A
A Strategy for Winning, ref-1
AARP (American Association of Retired Persons), ref-1
accents, non-native speakers, ref-1
cross-cultural assertiveness, ref-1
cultural norms, ref-1
maintaining accents, ref-1
speaking lessons, ref-1
tips, ref-1
achievements
self-confidence, ref-1
supervisor recognition, ref-1
advancement opportunities at work, ref-1
advocacy groups,
consumer situations, ref-1
local government, ref-1
age
elderly, ref-1
young adults
guidelines, ref-1
practicing, ref-1
tips, ref-1
workplace situations, ref-1
agencies
government,
calling, ref-1
chain of command, ref-1, ref-2
phrases, ref-1
response time, ref-1
voice mail, ref-1
appropriate situations, ref-1
frequent encounters, ref-1
gross offenses, ref-1
infrequent encounters
minor offenses, ref-1
major offenses, ref-1, ref-2, ref-3
minor offenses, ref-1
occasional encounters ref-1
one-time offenses, major offenses, ref-1
passive/aggressive behavioral approach, ref-1
regular encounters, ref-1
repeat offenses, ref-1
unlikely encounters, ref-1
vs. assertiveness, ref-1
women, ref-1
alternatives to assertiveness authority figures, seeking out, ref-1
boycotts, ref-1
donations, ref-1
encouraging others, ref-1
letters to the editor, ref-1
phrases, ref-1
volunteering, ref-1
voting, ref-1
American Arbitration Association, ref-1
American Association of Retired Persons (AARP), ref-1
American Society for Training and Development (ASTD),
address, ref-1
mailing lists, ref-1
philosophy, ref-1
resources/benefits, ref-1
American Society of Travel Agents, Inc., ref-1
apartments/houses,
complaint letters, ref-1
leases, negotiating, ref-1
rent checks, holding, ref-1
appearance
height, ref-1
weight, ref-1
appropriate situations
considerations, ref-1
decision-making, ref-1
determining, ref-1
guidelines, minor ref-1
see also aggressiveness
arguments, family, ref-1
articulation, ref-1
ASTD, see American Society for Training and Development
attitude
building self-confidence, ref-1, ref-2
payment collection, ref-1
relationships with in-laws, ref-1
uncertainties, ref-1
workplace, ref-1
attractiveness, assertiveness level, ref-1
authority figures, ref-1
automobiles, ref-1
buying, ref-1
repairing, ref-1
B
behaviors
passive/aggressive behavioral approach, ref-1
physical assertiveness, ref-1
benefits of assertiveness, ref-1, ref-2
Better Business Bureau (BBB), ref-1
biases, gender, ref-1
blaming, ref-1
body language, ref-1
children, communicating with, ref-1
customer service, ref-1
physical assertiveness
exercises, ref-1
eye contact, ref-1
facial expressions, ref-1
posture, ref-1
tips, ref-1
speaking, ref-1
spouses, communicating with, ref-1
books, ref-1
bosses, see Supervisors
bossiness vs. assertiveness, ref-1
boycotts, ref-1
breathing
clavicular-shoulder, ref-1
diaphragmatic breathing, ref-1
lung capacity, increasing, ref-1
physical assertiveness, ref-1
vocal self-confidence, ref-1
bureaucrats, dealing with, ref-1
calling, ref-1
chain of command, ref-1, ref-2
follow-up action, ref-1
future contacts, ref-1
guidelines, ref-1
letters, sending, ref-1, ref-2
packages, mailing, ref-1
thank you notes, ref-1
response time, ref-1
tips, ref-1
voice mail, ref-1
see also government
businesses, ref-1
challenges, current, ref-1
collecting payments
collection agencies, ref-1, ref-2
customers, types, ref-1
e-mail, ref-1
faxes, ref-1
legal aspects, ref-1
letters, ref-1
libelous statements, ref-1
phone calls, ref-1
relationships with customers, ref-1
repayment plans, ref-1
software, ref-1
time, ref-1
tips, ref-1
competitive strategies, ref-1
societal changes, ref-1
technology, ref-1
see also consumer situations
buying cars, ref-1
C
Call for Action, ref-1
government agencies, ref-1, ref-2
chain of command, ref-1, ref-2
phrases, ref-1
