1. To help save costs and attract and retain employees, a technology company decides to allow individuals to work from home three days a week. This is an example of what types of organizational change? (Choose two.)

1. Outsourcing
2. Internal reorganization
3. Relocation
4. Business process change

2. All of the following are reasons to update the project plan after an approved change, EXCEPT

1. Ensuring that the project staff has things they can work on
2. Capturing changes as they happen so that they are not forgotten
3. Creating an accurate record of the project
4. Creating artifacts to be used during lessons-learned sessions

3. After a subject matter expert (SME) evaluates the impacts of a change, they should analyze the following specific elements of the change, EXCEPT

1. Additional equipment needs
2. Costs
3. Approving or rejecting the change
4. Resource hours needed

4. Once a change request is submitted, where should it be recorded and assigned an identification number for tracking purposes?

1. Risk register
2. Issue log
3. Business process repository
4. Change request log

5. After a project change is identified, evaluated, and approved, what is the next step in the change control process?

1. Updating documents
2. Validating the change and doing a quality check
3. Obtaining approval
4. Implementing the change

6. Wigit Construction has been using a steamroller to repave a road. A different project finishes early with its paving machine and sends it to the first project to complete the work faster. What type of project change does this represent?

1. Resource change
2. Timeline change
3. Requirements change
4. Quality change

7. When the schedule slips on a project because the work is taking longer than planned, what type of common project change does this represent?

1. Risk event
2. Requirements change
3. Funding change
4. Timeline change

8. Due to an election, the leadership of a government agency is changed and the project sponsor role shifts to a new individual. This is an example of what type of communication trigger?

1. Stakeholder changes
2. Resource changes
3. Project change
4. Business continuity response

9. All of the following are common communication triggers, EXCEPT

1. Project planning
2. Schedule changes
3. Milestones
4. Distribution of printed media

10. The cybersecurity team has discovered that hackers have compromised the newly launched web application and turned the server into a gambling website. The team recommends that the server be shut down and a root cause analysis conducted. What type of communication trigger is this?

1. Audit
2. Incident response
3. Schedule change
4. Project chance

11. The communication plan calls for weekly status email updates, monthly status meetings, and semiannual printed newsletters. This plan is laying out which one of the following?

1. Criticality factors
2. Types of communication
3. Level of report detail
4. Tailor communication style

12. Pete is a human resources (HR) manager who needs to communicate to Ashley a complaint issued against her. How would the content of this message dictate what type of communication is used with Ashley?

1. It is of a confidential nature, so Pete should meet with her face-to-face.
2. Personal preferences suggest using social media.
3. Pete should use voice conferencing to avoid personal threat.
4. Pete should use instant messaging to allow time for Ashley to digest the information slowly.

13. Two companies are considering a merger, and they are looking to hold a meeting between the key stakeholders of both companies. One company is transparent with their employees in everything they do, whereas the second company holds key information at the senior executive level. What factors would influence the communication of this meeting?

1. Tailoring the method based on content of message
2. Interorganizational differences
3. Cultural differences
4. Language barriers

14. Nancy swings by Michael’s office to find out about his upcoming trip as a Scout Master. Michael fills her in on where they are going, when he would return, and the plans for the weekend. This is an example of which one of the following?

1. Intraorganizational differences
2. Language barriers
3. Criticality factors
4. Relationship building

15. A project team is based in four different locations of a large metropolitan city. What factors would influence the scheduling of impromptu meetings?

1. Intraorganizational differences
2. Interorganizational differences
3. Personal preferences
4. Geographical factors

16. A company needs to communicate with the general public regarding a project on which they are working. Which of the following would be appropriate methods to use? (Choose two.)

1. Fax
2. Instant message
3. Social media
4. Text messaging
5. Distribution of printed media

17. The project team is located in multiple cities across a continent. The customer requires the signing of a nondisclosure agreement by each team member and would like them all by the end of the next business day. What is the best communication method to use to collect these documents?

1. Video conferencing
2. Impromptu meeting
3. Instant messaging
4. Fax

18. Wigitcom has just been hacked, and millions of records containing personal information of their customers have been stolen. The CEO is in a meeting for the rest of the day. What is the best communication method to let the boss know of the situation?

1. Social media
2. Impromptu meeting
3. Text messaging
4. Distribution of printed media

19. Mickey is in a project meeting where a risk trigger was identified that will need resolution. Mickey’s boss is in another meeting for the rest of the day, but Mickey wants to give his boss a brief update as quickly as possible. What would be the best method for Mickey to communicate with his boss?

1. Social media
2. Video conferencing
3. Text messaging
4. Distribution of printed media

20. Amber works for a staffing firm and is a project manager brought in to help with a spike in projects for a company. When the projects are complete, Amber no longer does work for the company. This is an example of which one of the following?

1. Relocation
2. Risk response
3. Outsourcing
4. Business process change

21. An organization decides to stop using paper applications for its hiring processes and instead implements an electronic application through the company’s website. What type of change does this represent?

1. Business split
2. Business acquisition
3. Business process change
4. Business merger

22. Which of the following are types of organizational change? (Choose three.)

1. Organic shifts
2. Business process change
3. Technological shifts
4. Outsourcing
5. Internal reorganization
6. Staff turnover

23. When regular project status meetings begin, what element of the change process should be regularly reviewed?

1. Change request log
2. Risk register
3. Issue log
4. Social media

24. Wigitcom is working on a cutover to a new phone system for an agency with a security component. During the planned outage, a problem is discovered that cannot be solved immediately. What should the project team do?

1. Continue to implement the change.
2. Implement the regression plan and reverse the changes.
3. Evaluate the impact and justification of an extended outage.
4. Identify and document the change.

25. After a change request has been recorded in the change request log, what is the next step that should be performed?

1. Submit it to the CCB to be accepted or rejected.
2. Defer until there is a break in the project schedule.
3. Implement the change.
4. Analyze the impact of the change.

26. Madeline is a project manager whose team has just implemented a change to the project, and they have completed the step of updating project documentation. What is the next step that Madeline should make sure is completed?

