94 / INDEX
Index
A
action plans, time management
28
advice
giving 73
mentors 86
agendas, for meetings 35
ambitions 12
appearance
appearing confident 58
brand development 16, 17
audience communication 68–69
B
benchmarking, problem-
solving 55
body language
appearing confident 58
listening skills 72
in negotiations 40
brainstorming 54
brand development 16–17
breathing, appearing confident
58
bridges, and networking 85
bullet points
as highlights 71
presentations 45
business cards 83
C
cards, business 83
career moves 88–91
chairing meetings 34–35
closed body language 58
clothes
appearing confident 58
brand development 16, 17
coaches 12
communication 68–71
conferences, networking at 82,
84
confidence 56–57
conflict, dealing with 42
consensus, decision-making
60
contacts, recording 84–85
creativity
decision-making 61
skill development 54–55
criteria, decision-making 61
D
deadlines, and creativity 55
decision-makers, and
networking 84
decision-making 60–65
decision-tree diagrams 63,
65
group decisions 61
leadership skills 76
delegation 78, 79
difficult people 42–43
documents, scanning 52–53
Dyson, James 55
E
effectiveness 52–73
emails
as communication channel
68–70
composition 68
time management 31
emotional choices, decision-
making 64
empathetic listening skills 73
evaluating projects 65, 67
evaluation criteria, decision-
making 61
experience
drawing on, and confidence
57
gaining 14
new job 90, 91
eye contact, listening skills 72
F
family life 66
fast-track promotion schemes
88
feedback, personal 11, 48, 56
first impressions 11, 16, 71
following up contacts 84–85
G
gate keepers, networking 85
gestures, and confidence 48,
58
goals
monitoring progress 92–93
setting 12–13, 18–19
success maps 21, 22–23
vision statement 21
group decision-making 61
I
implementation plan,
decision-making 65
influencers, networking 84
information
communicating 68–71
decision-making 60, 61, 63
mind maps 53
reading skills 52–53
interruptions, dealing with 31, 49
interviews, new job 91
introductions, networking 82
J
job descriptions 14
job satisfaction 12–13, 88–89
job titles 18, 91
K
key points, and communication
71
knowing yourself
brand development 16–17
future planning 18–23
goal setting 12–13
other people’s perceptions
10–11
strengths and limitations
14–15
knowledge, as personal
strength 14–15
L
language, and communication
68, 70
leadership skills 76–77, 88
letters, and communication 69,
70
life, work-life balance 66
limitations, knowing yourself
14–15
links, networking 85
listening skills 72–73
M
managers, successful 78–79
meetings
agendas 35
chairing 34–35
dealing with difficult people
42
minute taking 33, 34
INDEX / 95
meetings (cont.)
negotiation 40
networking 81, 83, 84–85
participation in 32–33
preparation for 32
successful communication
69
mentors 86–87
Milgram, Stanley 80
mind maps 53
minuting meetings 33, 34
monitoring progress 92–93
moving on 88–91
Myers Briggs psychometric test
10
N O
names, remembering 53
negative behavior, in difficult
people 43
negative thoughts 49, 56
negotiating skills 36–41
nervousness, in presentations
48–49
networking 80–85
new job 88–91
“no”, saying 66–67
overpowering behavior,
difficult people 43
P Q
paperwork, time management
29
planning
future 18–23
resolution, and difficult
people 42
review 92–93
time management
27, 28
positive thinking 56–57
posture, and confidence 58
presentation skills 44–49
problem-solving 54–55
mentors 86
progress, monitoring 92–93
projects, evaluating 65, 67
promotion 88, 89
psychometric tests 10
public speaking 44–49
qualifications 22, 90, 91
questionnaires, personal 11
R
rapport
networking 83
in presentations 48
reading skills 52–53
recording contacts, networking
84–85
relationships
mentors 86–87
networking 80–85
remembering names 53
reports, and communication
69, 71
résumés 18, 88, 91
reviewing plans 92–93
risk, decision-making 65
role models, mentors as 87
S
salary negotiation 39
saying “no” 66–67
scanning, reading skills 52
skills
analysis 14–15
chairing meetings 34–35
communication 68–71
dealing with difficult people
42–43
decision-making see
decision-making
effectiveness 52–73
leadership 76–77, 88
listening 72–73
meetings 32–33
negotiating 36–41
networking 80–85
new job 88–91
presentation 44–49
reading 52–53
time management 26–31
success maps 21, 22–23
SWOT analysis 15
T
teams
delegation to 78, 79
leadership skills 76–77, 88
technical ability 14
telephone calls
communication skills
69, 70
time management 30
thinking time 30
360-degree feedback 11
time logs 26–27
time management 26–31
U V
unresponsive behavior,
difficult people 43
vision statements 21
visualization
goal setting 12–13
presentations 45, 48
visuals in presentations 44, 46
voice
brand development 17
in presentations 46, 48
W
weaknesses, analysis of 15
work-life balance 66
writing reports 69, 71
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