– If you do not have an IBM ID, or you are not signed in to the IBM Support Portal, you see the web page that is shown in Figure A-8.
Figure A-8 IBM ID - Sign in
Here you can sign in to the IBM Support Portal by using an existing IBM ID, or create an IBM ID by clicking Register now. If you click Register now, then the IBM registration window opens, as shown in Figure A-9. Complete the registration form and
click Continue.
click Continue.
Figure A-9 IBM registration
3. When you are signed in to the IBM Support Portal by using your IBM ID, you see the code download options, as shown in Figure A-7 on page 588. Select the check box for each code update that you want to download, as shown in Figure A-10.
Figure A-10 Download page
4. The download options are at the top of the page. Click Change download options to select a different download method, as shown in Figure A-11.
Figure A-11 Support portal - Download options
5. Figure A-12 shows the different methods that you can use to download the fixes.
Figure A-12 Download options
You can download by using your web browser (HTTP) or download by using the Download Director, which is the default selection. The Download Director is a Java applet that provides enhanced download capability and reliable downloads with pause and resume capabilities. It starts in a separate browser window and provides a GUI to specify the download location and view the download status.
Click What is this? to learn more information about the Download Director. Then,
click Continue.
click Continue.
6. If you choose to use the Download Director, the Download Director window opens, as shown in Figure A-13.
Figure A-13 Download files by using Download Director
a. Ensure the check box beside the code package is selected and then click
Download now.
Download now.
The first time that you use the Download Director, a Java applet downloads
and installs.
and installs.
b. You are prompted to specify a default location for all downloads, as shown in Figure A-14. Click Browse to change the folder location. Click OK when you choose the download location.
Figure A-14 Download Director - Initial Setup
The Download Director downloads the selected files, as shown in Figure A-15.
Figure A-15 Download Director - download progress
7. If you choose to download by using your browser (HTTP), the web page that is shown in Figure A-16 opens.
Figure A-16 Download files by using HTTP
When you use this option, you must click each link to save the file to your local disk.
My notifications
The IBM My notifications website can be used to keep you informed about the latest firmware updates and other important product updates. The following steps show, as an example, how to set up notifications to receive product updates for the DCS3700 storage subsystem:
Figure A-17 IBM Support site - overview
2. The Sign in window opens, as shown in Figure A-8 on page 589. Enter your IBM ID and password and proceed. If you are not currently registered with the website, click Register Now and register.
3. The My notifications main page opens, as shown in Figure A-18.
Figure A-18 My notifications
4. Select the Subscribe tab, and you see the list of available product types, as shown in Figure A-19.
Figure A-19 My notifications - subscribe
5. Click Disk systems under the Storage column and you see a list of the storage subsystems, as shown in Figure A-20.
Figure A-20 My notifications - disk systems
6. Select the check box beside the disk systems that want to receive notifications for and click Continue. You see the website that is shown in Figure A-21 on page 599. Here you can manage when and how you receive your product notifications.
In this example, we chose “DCS3700” as the name of the new folder where the notifications are saved.
After you configure your subscriptions, click Submit.
Figure A-21 My notifications - setup
Figure A-22 My notifications - successful
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