Contents
Introduction 6
Chapter 1
Knowing yourself 8
Looking in from outside 10
Setting goals 12
Analyzing your strengths
and limitations 14
Developing your brand 16
Planning the future 18
Chapter 2
Improving your skills 24
Managing your time 26
Participating in meetings 32
Chairing a meeting 34
Negotiating 36
Dealing with difficult people 42
Presenting 44
Chapter 3
Becoming more effective 50
Reading and remembering 52
Being creative 54
Being confident 56
Making decisions 60
Saying “no” 66
Communicating successfully 68
Listening effectively 72
Chapter 4
Becoming successful 74
Moving into leadership 76
Succeeding as a manager 78
Networking 80
Working with a mentor 86
Moving on 88
Reviewing your plans 92
Index 94
Acknowledgments 96
6 / INTRODUCTION
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