DEDICATION

TO THOSE UNSUNG HEROES who keep societies working everywhere—the managers of modern organizations. While television shows like ER, LA Law, and NYPD Blue glorify doctors, lawyers, police, and other more popular professions, millions of men and women bear the responsibility of managing today’s interlocking maze of business corporations, government agencies, schools, hospitals, TV stations, newspapers, armies, and other institutions that make up the social order. I hope this book can help guide these stewards of our daily lives as their demanding jobs spiral to new heights of complexity.