response time, ref-1
tips, ref-1
voice mail, ref-1
holding, ref-1
payment collection, ref-1, ref-2
shopping by phone, ref-1
career coaching, ref-1
cars
buying, ref-1
repairing, ref-1
chain of command, government agencies, ref-1, ref-2
challenges
businesses, ref-1
non-native speakers, ref-1
characteristics of assertiveness, ref-1, ref-2
children
birth order, ref-1
bossiness vs. assertiveness, teaching differences, ref-1
communicating with, ref-1
guidelines, ref-1
phrases, ref-1
rewarding children, ref-1
techniques, ref-1
guidelines, ref-1
helping, appropriate situations, ref-1
parents/children, ref-1
criticisms, ref-1
guidelines, ref-1
practicing, ref-1
tips, ref-1
young adults, ref-1
see also family
city government
Directory of City Policy Officials, ref-1
National Directory of Addresses, ref-1
see also government
clavicular-shoulder breathing, ref-1
clients, see customers
co-workers, ref-1
criticisms, ref-1
getting to know, ref-1
groups
becoming part of, ref-1
strategies, ref-1
listening, ref-1
networking, ref-1
non-assertiveness, ref-1
phrases, ref-1
rhetorical questions, ref-1
tension between, ref-1
coaching, ref-1
collecting payments, ref-1
collection agencies, ref-1, ref-2
collection letters
guidelines, ref-1
libelous statements, ref-1
samples, ref-1
customers
relationships with businesses, ref-1
types, ref-1
e-mail, ref-1
faxes, ref-1
legal aspects, ref-1
libelous statements, ref-1
repayment schedules, ref-1
software, ref-1
time, ref-1
tips, ref-1
Communication and the Sexes, ref-1
communication techniques, see specific topics
competition, business strategies, ref-1
complaints, ref-1
letters
apartment/house problems, ref-1
guidelines, ref-1
purchases, ref-1
Call for Action, ref-1
company headquarters, finding, ref-1
tips, ref-1
Complete Idiot’s Guide to Managing Stress, The, ref-1
confidence, see self-confidence
confrontations with neighbors
appropriate time, ref-1
as a neighborhood, ref-1
legal aspects, ref-1
mediation services, ref-1
record-keeping, ref-1
consumer situations
cars
buying, ref-1
repairing, ref-1
Call for Action, ref-1
complaint letters, ref-1
tips, ref-1
door-to-door salespeople, ref-1
leases, negotiating, ref-1
organizations
advocacy groups, ref-1
American Association of Retired Persons (AARP), ref-1
Better Business Bureau (BBB), ref-1
Call for Action, ref-1
Consumer Information Center, ref-1
Consumers Union of U.S., The, ref-1
Direct Marketing Association (DMA), ref-1, ref-2
phone calls, holding, ref-1
purchases, ref-1
rent checks, holding, ref-1
telemarketing, ref-1
waiting in line, ref-1
see also customers
Consumers Union of U.S., The, ref-1
contracts, employment, ref-1
court action
neighborhood disputes, ref-1
traffic tickets, ref-1
criticisms
co-workers, ref-1
responding, ref-1
customers, ref-1
addressing, ref-1
parents, ref-1
public meetings, ref-1
self-confidence, ref-1
cross-cultural assertiveness, ref-1
customers, ref-1
as kings, ref-1
body language, ref-1
characteristics/types, ref-1
compensating, ref-1
criticisms, ref-1
addressing, ref-1
debts, paying
collection agencies, ref-1, ref-2
collection letters, ref-1
customer types, ref-1
e-mail, ref-1
faxes, ref-1
legal aspects, ref-1
libelous statements, ref-1
relationship with business, ref-1
repaying, ref-1
empathy toward, ref-1
hostility, addressing, ref-1, ref-2
perceptions of, ref-1
personal names, ref-1
phrases, ref-1
relationships with
considerations, ref-1
sincere interest in, ref-1
waiting in line, ref-1
D
dating
women
limits, setting, ref-1
misconceptions about men, ref-1
phrases, ref-1
decision-making
assertiveness, ref-1
self-confidence, ref-1
workplace, ref-1
dedication to work, ref-1
desires/needs, determining,
energy allocation, ref-1
homelife, ref-1
workplace, ref-1
