Improving
your skills
Think of your portfolio of skills as your toolkit. Just like a
good set of tools, once you have acquired your skills, they
will always stay with you—as long as you maintain them.
From time to time you will need to add new tools to your
kit as the requirements of your job change or evolve, and
as new ways of doing things emerge.
MA
N
A
G
ING
YOU
R
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ME
DEAL
ING WITH
D
IF
F
ICULT P
EOPLE
CH
A
IRING
A
MEETING
PA
RTICIPAT
ING
IN
MEE
TIN
GS
PRESENTING
NE
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