Copyright © 2022 by Janelle Estes and Andy MacMillan. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
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Library of Congress Cataloging‐in‐Publication Data
Names: Estes, Janelle, author. | MacMillan, Andy (Andy P.), author.
Title: User tested : how the world’s top companies use human insight to create great experiences / Janelle Estes and Andy MacMillan.
Description: Hoboken, New Jersey : Wiley, [2022] | Includes index.
Identifiers: LCCN 2021045160 (print) | LCCN 2021045161 (ebook) | ISBN 9781119844631 (hardback) | ISBN 9781119844730 (adobe pdf) | ISBN 9781119844723 (epub)
Subjects: LCSH: Customer relations.
Classification: LCC HF5415.5 .E77 2022 (print) | LCC HF5415.5 (ebook) | DDC 658.8/12—dc23
LC record available at https://lccn.loc.gov/2021045160
LC ebook record available at https://lccn.loc.gov/2021045161
Cover Design: Wiley
Cover Images: © Rubber Stamp Text: © Tetiana Lazunova/Getty Images, Check Mark: © Giorgio Morara/Shutterstock