benefits/special packages, ref-1
online capabilities, ref-1
resources/support, ref-1
diaphragmatic breathing, ref-1
Different Words, Different Worlds, ref-1
dignity, elderly individuals, ref-1
Direct Marketing Association (DMA), ref-1, ref-2
directness, ref-1
Directors and Executives, ref-1
Directory of City Policy Officials, ref-1
disputes, neighborhood, ref-1
court action, ref-1
legal aspects, ref-1
mediation services, ref-1
record-keeping, ref-1
donations, ref-1
door-to-door salespeople, ref-1
Dun & Bradstreet Directory, ref-1
EEOC (Equal Employment Opportunity Commission), ref-1
groups, ref-1
payment collection, ref-1
elderly
dignity, maintaining, ref-1
phrases, ref-1
tips, ref-1
empathy toward customers, ref-1
employees
accomplishments, ref-1
attributes, ref-1
skills, ref-1
support system, ref-1
see also workplace situations
employment contracts, ref-1
empowering language, building self-confidence, ref-1
encouraging others, ref-1
energy allocation, priorities, ref-1
English as a Second Language (ESL), see non-native speakers
entertainment (historical milestones)
people, ref-1
enthusiasm, non-assertiveness, ref-1
Equal Employment Opportunity Commission (EEOC), ref-1
exercises, ref-1
equipment, ref-1
physical assertiveness, ref-1
eye contact,
physical assertiveness, ref-1
F
facial expressions, physical assertiveness, ref-1
arguments, ref-1
common situations, ref-1
desires/needs, ref-1
fathers-in-law
complaining/blaming, ref-1
declining requests, ref-1
nicknames, unwanted, ref-1
problems/situations, ref-1
profanity, ref-1
tips, ref-1
unsolicited information, ref-1
mothers-in-law
complaining/blaming, ref-1
nicknames, derogatory, ref-1
politely declining requests, ref-1
problems/situations, ref-1
profanity, ref-1
tips, ref-1
unsolicited information, ref-1
relatives, ref-1
spouses, communicating, ref-1
The Day America Told the Truth, ref-1, ref-2, ref-3
tips, ref-1
see also children
fathers-in-law, see family
faxes, payment collection, ref-1
fears, ref-1
federal government
advocacy groups, ref-1
agencies
calling, ref-1
chain of command, ref-1
Federal Executive Directory, ref-1
Federal Yellow Book, ref-1
phrases, ref-1
response time, ref-1
voice mail, ref-1
bureaucrats, dealing with
chain of command, ref-1, ref-2
follow-up action, ref-1
future contacts, ref-1
letters, sending, ref-1
packages, mailing, ref-1
phrases, ref-1
thank you notes, ref-1
time, ref-1
tips, ref-1
voice mail, ref-1
Directory of City Policy Officials, ref-1
guidelines, ref-1
letters, ref-1
Federal Executive Directory, ref-1
Federal Yellow Book, ref-1
follow-up action, government agencies, ref-1
G
gender
assertiveness, ref-1
biases, workplace, ref-1
sensitivity, ref-1
societal expectations, ref-1
see also men; women
gestures
communicating with children, ref-1
physical assertiveness, ref-1, ref-2
good news/bad news, approaching supervisors, ref-1
government
advocacy groups, ref-1
agencies
calling, ref-1
chain of command, ref-1, ref-2
city government, ref-1
Federal Executive Directory, ref-1
Federal Yellow Book, ref-1
follow-up action, ref-1
future contacts, ref-1
guidelines, ref-1
letters, sending, ref-1, ref-2
packages, mailing, ref-1
response time, ref-1
thank you notes, ref-1
tips, ref-1
voice mail, ref-1
groups, ref-1
H
harassment, sexual, ref-1
Equal Employment Opportunity Commission (EEOC), ref-1
motives, ref-1
phrases, ref-1
public situations, ref-1
recurring incidents, ref-1
superiors, ref-1
height, ref-1
self-confidence, ref-1
short people, ref-1
Hepburn, Katharine, ref-1
home life, ref-1
arguments, ref-1
common situations, ref-1
desires/needs, determining, ref-1
fathers-in-law, ref-1
mothers-in-law, ref-1
spouses, communicating, ref-1
The Day America Told the Truth, ref-1, ref-2, ref-3