1. Prioritizing the change to the bottom of the work list
2. Communicating the change according to the communication plan
3. Validating the change
4. Seeking approval from the CCB

27. Who can submit a change request?

1. Project manager
2. Most people working on or associated with the project
3. Project sponsor
4. Change control board

28. The project management plan originally called for no fewer than 5 percent defects on project work. After a steering committee meeting, this number is reduced to 2 percent to maintain the quality brand of the company. What type of common project change is this?

1. Funding change
2. Risk event
3. Quality change
4. Scope change

29. During a merger, the new company has decided to expand their headquarters building, which was a project currently under construction. They have allocated an additional $300,000 to the project to make this happen. Which common project changes does this represent? (Choose two.)

1. Requirements change
2. Scoping change
3. Timeline change
4. Funding change

30. All of the following are common types of project changes, EXCEPT

1. Organizational changes
2. Timeline changes
3. Scope changes
4. Requirement changes

31. Wigitcom has a key programmer who must leave the project due to a family emergency. The project manager has been able to find another individual who has the experience and skills to take over, and that person is added to the project. This type of communication trigger is known as which one of the following?

1. Project planning
2. Resource changes
3. Incident response
4. Stakeholder changes

32. Among the following, who would be the target audience that should be notified that a milestone has been completed? (Choose three.)

1. Project sponsor
2. Auditors
3. Project team
4. Product end users
5. Steering committee
6. Shareholders

33. The cybersecurity team has been reviewing the security logs and has discovered a potential vulnerability in the software that a project team is developing. The team suggests remediation. What type of communication trigger is this?

1. Audit
2. Gate review
3. Schedule change
4. Business continuity response

34. MaryAnn is a deputy executive director, and she has asked not be disturbed until noon, as she is working on a time-sensitive assignment. The field team reported that they have completed the setup of a new drill in the field. The team does not interrupt MaryAnn to give her the news. This is an example of which one of the following?

1. Personal preferences
2. Criticality factors
3. Level of report detail
4. Interorganizational differences

35. Wigit Construction has an operations division and an administrative division. The administrative division honors a standard 8–5 Monday through Friday schedule, whereas the operations division routinely has to work around the clock. This is an example of which one of the following?

1. Intraorganizational differences
2. Interorganizational differences
3. Technology factors
4. Personal preferences

36. An offshore team has issued a holiday schedule to the project manager that differs from the company’s established holiday schedule. This is an example of which one of the following?

1. Language barriers
2. Time zones
3. Cultural differences
4. Criticality factors

37. A large organization has a human resources project that will impact the pay and benefits for everyone in the company. It sets up a listserv that emails project updates and allows recipients to set the frequency to daily, weekly, or monthly. This is an example of which one of the following?

1. Cultural differences
2. Personal preferences
3. Criticality factors
4. Rapport building

38. Murthy is a project manager working on an international software project. Which of the following is a factor influencing the communication methods on the project?

1. Language barriers
2. Fax
3. Risk identification
4. Scope creep

39. An independent auditor has just completed a project evaluating the practices of an organization. What would be the best communication method to disclose the findings?

1. Virtual meeting
2. In-person meeting
3. Kickoff meeting
4. Closure meeting

40. Sasha is in a project meeting where a major risk was revealed to be impacting the project. Sasha’s boss is in another meeting for the rest of the day, but she needs to provide a detailed update to her boss as quickly as possible. What would be the best method to communicate with Sasha’s boss?

1. Email
2. Distribution of printed media
3. Instant messaging
4. Text message

41. Wigit Construction is about to begin a project phase replacing a bridge over a major highway. The work will require the highway to be closed at night for several weeks. What is the most appropriate communication method to share these outages with the general public?

1. Social media
2. Impromptu meeting
3. Instant messaging
4. Email

42. Phil and Fernando are technicians working on a project out in the field. Power was supposed to be turned off at 5 p.m. so that work can begin, but there is going to be a delay. What is the best way to communicate this change?

1. Email
2. Phone call
3. Text message
4. Scheduled meeting

43. A project is spread across a large city, and a technical problem has developed on the project. There are team members in the field, some located at the headquarters building, and a vendor in a different city. What is the appropriate communication method for this situation?

1. Kickoff meeting
2. In-person meeting
3. Instant messaging
4. Virtual meeting

44. A government agency has determined that they are best at providing their mandated function, and that they are not in the business of information technology. They hire a firm to take over all of the IT needs of the organization. This is an example of which one of the following?

1. Relocation
2. Internal reorganization
3. Business demerger/split
4. Outsourcing

45. Wigitcom decides to spin off its mobile gaming business unit into a completely separate business unit. This is known as which one of the following?

1. Business split
2. Business acquisition
3. Business process change
4. Business merger

46. All of the following are forms of organizational change, EXCEPT

1. Business merger
2. Organic shifts
3. Business demerger
4. Relocation

47. A key stakeholder is submitting change requests at a record level, and the project manager needs to communicate to the stakeholder the impact that this is having on the project. What type of impact does a change request have on the project team?

1. There is an opportunity cost of working on the project when a change request needs to be analyzed.
2. The interruptions are affecting morale as the stakeholder is being annoying.
3. The stakeholder should not be confronted because of their rank within the organization.
4. Change requests have no impact on a project team.

48. The project team has completed the implementation of an approved change. What should the project team do next?

1. Validate the change.
2. Update the project plan.
3. Communicate the change.
4. Seek CCB approval.

49. What kind of document will ensure that all of the needed information is captured in a change request for proper consideration?

1. Email
2. Template
3. Project charter
4. Meeting minutes

50. A project has a team member who routinely is not showing up to meetings or completing assignments. The appropriate place to capture this would be where?

1. Change request log
2. Issue log
3. Risk register
4. WBS

51. Which of the following are communication triggers? (Choose three.)

1. Milestones
2. Task initiation or completion
3. Resource changes
4. Technological factors
5. Time zones
6. Interorganizational differences

52. A change control template should include all of the following, EXCEPT

1. The change that is requested
2. The reason for the change
3. The executive sponsor of the change
4. What will happen if the change is not made

53. Wigitcom and Wigit Construction have agreed to partner on building a state-of-the-art facility for a customer. Wigit Construction has a strict rule that all project meetings start on time, and everyone comes prepared. Wigitcom has a more laid-back approach, and team members routinely show up five minutes late to meetings. This is an example of which one of the following?

