ServiceNow for Architects and Project Leaders
A complete guide to driving innovation, creating value, and making an impact with ServiceNow
Roy Justus
David Zhao
BIRMINGHAM—MUMBAI
ServiceNow for Architects and Project Leaders
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Contributors
About the authors
Roy Justus has spent the last decade of his professional career helping to bring the potential of ServiceNow to life at scale. Within the ServiceNow ecosystem, he has been both a customer and a leader of consulting teams across a wide array of industries.
A lifelong learner, Roy holds a Bachelor of Commerce from the University of Calgary and is a ServiceNow Certified Master Architect. His current area of focus is on bringing the value of modern artificial intelligence to the ServiceNow ecosystem, both through the deployment of ServiceNow’s AI features and the integration of external deep learning models.
David Zhao is a ServiceNow Certified Master Architect and has been obsessed with helping organizations bring business transformation to life through ServiceNow for nearly a decade. He has led complex transformations across a wide variety of industries, including energy and resources, telecom, financial services, and tech, across multiple continents and hemispheres.
Before getting involved in the ServiceNow world, David was once a web application developer and holds a master’s degree in applied science from the University of Victoria with a focus on computer security research using statistical and AI models. He currently leads a team that focuses on advising organizations on the changes they must make to break through the automation wall that prevents them from taking full advantage of transformational technologies, such as ServiceNow’s AI capabilities.
About the reviewer
Anubhav Kapoor has worked in the IT space for more than 13 years, with over 5 years dedicated explicitly to the ServiceNow platform. He has been an administrator, developer, and consultant and now works as an expert consultant on platform implementation and integration. He received his engineering degree from Dr. M.G.R. Educational and Research Institute in India. He is an active member and contributor to the ServiceNow community. When he is not at work, he is on a vacation with his family or blogging. He lives with his beautiful wife and two lovely daughters in New Jersey, USA.