tips, ref-1
honesty, supervisors/ subordinates, ref-1
houses/apartments
complaint letters, ref-1
leases, negotiating, ref-1
rent checks, holding, ref-1
How to Get the Job You Really Want and Get Employers to Call You, ref-1
How to Keep People From Pushing Your Buttons, ref-1
How to Make the World a Better Place, ref-1
How to Win Friends and Influence People, ref-1
humiliation, ref-1
I-J-K
in-laws, declining requests from, ref-1
insurance agents, ref-1
integrity, ref-1
International Society for Performance Improvement (ISPI), ref-1
Internet, conveying self-confidence, ref-1
interpersonal relationships, ref-1
benefits of assertiveness, ref-1, ref-2
desires/needs, ref-1
technology, effects of, ref-1
interviews, tips, ref-1
L
language, empowering, ref-1
leadership
communication, ref-1
encouraging, ref-1
helping, ref-1
honesty, ref-1
problems with subordinates, ref-1
see also supervisors
Learned Optimism, ref-1
leases, negotiating, ref-1
legal aspects
neighborhood disputes, ref-1
payment collection, ref-1
traffic tickets, ref-1
letters
collection letters
guidelines, ref-1
libelous statements, ref-1
sample, ref-1
software, ref-1
complaints
apartment/house problems, ref-1
government agencies, ref-1
mailing, ref-1
letters to the editor, ref-1
libelous statements, ref-1
listening to customers, ref-1, ref-2
local government
Directory of City Policy Officials, ref-1
National Directory of Addresses, ref-1
see also government
lung capacity, increasing, ref-1
M
Mail Order Action Line, ref-1
Mail Preference Service, ref-1
mailing
letters, ref-1
packages, ref-1
manipulation vs. assertiveness, ref-1, ref-2
marketing
telemarketers, ref-1
Marketing Your Consulting & Professional Services, ref-1
mechanics, ref-1
media influences, ref-1, ref-2
mediation services, neighborhood disputes, ref-1
meetings
public
attention-getting techniques, ref-1
guidelines, ref-1
tips, ref-1
work-related, ref-1
men, ref-1, ref-2, ref-3, ref-4
sexual harassment, ref-1, ref-2
women/men
assertiveness, ref-1
gender biases, ref-1
gender-based differences, ref-1, ref-2
sensitivity, ref-1
Talking from Nine to Five, ref-1
womens’ misconceptions, ref-1
morale, workplace situations, ref-1
mothers-in-law, communicating with
complaining/blaming, ref-1
declining requests, ref-1
nicknames, derogatory, ref-1
problems/situations, ref-1
profanity, ref-1
tips, ref-1
unsolicited information, ref-1
see also family
My American Journey (Gen. Colin Powell’s autobiography), ref-1
N
nagging, ref-1
National Association of Professional Insurance Agents, ref-1
National Directory of Addresses, ref-1
National Speakers Association (NSA)
address, ref-1
goals, ref-1
Professional Emphasis Groups (PEGs), ref-1
resources/benefits, ref-1
nature vs. nuture debate, ref-1
environment, ref-1
wealth, ref-1
needs/desires, determining
energy allocation, ref-1
home life, ref-1
workplace, ref-1
benefits/special packages, ref-1
online capabilities, ref-1
resources/support, ref-1
negative self-talk, ref-1
neighbors, ref-1
confronting
appropriate time, ref-1
as a neighborhood, ref-1
legal aspects, ref-1
mediation services, ref-1
record-keeping, ref-1
noise, ref-1
requests, polite, ref-1
trespassing, ref-1
networking, ref-1
nicknames, unwanted, ref-1
non-assertiveness
advancement, ref-1
co-workers, ref-1
dedication, ref-1
disadvantages, ref-1
enthusiasm, ref-1
raises, ref-1
asking for, ref-1
non-native speakers, ref-1
cross-cultural assertiveness, ref-1
cultural norms, ref-1
maintaining accents, ref-1
speaking lessons, ref-1
tips, ref-1
nonverbal communication, ref-1
children, ref-1
customers, ref-1
eye contact, ref-1
facial expressions, ref-1
pacing, ref-1
physical assertiveness, exercises, ref-1
posture, ref-1
smiling, building self-confidence, ref-1