1. Cultural differences
2. Rapport building
3. Interorganizational differences
4. Language barriers

54. The executive team has decided that it would like to be updated on the project in a meeting that occurs no more frequently than once every other month. What type of factor is this in terms of communication methods?

1. Criticality factors
2. Tailoring the method based on the content of the message
3. Personal preferences
4. Interorganizational differences

55. Nora is a project manager implementing an enterprise software package, and she is being assigned an onshore and offshore team. What are factors that will influence communication methods on the project? (Choose three.)

1. Time zones
2. Cultural differences
3. Level of report detail
4. Criticality factors
5. Language barriers
6. Technological factors

56. A government agency is holding a public hearing about a controversial new project where the facts are becoming skewed. During the meeting, what is the best communication method to get the facts and answers to common questions to the general public?

1. Text message
2. Distribution of printed media
3. Instant messaging
4. Email

57. Brad is a junior software developer who is having problems remembering where the source code is for a certain routine. He needs to contact Bridget, the senior developer on the project. What would be the ideal way to contact her?

1. Email
2. Impromptu meeting
3. Instant messaging
4. Fax

58. A project manager is managing a team located in multiple cities of the same continent. There is an interpersonal problem developing between the customer and a project team member in a different city. Choose the appropriate communication method to work on resolving the problem.

1. Virtual meeting
2. In-person meeting
3. Closure meeting
4. Kickoff meeting

59. When two businesses come together to operate as one, the single entity is known as which of the following?

1. Business split
2. Business acquisition
3. Business process change
4. Business merger

60. A team is not going to finish a project by the assigned date, and it has asked that three more members be assigned to the work so that the date can be achieved. This is an example of which one of the following?

1. Issue
2. Risk
3. Change
4. Milestone

61. When a change is being considered, the change control board wants to know how the changes can be reversed if needed. What is this called?

1. Requirements change
2. Validation
3. Version control
4. Regression plan

62. Avinash is a senior database administrator assigned to a project. After two months, he hands off the work to Allyson, who is a journey-level database administrator. This represents what type of common project change?

1. Timeline change
2. Requirements change
3. Quality change
4. Resource change

63. Which of the following are used to conduct virtual meetings? (Choose two.)

1. Face-to-face
2. Impromptu visits
3. Videoconferencing
4. Voice conferencing

64. All of the following would be communicated in a risk register update, EXCEPT

1. Project manager
2. PMO
3. Project sponsor
4. Project team

65. Mo is a project manager working on an assignment, and she has asked not to be disturbed until noon. The project team reported that the helicopter that was doing routine scouting of a project site hit a power line and crash landed. Should the project team interrupt Mo and give her an update?

1. No, the personal preferences of the stakeholder should be honored.
2. No, the criticality factors do not warrant an interruption.
3. Yes, this is an opportunity for rapport building for that big raise.
4. Yes, the criticality factors mandate that an interruption take place.

66. Wigitcom is an international software company with offices in Ireland, India, and the United States. The practices in each office for developing software are based on the same model, but the implementation of the practices are different in each country. This is an example of which one of the following?

1. Cultural differences
2. Interorganizational differences
3. Intraorganizational differences
4. Personal preferences

67. A pharmaceutical company is working on a new drug. A member of the project team is getting lunch in the cafeteria, and a friend from a different part of the company asks how she has been and what’s she been working on. Which factor would influence her answer?

1. Criticality factors
2. Confidentiality constraints
3. Rapport building
4. Cultural differences

68. A project manager is trying to get a safety update to project team members out in the field. What are appropriate methods to communicate the update to the team? (Choose two.)

1. Fax
2. Text message
3. Social media
4. Voice conferencing
5. Distribution of social media

69. Wigitcom is starting a marketing company to build interest in a new mobile device. To help promote the product’s “coolness,” they have created a series of funny videos about the product. What would be the best method to communicate these videos?

1. Social media
2. Impromptu meeting
3. Instant messaging
4. Email

70. A project manager wants to hold a meeting with an offshore team. She is excited because the company just installed a new video conference room, but she isn’t sure that the project team has one in their location. What factor is influencing the communication method?

1. Technological factors
2. Cultural differences
3. Time zones
4. Language barriers

71. Gus is working in an oilfield assigned to a project in a remote area. The trailer he works out of has a telephone line, but Internet connectivity and mobile phone coverage is spotty. What would be the best method to send Gus instructions for the next day?

1. Email
2. Impromptu meeting
3. Instant messaging
4. Fax

72. A project manager is managing a team located in multiple cities on the same continent. The communication plan calls for a weekly status meeting. What is the appropriate method for this communication?

1. Virtual meeting
2. In-person meeting
3. Instant messaging
4. Kickoff meeting

73. A government agency has two different business units that have a fleet of trash trucks to pick up garbage. To help save money, the agency decides to move the garbage collection function to a single agency and sell the trash trucks of the other agency. What type of business change is this?

1. Business process change
2. Outsourcing
3. Internal reorganization
4. Staff turnover

74. The published schedule for a project has a filename of ProjectSchedule_v1. The project manager makes an update to the file, and it now is called ProjectSchedule_v2. This is an example of which one of the following?

1. Version control
2. Communicating changes
3. Change request logs
4. Risk register

75. Wigit Construction has obtained approval to add improved landscaping to an off-ramp project within a certain city. What is the next step the project team should tackle?

1. Update documentation
2. Communicate throughout as needed
3. Implement the change
4. Enact the regression plan

76. What is the appropriate method for a change request to be submitted?

1. In writing
2. Verbally
3. Via video conference
4. Executive session of the change control board (CCB)

77. A key stakeholder, Don, is very detail-oriented and likes to do deep dives on the status of projects. He has asked for a highly detailed status report to be emailed to him weekly so that he can stay informed about the project. Which of the following specific stakeholder communication requirements is he asking for? (Choose two.)

