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by Pippa Bourne, Michael Bourne
DK Essential Managers: Achieving High Performance
Contents 5
Introduction 6
Chapter 1 Knowing yourself 8
Looking in from outside 10
Setting goals 12
Analyzing your strengths and limitations 14
Developing your brand 16
Planning the future 18 (1/2)
Planning the future 18 (2/2)
Chapter 2 Improving your skills 24
Managing your time 26 (1/2)
Managing your time 26 (2/2)
Participating in meetings 32
Chairing a meeting 34
Negotiating 36 (1/2)
Negotiating 36 (2/2)
Dealing with difficult people 42
Presenting 44 (1/2)
Presenting 44 (2/2)
Chapter 3 Becoming more effective 50
Reading and remembering 52
Being creative 54
Being confident 56
Making decisions 60 (1/2)
Making decisions 60 (2/2)
Saying “no” 66
Communicating successfully 68
Listening effectively 72
Chapter 4 Becoming successful 74
Moving into leadership 76
Succeeding as a manager 78
Networking 80 (1/2)
Networking 80 (2/2)
Working with a mentor 86
Moving on 88
Reviewing your plans 92
Index 94
Acknowledgments 96
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