spouses, ref-1
subordinates, ref-1
tips, ref-1
NSA see National Speakers Association
nuture vs. nature debate, ref-1
environment, ref-1
wealth, ref-1
O
offensive behavior, ref-1
vs. assertiveness, ref-1
offices, see workplace situations
online capabilities, workplace needs/desires, ref-1
optimism
Learned Optimism, ref-1
self-confidence, ref-1
organizations, ref-1
American Association of
Retired Persons (AARP), ref-1
American Society for Training and Development (ASTD)
address, ref-1
mailing lists, ref-1
philosophy, ref-1
resources/benefits, ref-1
Call for Action, ref-1
consumer
Better Business Bureau (BBB), ref-1
Consumer Information Center, ref-1
Direct Marketing Association (DMA), ref-1
Consumers Union of U.S., The, ref-1
International Society for Performance Improvement (ISPI),
philosophy, ref-1
resources/benefits, ref-1
National Speakers Association (NSA)
address, ref-1
goals, ref-1
Professional Emphasis Groups (PEGs), ref-1
resources/benefits, ref-1
Toastmasters International (TI)
address, ref-1
club locations, ref-1
philosophy, ref-1
resources/benefits, ref-1
Smedley, Ralph C., ref-1
over-assertiveness, ref-1
P
pacing, ref-1
packages, mailing to government agencies, ref-1
paragons, ref-1
parents, children/parents, ref-1
criticism, ref-1
guidelines, ref-1
see also family
passive-aggressive behavior, ref-1, ref-2
vs. assertiveness, ref-1
patterns of speech, ref-1
payments
collecting, ref-1
collection agencies, ref-1, ref-2
collection letters, ref-1
customer types, ref-1
customer/business relationship, ref-1
e-mail, ref-1
legal aspects, ref-1
libelous statements, ref-1
repayment plans, ref-1
software, ref-1
time, ref-1
tips, ref-1
perceptions, others’, ref-1, ref-2
performance appraisals, ref-1
personal evaluations, ref-1
preparing, ref-1
self-image, ref-1
tips, ref-1
Perot, Ross, ref-1
personal satisfaction, ref-1, ref-2
personality types, ref-1
phone calls
government agencies, ref-1, ref-2
chain of command, ref-1
phrases, ref-1
response time, ref-1
tips, ref-1
voice mail, ref-1
holding, ref-1
payment collection, ref-1, ref-2
shopping, ref-1
physical aspects
attractiveness, ref-1
benefits, ref-1
height, ref-1
self-confidence, ref-1
weight, ref-1
physical assertiveness, ref-1
assessing, ref-1
body language
exercises, ref-1
eye contact, ref-1
facial expressions, ref-1
gestures, ref-1
self-image, ref-1
tips, ref-1
voice, strength/quality, ref-1
vs. vocal assertiveness, ref-1
population growth, necessity of assertiveness, ref-1
positive self-talk, ref-1, ref-2
posture, ref-1
practicing, ref-1
priorities
determining, ref-1
energy allocation, ref-1
see also desires/needs, determining
privilege of the platform, ref-1
profanity, ref-1
professional organizations, ref-1
address, ref-1
American Society for Training and Development (ASTD)
address, ref-1
mailing lists, ref-1
philosophy, ref-1
resources/benefits, ref-1
International Society for Performance Improvement (ISPI)
philosophy, ref-1
resources/benefits, ref-1
National Speakers Association (NSA)
goals, ref-1
resources/benefits, ref-1
Professional Emphasis Groups (PEGs), ref-1
Toastmasters International (TI)
address, ref-1
club locations, ref-1
philosophy, ref-1
resources/benefits, ref-1
Smedley, Ralph C., ref-1
professionalism, ref-1
public meetings
attention-getting techniques, ref-1
criticisms, sharing, ref-1
guidelines, ref-1
speaking extemporaneously, ref-1
tips, ref-1
meetings, ref-1
non-native speakers, ref-1
practicing, ref-1
Pulling Your Own Strings, ref-1
Q-R
question-and-answer sessions, workplace, ref-1
asking for, ref-1
phrases, ref-1
tips, ref-1
record-keeping
consumer complaints, ref-1
neighborhood incidents, ref-1
relatives, ref-1
see also family
repayment plans, ref-1
requests
