Index
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A, B, C
- ABB–ABC–ABM, 47, 120–131
- ABC (activity-based costing), 120, 125, 126, 171
- activity drivers, 123
- activity objectives, 40, 116–119
- adaptation, 148
- added value, xvi
- agility, xv, 37, 55, 138
- Air France, 30, 131–133, 180–182
- Airbnb, 137, 140–142
- Alibaba (company), 137
- Amazon, 111, 112, 137
- analytics, 43
- anti-corruption laws, 153
- Apple (company), 13, 33, 74, 84
- artificial intelligence, 42, 88, 112, 113, 141, 143, 144
- atmosphere (offer creation tree), 72
- Auchan, 72
- auditing, 57, 58, 61, 142, 143, see also compliance
- automation, 42
- balanced scorecard, xvii, 44–47, 129, 130, 133
- Basel II (law), France, 50
- BATX, 89, see also GAFAM
- Benetton Group, 161
- best practice, 21, 32
- beta testing, 96, 101
- Big Data, 42, 88, 112, 141, 143, 144, 146
- branches (offer creation tree), 70–72
- brand image, 26, 85, 157–165
- Bribery Act, UK, 51, 153
- Bureau Veritas (company), 34
- business development, 6, 71
- business intelligence tools, 124, see also economic intelligence
- business processes, 36, 38, 45, 56–58, 60, 124
- Cambridge Analytica, 89, 90
- case studies, 58–65, 105–110, 131–133, 145, 146, 150–152, 155, 156, 164–166, 180–182
- Chartered Institute of Management Accountants (CIMA), 3
- circular economy, 32
- clean energy, 33
- client’supplier relationships, 17–20, 30, 73, 97
- climate change, 30, 63
- cloud computing, 88
- Coca-Cola, 32
- collaboration, 18, 76, 98, 146,
- 150, see also strategic alliance
- Commission nationale de l'informatique et des libertés
- (Commission on Information and Liberties; CNIL), France, 52
- communication, 54, 55, 64, 108
- competencies, 24, 41, 54, 61,
- competition, 17, 19, 20, 23–27, 30, 68
- compliance, 51, 108, 153–156, see also industry standards, regulation
- computer-assisted manufacturing (CAM), 172–174
- concept products, 98, 99
- confidentiality, 79
- consumer groups, 74
- consumption, 33, 62, 63, 69
- continuous improvement, 47, 72, 78, 121, 143, 178, 182, see also Lean management
- corporate social responsibility (CSR), xvi, 28–30, 32, 60
- corruption, 29, 52, 57, 65, 153
- COSO framework, 47–49, 51
- CQFD (cost, quality, flexibility, deadlines), 115–120, 126, 130
- creativity, 75, 76
- “customer itinerary”, 73
- customers, 42, 45, 74, 108
D, E, F
- data, 89, 90, see also Big Data
- competencies, 88
- protection, 13, see also privacy
- deadlines, 109, 116
- decision-making, 6, 19, 28, 39, 52, 58
- demographic factors, 14
- Descartes, René, 75
- design to cost, 109
- DevOps, 140
- differentiation, 34, 69
- digital transformation, 137–146, see also technological developments
- digitalization, 68, 72, 91, 111, 133, 137
- disclosure, 79
- disruption, 91, 93, 101, 146
- competition, 112
- distribution, 94
- diversity, 65
- downstream marketing, 82
- echo chamber, 89, 90
- economic intelligence, 24, 71–73, 75, 88, 107, 124, see also strategic intelligence
- economic policy, 11, 31
- ecosystem, 74, 75, 78, 104
- European Quality Foundation Model (EFQM), 101
- enterprise culture, xvi, 147–156
- enterprise governance, 3–5, 23, 28
- enterprise resource planning (ERP), 124–127
- environmental factors, 14, 29, 30, 31, 62–65
- environmental, social and corporate governance, xvi, 30
- e-reputation, 86, 102, 142, 157–165
- definition, 163
- ethics, 30, 35, 51, 52, 65, 153–156
- eurozone, 30, 68
- Facebook, 89, 90
- “fail fast”, 141
- financial factors, 20, 57, 58
- Fleury Michon (company), 35
- flexibility, 110, 116, 173, 178
- “flexible rigidity”, 173
- Foreign Corrupt Practices Act (FCPA), USA, 51, 153, 156
- fruit (offer creation tree), 70, 72
G, H, I
- GAFAM, 12, 89, 144
- General Data Protection Regulations (GDPR), 9, 51, 52
- Gexpertise (company), 58–61
- global economy, 11, 67, 68
- globalization, 8, 9, 22, 52, 65, 67–69
- Google, xv, 13, 113, 149
- governance principles, 47, 53
- Grenelle II (law), France, 29, 30
- growth, 21, 23, 40, 47, 65, 68
- H3O (company), 150–152
- health and safety, 21, 43, 49, 50, 64, 140, see also working conditions
- human resources, 44, 50, 65
- humus (offer creation tree), 71–73
- IBM, 84, 85
- ideological bubble, 89, 90
- industrialization, 96–100, 108
- industry standards, 21, 22, 37, 48, 58, 61, 180
- information systems, 2, 56, 57, 80
- informational assets, 88, 89
- innovation, 24, 61, 76, 77, 89, 149
