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Book Description

Government employees face enormous challenges today, including being stigmatized as underworked and overpaid. At the same time, they’re being asked to solve some of our toughest problems including unemployment, security, poverty, and education In Engaging Government Employees, Bob Lavigna gives managers the tools they need to leverage the talents of government’s most important resource: its people. He shows them how to measure, nurture, and sustain the kind of authentic employee engagement that drives results. With over three decades of experience in public sector HR, he knows how to get team members passionate about the agency’s mission, and committed to its success. Readers will learn: • Why a highly engaged staff is 20 percent more productive • How to get employees to deliver “discretionary effort” • How to assess the level of engagement • Why free pizza and Coke every Friday is not a viable strategy • And more Drawing on a wealth of empirical evidence, Engaging Government Employees rejects the typical, one-size-fits-all approach to motivation and shows how America’s largest employer can apply the science of engagement to dramatically improve performance.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Dedication
  5. Contents
  6. 1 The Power of Employee Engagement and What This Book Is About
  7. 2 So What Is Employee Engagement, Exactly?
  8. 3 Why Engagement Matters: The Business Case for Improving Engagement
  9. 4 The Special Case of Public Service and How This Affects Engagement and Efforts to Improve It
  10. 5 How Managers Can Respond to the Differences Between the Public and Private Sectors and Improve Engagement
  11. 6 Measuring Employee Engagement
  12. 7 A Process Model for Measuring and Improving Employee Engagement
  13. 8 Steps 1 and 2: Planning and Conducting the Employee-Engagement Survey
  14. 9 Step 3: Reporting and Analyzing Survey Results: So What Do All These Numbers Mean?
  15. 10 Step 4: Taking Action to Improve Employee Engagement
  16. 11 Step 5: Sustaining Higher Levels of Engagement
  17. 12 What Public-Sector Organizations Have Actually Done to Improve Engagement
  18. 13 The Role of Human Resources
  19. 14 Getting Started on the Journey to Improved Employee Engagement
  20. Appendix 1 Action Plan Evaluation Worksheet
  21. Appendix 2 Sample Communication Plan
  22. Notes
  23. Index