declining, in-laws, ref-1
making, neighbors, ref-1
rights of others, ref-1
risk-taking, ref-1
salespeople
cars, ref-1
door-to-door, ref-1
telemarketers, ref-1
samples
letters
collection letter, ref-1
thank you notes, ref-1
SBA (Small Business Administration), ref-1
collection agencies, ref-1
self-confidence
assertiveness, ref-1
building, ref-1
achievements, ref-1
attitude, ref-1
criticisms, ref-1
empowering, ref-1
expectations, ref-1
inner peace, ref-1
mistakes, learning from, ref-1
observing others, ref-1
others’ perceptions, ref-1
personal bests, ref-1
personal satisfaction, ref-1, ref-2
preparing, ref-1
roles, ref-1
self-talk (positive), ref-1, ref-2
smiling, ref-1
trust, ref-1
visualization, ref-1
characteristics, ref-1
decision-making, ref-1
guidelines, ref-1
height, ref-1
lack of, ref-1
media influence, ref-1
negative self-talk, ref-1
self-doubt, ref-1
necessity for assertiveness, ref-1
optimism, ref-1
risk-taking, ref-1
social situations, ref-1
supervision, ref-1
uncertainty, ref-1
vocal, ref-1
articulation, ref-1
conveying on Internet, ref-1
lack of, ref-1
strengthening exercises, ref-1
tips, ref-1
tone of voice, ref-1
workplace situations
career coaches, ref-1
commitment to work, ref-1
decision-making, ref-1
employment contracts, ref-1
product/service knowledge, ref-1
professionalism, ref-1
question-and-answer sessions, ref-1
volunteering, ref-1
wardrobe, ref-1
see also attitude
self-image, ref-1
performance evaluations, ref-1
physical assertiveness, ref-1
self-talk, building self-confidence, ref-1, ref-2
sexual harassment, ref-1
comeback phrases, ref-1
Equal Employment Opportunity Commission (EEOC), ref-1
motives, ref-1
public situations, ref-1, ref-2
recurring incidents, ref-1
superiors, ref-1
shopping
filing complaints
Call for Action, ref-1
company headquarters, finding, ref-1
complaint letters, ref-1
tips, ref-1
shopping by phone, ref-1
waiting in line, ref-1
short people
disadvantages, ref-1
tips, ref-1
Small Business Administration (SBA), ref-1
collection agencies, ref-1
small-claims court, see court action smiling, ref-1
social situations, self-confidence, ref-1
societal influences, ref-1
businesses, ref-1
societal expectations, men/women, ref-1
software, payment collection, ref-1
speaking, ref-1
advancement opportunities, ref-1
body language, ref-1
meetings
public, ref-1
work-related, ref-1
cross-cultural assertiveness, ref-1
cultural norms, ref-1
tips, ref-1
practicing, ref-1
speech patterns, ref-1
strengthening exercises, ref-1
speech patterns, ref-1
spouses, communication techniques, ref-1
fallibility, admitting, ref-1
nonverbal communication, ref-1
phrases, ref-1
supporting, ref-1
tips, ref-1
staff members, see subordinates
Standard & Poor’s Register of Corporations, ref-1
Standard Directory of Advertisers, ref-1
subordinates
approaching supervisors
communication techniques, ref-1
good news/bad news, ref-1
personal attributes, ref-1
raises, asking for, ref-1, ref-2
support system, ref-1
tips, ref-1
workload increases, ref-1
communicating with, ref-1
assignments, ref-1
difficult topics, ref-1
making requests to, ref-1
nonverbal communication, ref-1
response time, ref-1
timing, ref-1
encouraging, ref-1
problems, ref-1
working with supervisors, ref-1
supervisors
approaching
communication techniques, ref-1
employee skills, ref-1
good news/bad news, ref-1
personal attributes, ref-1
raises, asking for, ref-1, ref-2
support system, ref-1
tips, ref-1
workload increase, ref-1
authority/power, ref-1
employee accomplishments, recognizing, ref-1
first-time, ref-1
self-confidence, ref-1
subordinates, talking to
assignments, ref-1
difficult topics, ref-1
encouraging, ref-1
honesty, ref-1
problems, ref-1
response time, ref-1
T
Talking from Nine to Five, ref-1