1. Frequency
2. Level of report detail
3. Confidentially constraints
4. Criticality factors

78. A construction site suffered a setback when a crane fell over, blocking the entrance to a major highway. What factors would influence the communication method?

1. Criticality factors
2. Time zones
3. Language barriers
4. Relationship building

79. The project manager has been gathering a batch of routine organizational messages, project updates, and status reports. What would be the best communication method to share this information?

1. Video conference
2. Impromptu meeting
3. Social media
4. Scheduled meeting

80. Cheryl is a technical lead on a project that is wrapping up remote work at a customer site. What is the best method to communicate the work efforts and next steps with the customer?

1. Virtual meeting
2. In-person meeting
3. Closure meeting
4. Kickoff meeting

81. A project is entering the Execution phase, the project planning is complete, and it is time to introduce the project team. What is the appropriate form of communication for the next step?

1. Video conference
2. Impromptu meeting
3. Email
4. Kickoff meeting

82. Wigit Construction has put in a bid to buy Wallocot Steel, one of its primary suppliers. What type of organizational change does this represent?

1. Business split
2. Business acquisition
3. Business process change
4. Business merger

83. A construction project had anticipated a drop in oil prices as oil production was predicted to increase globally. The prices start to drop after a few months, and the project is able to buy all of the oil needed for the remainder of the project at a lower rate than stated in the budget. What type of common project change does this represent?

1. Timeline change
2. Funding change
3. Risk event
4. Quality change

84. Wigitcom is going to experience a delay in a project because a key programmer is going to be out on emergency leave. What type of communication trigger does this represent?

1. Incident response
2. Business continuity response
3. Schedule change
4. Gate review

85. Joyce is an executive who is not a big user of technology, and she has asked to receive all updates verbally rather than through email. This stakeholder’s communication requirement is which one of the following?

1. Frequency
2. Level of report detail
3. Confidentiality constraints
4. Types of communication

86. A project team is located in three different cities on the same continent. Which of the following would be the biggest factor in scheduling recurring status meetings?

1. Language barriers
2. Time zones
3. Cultural differences
4. Intraorganizational differences

87. Greg is working in an oilfield assigned to a project in a remote area. The trailer he works out of has a telephone line, but Internet connectivity is limited, and mobile phone coverage is spotty. What would be the best method for Greg to participate in a status meeting?

1. Email
2. Voice conferencing
3. Video conferencing
4. In-person meetings

88. A rapidly growing company has decided to build a new facility in a different city that will have enough room to house the entire company with room to spare. What type of organizational change does this represent?

1. Relocation
2. Outsourcing
3. Internal organization
4. Business merger

89. Mandy is a project manager for a team located at three locations around the globe. She just received an update from the customer of an urgent nature. What type of communication method should Mandy use to get this information out to the team?

1. Email
2. Impromptu meeting
3. Virtual meeting
4. Scheduled meeting

90. Which steps in the change control process are most often skipped or overlooked? (Choose two.)

1. Validating the change
2. Seeking CCB approval
3. Requesting the change
4. Updating the project plan

91. Wigit Construction’s customer has changed their mind on the color of the exterior, and has decided that the bathrooms in a building all need to be accessible to those with disabilities. This is an example of what type of project change?

1. Resource change
2. Requirements change
3. Funding change
4. Scope change

92. Andy is a project manager for a collocated team, and he just received a mandate from Human Resources (HR) about a lack of compliance from the project team. HR informs Andy that the compliance is important to meet federal law. What type of communication method should Andy use to get this information out to the team?

1. Video conference
2. Impromptu meeting
3. Email
4. Scheduled meeting

93. The practice of documenting who updated a document when and with what information is known as which one of the following?

1. Progressive elaboration
2. Validation
3. Documentation
4. Version control

94. Wigitcom’s customer has asked for a reporting engine to be added to their software, which was not originally part of the project scope. Which common project changes does this represent? (Choose two.)

1. Scoping change
2. Funding change
3. Quality change
4. Timeline change

95. Alice is a project manager for a collocated team, and she just received an update from the customer of an urgent nature. What type of communication method should Alice use to get this information out to the team?

1. Email
2. Impromptu meeting
3. Closure meeting
4. Scheduled meeting

96. A project team had identified a potential event on a project and now needs to take action. What is the appropriate method to deal with this event?

1. Submit a change request.
2. Add it to the issue log.
3. Ignore the new event.
4. Look to the risk response plan.

97. Jane is the CEO of a company, and there is an update of a security breach at a customer site. She needs to be notified immediately. What is the best method to notify her of the problem?

1. Social media
2. Face-to-face conversation
3. Fax
4. Text message

98. A project manager for a distributed project team has been gathering a batch of routine organizational messages, project updates, and status reports. What would be the best communication method with which to share this information?

1. Videoconference
2. Impromptu meeting
3. Email
4. Scheduled meeting

99. When considering a change, who should analyze the schedule, budget, and resource allocations to determine what impacts will occur due to the change?

1. Project manager
2. Subject matter expert
3. Project sponsor
4. Change control board

100. A project to restore a 75-year-old building and give it historical status is in need of funding and support. The building is located in an area that is nationally known for being a retirement community. What would be the best way to get project information to the community?

1. Distribution of printed media
2. Text message
3. Instant messaging
4. Email

101. What is the entity that reviews change requests, evaluates impacts, and ultimately approves, denies, or defers the request?

1. CAB
2. CCB
3. NDA
4. MOU

102. Wallace is the project manager on a team that just crossed a major project milestone. He takes the team to have pizza and a drink on Friday afternoon. This is an example of which one of the following?

1. Confidentiality constraints
2. Types of communication
3. Relationship building
4. Intraorganizational differences

103. A project team based in Europe needs to conduct a job interview with a candidate in India. What is the best communication method to conduct the interview?

1. Virtual meeting
2. In-person meeting
3. Email
4. Social media

104. When considering a basic communication model, what are the basic elements that are needed? (Choose three.)

1. Receiver
2. Transmission
3. Inbox
4. Nonverbal communication
5. Sender
6. Message
7. Decoder

105. The architectural design team has completed the blueprints for a new building and communicates this to the project manager. What type of communication trigger is this?

