ENDNOTES

Introduction

1. Development Dimensions International and Monster Intelligence 2006. Global study of more than 3,700 job seekers and 1,250 hiring managers.

2. BusinessWeek. September 19, 2008.

Chapter 1

1. According to the Mellon Financial Corporation, average times to full productivity are: eight weeks for clerical jobs, 20 weeks for professionals, and 26 weeks for executives.

2. William A. Kahn provides a definition of Employee Engagement that we especially like, as the situation in which “...people employ and express themselves physically, cognitively, and emotionally during role performances,” and also as “...the extent to which workforce commitment, both emotional and intellectual, exists relative to accomplishing the work, mission, and vision of the organization.” Psychological Conditions of Personal Engagement and Disengagement at Work. The Academy of Management Journal, 33(4), 1990, 692–724.

3. Engage Employees and Boost Performance. Philadelphia: Hay Group, 2001.

4. ASTD 2008 BEST Award. T+D, October 2008.

5. http://www.examiner.com/x–828-Entry-Level-Careers-Examiner~y2008m 9d10-Networking-as-a-job-search-tool-part–5-Find-a-mentor.

6. United States Department of Labor, August 2007.

Chapter 3

1. Names in this example have been changed to protect the interests of the real client in which these events occurred.

2. Procter & Gamble as part of its submission and winning of KM World’s 2009 KM Reality Award (for Knowledge Management solution implementation).

3. Frank Rose. The End of Innocence at Apple. Wired, April 24, 2009.

4. John P. Kotter. Leading Change: Why Transformation Efforts Fail. Harvard Business Review, January 2007.

5. Ram Charan. Home Depot’s Blueprint for Cultural Change. Harvard Business Review, April 2006.

6. Entry posted by this new hire on his personal blog, 2009.

7. ASTD 2008 BEST Award. T+D, October 2008.

Chapter 4

1. Del Jones. Best Friends Good for Business. USAToday.com, November 30, 2004.

2. Rodd Wagner and Gale Muller. Power of 2: How to Make the Most of Your Partnerships at Work and Life. New York: Gallup Press, 2009, p. 4.

3. Jason Lehrer. The Buddy System. Wired, 17(10), September 12, 2009.

4. Best Buy’s corporate headquarters features “the Hub,” a large (215,000 sq. ft.) area.

5. Mercer Delta Consulting. Executive Onboarding Research Report, 2006.

6. Mercer Delta Consulting. Executive Onboarding Research Report, 2006.

7. Amy Lyman. Building Trust by Welcoming Employees. A Report from the Great Place to Work Institute, Inc., 2007.

8. Amy Lyman. Building Trust by Welcoming Employees. A Report from the Great Place to Work Institute, Inc., 2007.

9. ASTD BEST Awards 2008. T+D, October 2008, 73.

10. Martin Lamonica. IBM Breaks Ground in Second Life. CNET News, October 19, 2006.

11. Amy Lyman. Building Trust by Welcoming Employees. A Report from the Great Place to Work Institute, Inc. (2007).

Chapter 5

1. Denise R. Hearn. Education in the Workplace: An Examination of Corporate University Models. Edited May 10, 2002.

2. Susan M. Heathfield. Training: Your Investment in People Development and Retention. About.com.

3. Jill Casner-Lotto, Elyse Rosenblum, and Mary Wright. The Ill Prepared U.S. Workforce: Exploring the Challenges of Employer-Provided Workforce Readiness Training. The Conference Board, 2009.

4. Tamara J. Erickson and Lynda Gratton. What It Means to Work Here. Harvard Business Review, March 2007.

5. Robert H. Waterman, Jr., Judith A. Waterman, and Betsy A. Collard. Toward A Career-Resilient Workforce. Harvard Business Review, July-August 1994.

6. Denise Dubie. CIOs Fear Mass IT Exodus following Economic Recovery. Networkworld.com News, 2009.

7. Employee Discontent Expected to Reach Crisis Level Next Year. PR Newswire, November 19, 2009.

8. Sylvia Ann Hewlett. Top Talent: Keeping Performance Up When Business Is Down. Boston: Harvard Business Press, 2009.

9. Sylvia Ann Hewlett. Top Talent: Keeping Performance Up When Business Is Down. Boston: Harvard Business Press, 2009.

10. Sylvia Ann Hewlett, Laura Sherbin, and Karen Sumberg. How Gen Y & Boomers Will Reshape Your Agenda. Harvard Business Review, July-August 2009.

11. Martha Irvine. Recession Intensifies Gen X Discontent at Work. Associated Press, November 15, 2009.

12. Teresa M. Amabile and Steve J. Kramer. What Really Motivates Workers. Harvard Business Review 88(1), January-February 2010, 44–45.

13. Elizabeth Craig, John Kimberly, and Hamid Bouchikhi. Can Loyalty Be Leased? Harvard Business Review, September 1, 2002.

14. ASTD 2008 BEST Award, T+D, October 2008.

15. J.A. Conger and B. Fishel. Accelerating Leadership Performance at the Top: Lessons from the Bank of America’s Executive On-Boarding Process. Human Resources Management Review 17, December 2007, 442–454.

16. Wells Fargo: The First Six Months. Allbusiness.com, August 1, 2002.

Chapter 6

1. Gerry Johnson, Kevan Scholes, and Richard Whittington. Exploring Corporate Strategy: Text and Cases, 8th ed. Upper Saddle River, NJ: Prentice Hall, 2008, p. 3.

2. Yuzo Yasuda. 40 Years, 20 Million Ideas: The Toyota Suggestion System. Florence, KY: Productivity Press, 1990.

3. Fast Company, “The World’s Most Innovative Company.”

4. ASTD BEST Award 2008. T+D, October 2008.

5. Peter Drucker. The Effective Executive. New York: Harper & Row, 1967.

Chapter 7

1. Amy Lyman. Building Trust by Welcoming Employees. A Report from the Great Place to Work Institute, Inc. (2007).

2. ASTI Best Award 2008, T+D, October 2008, 72.

Chapter 8

1. Jane Porter. Acclimating Newcomers to the Office. The Wall Street Journal, October 20, 2009.

Chapter 9

1. These awards include being named by Fortune magazine to its 2010 list of “The 100 Best Companies to Work For,” and earning a #5 listing by Consulting Magazine in its “Best Firms to Work For” in 2009, among others.