- integrated reporting, xvi
- intellectual property, 13, 51, 52
- intelligence, see economic intelligence, strategic intelligence
- interest groups, 20, 55, 74, 79
- International Federation of Accountants (IFAC), 3
- International Integrated Reporting Council (IIRC), xvi
- International Organization for Standardization (ISO), 22, 37, 61
- Internet of Things (IoT), 89, 144
- interventionism, 21
- iXBlue, 155, 156
J, K, L
- Japan, xiv, 22, 161, 182
- Kaizen, 178
- key performance indicators (KPIs), 109, 115, 125
- Keynesian economics, 68
- Kodak, 84, 143
- Lean management, 101, 102, 116, 149, 167–182, see also continuous improvement
- Lean start-up, 78, 176–179
- legal factors, 9, 13, 52, 60
- Lise Charmel (company), 145, 146
- logistics, see supply chain
- L’Oréal, 62–65, 164–166
- LVMH (company), 162
M, N, O
- macro competencies, 83
- macro-processes, 37–40, 46, 47, 60, 80, 93
- “management by processes”, 36, 37
- market expectations, xv
- market research, 72–74, 78–80, 108
- market share, 24, 27, 33, 43, 104
- marketing, 74, 82, 94, 102, 143
- mass production, 147, 169
- material requirement planning (MRP), 126
- maturity indicator rubric, 184
- media, 20, 74
- micro-environment, 16, 17, 22, 23
- Microsoft, 13, 85, 144
- negotiation, 25, 55
- net promoter score (NPS), 160
- Netflix, 137
- Nike, 160, 162
- objectives, 53, 58, see also strategy
- Observatoire de la responsabilité sociétale des entreprises (OSRE), France, 30
- offer creation, 38, 67–82, 91, 95, 103, 105, see also product offer
- offer creation tree, 70–72
- open innovation, 77
- operational management, 124–126
- optimization, 41, 46, 124–127, Orange (company), France, 33
- Organization for Economic Co-operation and Development (OECD), 68
P, Q, R
- Pareto principle, 173, 175
- patents, 13, 25
- PDCA (plan, do, check, act), 170, 171, 181
- performance measures, xv, 39, 45, 46, 54, 124, 125, 132, 133, see also key performance measures, result objectives
- Perrier (company), 161
- pilot project, 96
- pivot, 176, 177
- political factors, 12
- privacy, 29, 90, see also data protection
- process activity objectives, see activity objectives, see also result objectives
- process approach, 46
- process improvement, see business processes
- process intelligence, 29, 102
- product design, 75, 93, 94
- product launch, 74, 101, 102
- product offerings, 24, 27, 38, 67–82, see also offer creation
- production, 68, 100–102, 114–116
- productivity, 170, 175
- profit, 70, 74, 94, 95, 126, 128
- prototyping, 85, 96, 112
- public sphere, 20, 55
- quality, 8, 73, 91, 115, 180
- recession, 11
- recycling, 32, 62
- reduction, 29, 33, 50, 62, 177
- regulation, 20, 21, 58, 93, 96, 97
- renewable energy, 12
- research and development (R&D), 89
- resource drivers, 123
- resources, 41, 56, 72, 123, see also enterprise resource planning
- responsibility, 32
- result objectives, 39, 40, 46, 60, 115, 117, 118, see also performance measures
- return on investment (ROI), 27, 39, 63, 110
- revenue, 25
- risk mapping, 47, 49, 50, 61
- risks, 30, 34, 44, 52, 64
- robotization, 143, 144
- roots (offer creation tree), 70, 71
- rumors, 162
S, T, U
- Safran Group, 105–110
- Sapin II (law), France, 51, 153, 156
- Sarbanes–Oxley (law), USA, 51
- segmentation, 71, 72, 81
- service level agreements (SLA), 98
- siloization, 37, 127, 132
- simplification, 132, 181
- simultaneous development, 92
- Six Sigma, 116
- “social license to operate”, 35
- social media, 9, 20,
- social responsibility, 31, 35
- socio-cultural factors, 13, 22, 31
- “soft” skills, 76
- start-ups, 141, 142
- stakeholders, 14, 15, 28, 31
- strategic
- strategy
- supply chain, 18, 38, 64, 69, 96, 98, 111–115
- supranationality, 51, 153
- sustainability, 7, 30, 44, 62–65
- sustainable
- talent, xvi, 35, 43, 44, 54, 64, 82, 85, see also resources: human
- technological developments, 12, 28, 33, 56, 57, 111–112, 137
- Tesla (company), 10, 137, 141
- time factors, 37, 38, 40, 92
- Total Quality (program), 116, 127
- Toyota, 149, 161, 167
- Toyota production system (TPS), 168, 169, 182
- training, 45, 47, 50, 61, 64, 150
- transparency, 29–31, 51, 58, 61, 65, 100
- internal, 54, 150
- trunk (offer creation tree), 71, 72, 90
- turbulence, 10, 11, 19, 43
- Twitter, 73
- Uber (company), 16, 142
- “uberization”, 137
- uncertainty, 10
- upstream marketing, 82
V, W
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