1. Task completion
2. Task initiation
3. Incident response
4. Resource changes

106. Who is the target audience and what is the rationale behind conducting a gate review?​​

1. Project manager, to ensure resource availability
2. Project sponsor, to see if they picked a good project
3. Project team, to find out what they are doing wrong
4. Project governance, to ensure accountability and objective alignment

107. Functional testing of a fire alarm system has been underway in a new building. The test completed successfully, and the project manager informs all of the occupants and workers in the building of the progress. What is the trigger for this communication?

1. Milestone
2. Task completion
3. Schedule changes
4. Project planning

108. A project to build a wing on a new building has been delayed due to an unseasonably snowy winter. The project manager tells the sponsor, steering committee, and project team. What was the trigger for this communication?

1. Task initiation
2. Milestones
3. Schedule change
4. Task completion

109. DewDrops’s project manager has assembled the project team together to review the proposed project schedule and receive feedback on the feasibility of the schedule. What was the trigger for this communication?

1. Risk register updates
2. Project change
3. Project planning
4. Schedule changes

110. A government transportation agency has a group within their organization that examines, validates, and makes recommendations regarding projects and their success in meeting their objectives. What type of communication trigger does this represent?

1. Change request
2. Audit
3. Risk response
4. Business continuity response

111. The convoy carrying materials and equipment to a construction project site has been caught in a major traffic jam due to an accident. This will delay work on the project site for a couple of hours. The project manager sends a text message to the work foreman about the situation. What influenced the use of this communication method?

1. Tailoring the method based on the content of the message
2. Interorganizational differences
3. Personal preferences
4. Confidentiality constraints

112. The IT department normally works the core hours designated by the organization but responds to calls 24×7. The procurement team is all working a flex schedule of four 10-hour shifts. making the scheduling of meetings on Friday problematic. This is an example of which one of the following?

1. Intraorganizational differences
2. Personal preferences
3. Criticality factors
4. Interorganizational differences

113. Andrew is a project coordinator on a project, and he receives instruction from the company’s CEO that she only wants to receive communication on a weekly basis with summary data included. Andrew is addressing the CEO’s

1. Intraorganizational differences.
2. Interorganizational differences.
3. Criticality factors.
4. Personal preferences.

114. The customer site for a project is located in a rural part of a region, whereas the project headquarters is located in a metropolitan hub. What would be the biggest impediment to face-to-face communication?

1. Technological factors
2. Times zones
3. Geographical factors
4. Intraorganizational differences

115. New, complex instructions need to be communicated to a project team. What is the best communication method with which to distribute this information?

1. Distribution of printed media
2. Email
3. Text message
4. Social media

116. DewDrops has wrapped up project work, and they are looking to hand off the project to the customer and revisit how the project went for everyone. What is the appropriate communication method with which to conduct these activities?

1. Kickoff meeting
2. Virtual meeting
3. Email
4. Closure meeting

117. To help celebrate the completion of a major project milestone, the project sponsor wants to hold a barbeque on Friday afternoon to celebrate. What is the best communication method to share this information with the team?

1. Email
2. Impromptu meeting
3. Scheduled meeting
4. Fax

118. What type of communication method would make sense for routine status meetings on a project where the team is spread out over different cities on the same continent?

1. In-person meetings
2. Virtual meetings
3. Closure meetings
4. Kickoff meetings

119. During a project to replace a telephone switch, the project team discovers that one piece of equipment is faulty and a new router will need to be configured. The project manager prepares an email to the organization saying the outage will be extended by an hour to deal with the faulty equipment. What was the trigger for this communication?

1. Task initiation
2. Task completion
3. Project change
4. Schedule change

120. A key stakeholder has considered a project and discovered a new risk that was not previously identified. The project manager shares this information with the appropriate stakeholders, including the project team. What was the trigger for this communication?

1. Project change
2. Risk register update
3. Milestone
4. Task completion

121. When a project manager is working on the creation of artifacts like the scope, budget, and schedule of a project, what type of communication trigger does this represent?

1. Audit
2. Project planning
3. Project change
4. Milestones

122. A systematic and independent examination of project procedures, documentation, spending, statutory compliance, and reporting is known as which one of the following?

1. Project change
2. SCRUM retrospective
3. Gate review
4. Audit

123. Wigitcom is working on a revolutionary new technology that will potentially alter the entire industry. At an industry conference, a project team member is asked what the team is working on. The employee doesn’t share any project details. What is most likely the cause of the employee refusing to share information?

1. Criticality factors
2. Cultural differences
3. Confidentiality constraints
4. Intraorganizational differences

124. The project team in the field is called in to give a status report that everything is going as planned and that work is going smoothly. Why would the project manager not send a communication to all stakeholders on this update?

1. Criticality factors
2. Intraorganizational differences
3. Technological factors
4. Personal preferences

125. SmartDrill is an environmentally conscientious energy company operating in a barren, rural part of a country. Mobile phone coverage is poor in this region, and the project team needs to drive for an hour to reach a location where reliable mobile phone coverage and Internet access is available. What factors influence communication with the project team? (Choose two.)

1. Technological factors
2. Intraorganizational differences
3. Geographical factors
4. Criticality factors

126. Which of the following factors will present challenges to using an offshore team on a project? (Choose three.)

1. Level of report detail
2. Language barriers
3. Time zones
4. Technological factors
5. Criticality factors
6. Cultural differences

127. DewDrops’s customer has completed their legal review, and they are returning signed copies of an executed contract. While they have sent the originals in the mail, DewDrops asks them to transmit a copy soon so that contract routing can begin. What is the best communication method to comply with this request?

1. Fax
2. Instant messaging
3. Social media
4. Distribution of printed materials

128. Allen is a project manager, and he has discovered that two different teams are proceeding in different directions on a work package. What is the appropriate method of communication to get everyone back on track?

1. Email
2. Scheduled meeting
3. Videoconference
4. Impromptu meeting

129. Which of the following is true regarding a kickoff meeting?

1. It is the first time that the project team is introduced to each other.
2. It happens in the Initiation phase.
3. It occurs when project planning is complete.
4. All of the above
5. A and C

130. The project team is assembled and ready to begin work on replacing a telephone switch for an organization. The project manager sends an email to the entire organization to let them know of a three-hour outage. What was the trigger for this communication?