technology
effects of
businesses, ref-1
interpersonal relationships, ref-1
workplace, ref-1
Telephone Preference Service, ref-1
thank you note sample, ref-1
The Day America Told the Truth, ref-1, ref-2, ref-3
Thomas Register of American Manufacturers, ref-1
TI (Toastmasters International)
address, ref-1
club locations, ref-1
philosophy, ref-1
resources/benefits, ref-1
Smedley, Ralph C., ref-1
tone of voice
self-confidence, ref-1
strength/quality, ref-1
vocal self-confidence, ref-1
town meetings
attention-getting techniques, ref-1
criticisms, sharing, ref-1
guidelines, ref-1
speaking extemporaneously, ref-1
tips, ref-1
Trade Names Dictionary, ref-1
traffic tickets, contesting, ref-1
trespassing, ref-1
trust, ref-1
Tung Fu: The Art of Verbal Self-Defense, ref-1
U-V
U.S. Equal Employment Opportunity Commission (EEOC), ref-1
visualization, ref-1
vocal assertiveness, vs. physical assertiveness, ref-1
vocal self-confidence
conveying on Internet, ref-1
lack of, ref-1
strengthening exercises, ref-1
breathing, ref-1
diagragmatic breathing, ref-1
pronunciation exercises, ref-1
warm drinks, ref-1
tips, ref-1
tone of voice, ref-1
voice
speaking lessons, ref-1
strength/quality, physical assertiveness, ref-1
volunteering, ref-1
gaining self-confidence, ref-1
voting, ref-1
W-X-Y-Z
wardrobe, self-confidence, ref-1
wealth, ref-1
weight, ref-1
criticisms, responding to, ref-1
Why Climb the Corporate Ladder When You Can Take the Elevator?, ref-1
women
attractiveness/ assertiveness level, ref-1
dating
limits, setting, ref-1
misconceptions about men, ref-1
phrases, ref-1
men/women
assertiveness, ref-1
sensitivity, ref-1
societal expectations, ref-1
sexual harassment
motives, ref-1
public situations, ref-1
recurring incidents, ref-1
superiors, ref-1
societal expectations, ref-1
workplace situations
aggressiveness vs. assertiveness, ref-1
gender biases, ref-1
workplace situations
advancement, ref-1
assignments, ref-1
attitude, ref-1
career coaching, ref-1
co-workers
criticisms, ref-1
getting to know, ref-1
interpersonal communication, ref-1
listening, ref-1
networking, ref-1
non-assertiveness, ref-1
rhetorical questions, ref-1
tension between, ref-1
desires/needs, determining
benefits/special packages, ref-1
online capabilities, ref-1
resources/support, ref-1
directness, ref-1
Equal Employment Opportunity Commission (EEOC), ref-1
morale, ref-1
networking, ref-1
non-assertiveness vs. assertiveness
advancement, ref-1
dedication, ref-1
enthusiasm, ref-1
organization, ref-1
over-assertiveness, ref-1
professionalism, ref-1
performance appraisals
personal evaluation, ref-1
preparing, ref-1
self-image, ref-1
tips, ref-1
personal attributes, ref-1
raises, ref-1
phrases, ref-1
self-confidence
career coaches, ref-1
commitment to work, ref-1
decision-making, ref-1
employment contracts, ref-1
product/service knowledge, ref-1
professionalism, ref-1
volunteering, ref-1
wardrobe, ref-1
sexual harassment, ref-1
men, ref-1
motives, ref-1
phrases, ref-1
recurring incidents, ref-1
superiors, ref-1
skills, ref-1
societal changes, ref-1
subordinates, talking to
assignments, ref-1
communicating, ref-1
difficult topics, ref-1
encouraging, ref-1
honesty, ref-1
problems, ref-1
response time, ref-1
supervisors, approaching
authority/power, ref-1
communication techniques, ref-1
employee accomplishments, ref-1
employee skills, ref-1
good news/bad news, ref-1
personal attributes, ref-1
raises, asking for, ref-1, ref-2
support system, ref-1
tips, ref-1
workload increases, ref-1
technology, ref-1
women, ref-1
workload increases
phrases, ref-1
resources, ref-1
young adults, ref-1
Web sites, career coaching, ref-1
You Just Don’t Understand, ref-1
young adults
guidelines, ref-1
practicing, ref-1
tips, ref-1