1. Task completion
2. Task initiation
3. Schedule change
4. Milestone

131. Beau is a project manager who schedules a meeting with subject matter experts to work on activity identification and duration estimation. What triggered this communication?

1. Milestones
2. Audit
3. SCRUM retrospective
4. Project planning

132. The project team drilling for water in a remote area has had a series of complicated circumstances, causing slow progress on the well. The project manager chooses to write a lengthy email explaining the reasons and the response for the project team. What factors influenced why the project manager chose this method? ​

1. Criticality factors
2. Tailoring the method based on the content of the message
3. Personal preferences
4. Rapport building

133. Molly is a key stakeholder on a project. She wants a weekly summary every Friday on the project’s progress. An urgent issue comes up on Tuesday that could significantly delay the entire project unless a decision is made quickly. What two factors are in conflict with each other in this scenario?

1. Intraorganizational differences
2. Criticality factors
3. Tailoring the method based on the content of the message
4. Personal preferences

134. DewDrops has established an offshore project team in another English-speaking country. Several stakeholders are irritated because of the difficulty in understanding the offshore team due to their accents. This is an example of what kind of communication factor?

1. Cultural differences
2. Language barriers
3. Interorganizational differences
4. Personal preferences

135. Heather is an audience member at a board meeting scheduled to give details on a project. To help answer questions quickly, she has asked several project team members to stand by to provide information that she doesn’t know. What form of communication would they use to share information?

1. Face-to-face meetings
2. Fax
3. Email
4. Instant messaging

136. Even if a project team is located within the same city, but in different parts of the city, what would be the appropriate communication method to conduct an impromptu meeting?

1. Voice conferencing
2. Instant messaging
3. Daily stand-up meetings
4. Face-to-face meeting

137. A construction project just passed all of the electrical inspections for their permits, and the team can now begin to drywall. The project manager shares this information with the work team. What was the trigger for this communication?

1. Task completion
2. Milestone
3. Risk register update
4. Gate reviews

138. Who would be the target audience of a project audit?

1. Auditors
2. Steering committee
3. Key stakeholders
4. Project team members
5. All of the above
6. B, C, and D

139. A government agency in charge of a construction project has completed emergency project work three days early. What is the best method to communicate this success to the general public?

1. Fax
2. Impromptu media
3. Distribution of printed media
4. Social media

140. DewDrops is working on building the project team, and it is attempting to conduct interviews with company employees located in a different city. They attempted to conduct video interviews, but they could not maintain a connection between the two locations. They decide to hold the interviews over the phone instead. What factors influenced this change in direction?

1. Rapport building
2. Intraorganizational differences
3. Technological factors
4. Language barriers

141. The headquarters for a project is located in California, whereas the customer site is in Florida. What will be the biggest factor affecting the scheduling of meetings, especially impromptu meetings?

1. Cultural differences
2. Language barriers
3. Technological factors
4. Time zones

142. With a major storm approaching, a construction project still has work teams out in the field. The weather service has indicated that everyone should take precautions immediately. What is the best communication method to let the teams in the field know? (Choose two.)

1. Impromptu meeting
2. Text messaging
3. Scheduled meeting
4. Phone call

143. Interpersonal conflicts are starting to develop on a project. What is the best communication method to use when confronting the problem?

1. Instant messaging
2. Video conferencing
3. Face-to-face meetings
4. Email

144. The project sponsor has called the project manager into his office. He lets her know that some additional funding has been secured to allow more resources to be hired onto the project. What was the trigger for this communication?

1. Project change
2. Risk register updates
3. Milestones
4. Schedule changes

145. At the completion of a project to implement enterprise software at an organization, the software manufacturer asks the project team to run certain programs that will inspect the number of licenses in use. This is an example of which one of the following?

1. Project change
2. Audit
3. Gate review
4. SCRUM retrospective

146. Cynthia, a member of an executive team, has a visual impairment and requires special software to help enlarge the font on her screen, or to read the screen to her. This is an example of what type of factor influencing communication?

1. Interorganizational differences
2. Technological factors
3. Criticality factors
4. Personal preferences

147. DewDrops is a struggling global startup with a project team located on three different continents. The customer of the project just radically altered one of the triple constraints. What is the best communication method to share this information with the project team?

1. Impromptu meetings
2. Virtual meeting
3. Email
4. Instant messaging

148. Michael has assembled the project team to determine what new requirements approved by the CCB can be incorporated into the plan. What was the trigger for this meeting?

1. Schedule change
2. Project planning
3. Task initiation
4. Project change

149. One project team member has been placed on a performance improvement plan while assigned to a project. The rest of the project team is upset because they do not see management correcting any of this team member’s behaviors. What is causing this misunderstanding?

1. Cultural difference
2. Confidentiality constraints
3. Rapport building
4. Criticality factors

150. Local city government is beginning a project to add more parks to the available open areas, and they are going to hold a series of meetings to begin public comment hearings. What is the best method to communicate with the general public of these meetings? (Choose two.)

1. Social media
2. Phone calls
3. Distribution of printed materials
4. Impromptu meetings

151. After cost overruns begin to occur on a project to build a new hospital, a firm is brought in to examine the original budget, expenditures, and the contracts on the project. This is known as which one of the following?

1. An audit
2. A gate review
3. A SCRUM retrospective
4. A project change

152. The project sponsor is out on a two-week vacation and has designated someone to act in her place while she is gone. During the vacation, the budget for the project is suspended by the board of directors with a request to cancel the project. What factors would influence whether the project manager interrupts the sponsor’s vacation?

1. Tailoring the method based on the content of the message
2. Intraorganizational differences
3. Personal preferences
4. Criticality factors

153. Local city government has a project to repave a street that residents must use to park their vehicles. Residents will be required to park their vehicles in a new locale for one week. What is the best communication method the project should use?

1. Email
2. Instant messaging
3. Distribution of printed material
4. Face-to-face meetings

154. After a productive week, a project team in the field has lots of detailed updates to share with the project manager back at headquarters. The work lead spends an hour writing up all of the accomplishments, problems, and next steps for the field team. What factors are influencing this communication?

1. Tailoring the method based on the content of the message
2. Intraorganizational differences
3. Personal preferences
4. Criticality factors

155. Members of a project team are dealing with the implementation of a new time reporting system and changed requirements from HR. Which of the following is the type of organizational change causing disruption on the team’s project?

1. Business merger
2. Business acquisition
3. Business process change
4. Relocation

156. A country has just increased the tax burden on certain corporations operating within their borders. What type of organizational change might this bring about? (Choose two.)

1. Internal reorganization
2. Relocation
3. Outsourcing
4. Business merger

157. Wigitcom has an underperforming business unit that the company is losing interest in funding. What kind of organizational change should Wigitcom consider?

1. Internal reorganization
2. Relocation
3. Outsourcing
4. Business split

158. A company is struggling with inconsistent results in budgeting and finance using a model where each department has a budget manager. What type of organizational change could help this problem?

1. Outsourcing
2. Relocation
3. Business process change
4. Business split

159. In light of new tax incentives, a tech company incorporates in a different state and moves their headquarters. What type of organizational change does this represent?

1. Demerger
2. Relocation
3. Internal reorganization
4. Outsourcing

160. DewDrops is struggling with hiring in the different technical specialties (IT, engineering, marketing, and finance) with a centralized HR department. They move the responsibilities for hiring to the individual departments and give them each a staff member to assist with the process. This type of organizational change is known as which one of the following?

1. Internal reorganization
2. Business split
3. Business process change
4. Outsourcing

161. When a company decides to spin off, or sell off, one of its business units, what type of organizational change has occurred?

1. Business acquisition
2. Business merger
3. Business split
4. Internal reorganization

162. Wigit Construction’s customer is concerned about children’s safety in a new stairwell and asks the project team to add improved handrails. What type of project change does this represent?

1. Quality
2. Requirements
3. Funding
4. Timeline

163. Devdan received a file from the project manager to review. When he is finished, he saves the document with his initials at the end of the filename and emails it back to the project manager. Adding his initials at the end is a form of which one of the following?

1. Change requests
2. Risk response plan
3. Progressive elaboration
4. Version control

164. Richard is a constant morale problem, and he is under performing on a project. The project manager dismisses him from the project and seeks a replacement. This should trigger what kind of communication?

1. Resource change
2. Risk register updates
3. Milestones
4. Task completion

165. An earthquake suddenly strikes a city where a company’s headquarters is located. The project team refers to documentation to determine where they should report in the event of disaster. This is an example of which one of the following?

1. Incident response
2. Gate review
3. Business continuity response
4. Resource changes

166. The project team receives an email that the owner of a functional area on an enterprise resource planning (ERP) project will be gone for several months on maternity leave. One of her leads, who is also assigned to the project, will serve as the acting functional area owner while she is out. What triggered this communication?

1. Audit
2. Business continuity response
3. Stakeholder changes
4. Resource changes

167. A nonprofit is attempting to get residents in a neighborhood to come out to help clean parks in the area. They go house to house placing flyers on the doors. What communication method is being used?

1. Social media
2. Email
3. Distribution of printed media
4. Fax

168. Struggling to compete in the competitive construction market, Wigit Construction agrees to be sold to a larger corporation. What type of organizational change occurred for the larger corporation?

1. Business merger
2. Business acquisition
3. Business process change
4. Relocation

169. A startup company in the high-tech industry is in need of custodial services for its new building. Which type of organizational change should the startup company consider?

1. Internal reorganization
2. Relocation
3. Outsourcing
4. Business split

170. Wigit Construction is starting to build a growing market in the southern part of the country, whereas sales have dropped dramatically in their current location. What type of organizational change would help this situation?

1. Internal reorganization
2. Relocation
3. Outsourcing
4. Business split

171. After an accident at a worksite, Wigit Construction adds new procedures and checklists to end-of-day inspections. This is an example of what type of organizational change?

1. Risk register changes
2. Internal reorganization
3. Business process change
4. SCRUM introspective

172. DewDrops presents their plan to the CEO where they can decrease defects by 25 percent. The CEO wants to see if they can decrease defects by 75 percent and asks the project team to reanalyze the project. What project variable is the CEO asking them to change?

1. Quality
2. Funding
3. Scope
4. Risk

173. The documentation strategy for a project calls for each change to be reflected in a log at the beginning of each document. This is known as which one of the following?

1. Change request logs
2. SCRUM retrospective
3. Version control
4. Risk register

174. An anticipated event of water damage in a construction project is confirmed. The project manager notifies appropriate stakeholders that they will need to bring in a team to perform mold mitigation. What type of communication trigger initiated this communication?

1. Risk register updates
2. Business continuity response
3. Schedule change
4. Resource change

175. Wigit Construction experienced a flood at the project site that caused several palettes of cement to go bad and is causing water damage to the new building. The project team is instructed to repair the damage and then resupply the project site. This type of communication trigger is known as which one of the following?

1. Risk register updates
2. Incident response
3. Milestones
4. Project change

176. A catastrophic blizzard has descended on a city, knocking out power in some areas and snowing people in for days. Dewdrops contacts its staff to let them know of a shift to operate on a skeleton crew and suspend project work until it is safe to return to work. What triggered this communication?

1. Incident response
2. Business continuity response
3. Gate reviews
4. Resource changes

177. The development of an architectural design took twice the amount of time that was projected. What type of project change would this represent?

1. Scoping change
2. Timeline change
3. Quality change
4. Funding change

178. Members of a project team are dealing with new processes and leadership changes, which resulted from their company joining forces with another company. What type of organizational change disrupted this project?

1. Business merger
2. Business acquisition
3. Business process change
4. Relocation

179. A government agency just received grant funding to grow its services for a temporary period of time. What is the correct organizational change this agency should consider?

1. Internal reorganization
2. Relocation
3. Outsourcing
4. Business split

180. Company A and Company B come together to do business as a new company, the originally named Company AB. What type of organizational change is this?

1. Business merger
2. Business acquisition
3. Business process change
4. Relocation

181. Wigit Construction wants to get out of building commercial properties and focus on residential ones. They sell the commercial part of their practice including staff, equipment, and materials to another company. What type of organizational change has happened?

1. Business acquisition
2. Demerger
3. Business process change
4. Internal organization

182. DewDrops is adding project staff to complete a project within the required timeline. What type of common project change does this represent?

1. Timeline change
2. Risk event
3. Scope change
4. Resource change

183. As a hurricane approaches a coastal city, a company sends instructions to the project team to return to their functional departments so that crews can work around the clock on restoring service and cleaning up. This is an example of which one of the following?

1. Business continuity response
2. Stakeholder changes
3. Task completion
4. Risk register updates

184. A retail company is starting to experience longer lines and an increase in customer complaints. The company responds by eliminating the need to sign credit card receipts for transactions under $50. What type of organizational change does this represent?

1. Business process change
2. Internal reorganization
3. Business demerger/split
4. Outsourcing

185. Members of a project team were recently transferred to a company office in a different state, and they can no longer work on the project. What type of organizational change disrupted this project?

1. Internal reorganization
2. Business split
3. Outsourcing
4. Relocation

186. A company is struggling with inconsistent results in budgeting and finance using a decentralized model. What type of organizational change could help this problem?

1. Internal reorganization
2. Relocation
3. Outsourcing
4. Business split

187. Wigit Construction wants to add residential, seaside building to their portfolio. To help gain expertise, they purchase a small business with experienced foremen. What type of organizational change is this?

1. Outsourcing
2. Business merger
3. Internal reorganization
4. Business acquisition

188. A government agency decides to consolidate the purchasing function into a single department for greater reporting and cost controls. What type of organizational change is this?

1. Demerger
2. Business acquisition
3. Business process change
4. Internal reorganization

189. The implementation of a new timekeeping system will affect every employee in a company, and they will have to log into a computer each pay period to get paid. What kind of organizational change does this represent?

1. Outsourcing
2. Risk response
3. Internal reorganization
4. Business process change

190. DewDrops has fallen on tough times, and they are looking to cut project costs to help make ends meet. They decide to outsource certain functions and cut back on the number of hours employees are working. What type of communication should this trigger? (Choose two.)

1. Risk register updates
2. Project change
3. Incident response
4. Resource change

191. In a stunning turn of events, the sponsor of a project was just selected to lead a new European branch of a company. Her replacement will take over as the sponsor of the project, and the project manager sent a memorandum to all stakeholders on the project about this change. Which communication trigger prompted the memorandum to be sent?

1. Schedule changes
2. Gate reviews
3. Stakeholder changes
4. Resource changes

192. A company has discovered losses due to embezzlement in the Accounting department. An audit is conducted, and a separation of duties is mandated for certain types of transactions. What type of organizational change does this represent?

1. Relocation
2. Risk response
3. Outsourcing
4. Business process change

193. An international firm has approached DewDrops to see if they are interested in uniting their strengths to compete on a global scale. What kind of organizational change would make sense for DewDrops?

1. Outsourcing
2. Business process change
3. Merger
4. Relocation

194. A government agency has a key department located in two different parts of the same city, affecting production, morale, and organizational identity. What type of organizational change would help this situation?

1. Internal reorganization
2. Merger
3. Business process change
4. Relocation

195. The steering committee sent an announcement to the project team letting them know that only changes to time, money, and scope will require executive review from now on. All other approvals can now be granted by the project manager. What has type of organizational change was made?

1. Project plan
2. Business process
3. Risk register
4. CCB

196. A construction company assigned to a project accidentally cuts the fiber-optic cables to the project site, disrupting communication. The team requests technicians to help repair the damage. What is the trigger for this communication?

1. Business continuity response
2. Task initiation
3. Risk register updates
4. Incident response

197. The wife of ace programmer Gary Ventura just had a baby and Gary is going to take a month off to be with his family. The company brings in a consulting resource of the same caliber as Gary to complete his assignments. What type of communication should this trigger?

1. Project change
2. Resource change
3. Schedule change
4. Risk register updates

198. DewDrops is impressed by a current business trend, and it decides to eliminate a layer of management in favor of more team members who produce. Select the type of organizational change this represents.

1. Internal reorganization
2. Relocation
3. Outsourcing
4. Business split

199. A country’s tax code just regulated more stringent reporting for the banking industry. What kind of organizational change would that cause for a company within that business sector?

1. Internal reorganization
2. Merger
3. Business process change
4. Business split

200. A business is spending too much time trying to hire new staff for the different technical divisions. This has resulted in project teams not completing their project assignments, so the business hires a company to handle interviews, vetting, and hiring of new staff. This type of organizational change is known as which one of the following?

1. Internal reorganization
2. Outsourcing
3. Business acquisition
4. Staff turnover

201. The original project plan for the construction of a building called the facility to be 95 percent defect free by the end of the project. The customer wants few hassles after taking ownership of the building, and this changes to 98 percent defect free. What type of project change does this represent?

1. Scope
2. Risk
3. Timeline
4. Quality

202. A government agency lives by their interoffice mail system to route paper copies for signature all across the organization. A new software program will allow for electronic routing and signature capabilities. What kind of organizational change would implementing this functionality represent?

1. Business process change
2. Internal reorganization
3. Business merger
4. Business acquisition

203. The construction of a new data network originally asked for the network to be available 99.999 percent of time. Upon reflection, it was deemed that the new facility only needed 99.9 percent availability, dramatically decreasing the costs. What type of common project change was this?

1. Timeline change
2. Quality change
3. Risk event
4. Resource change

204. DewDrops has liquid assets as an organization but doesn’t have adequate business expertise in a key market area. What type of organizational change should they consider?

1. Internal reorganization
2. Acquisition
3. Business process change
4. Relocation

205. The project manager just completed a meeting with the steering committee and announces to the team that the project can move forward. Which of the following initiated the communication?

1. Gate reviews
2. Resource changes
3. Business continuity response
4. Milestones