Part 3 – From Success to Innovation

Building on everything we’ve learned so far, the final section of this book will address the innovative possibilities that can be unlocked on a ServiceNow journey and help you navigate the uncertainty and claim the value of being an early adopter.

This part of the book comprises the following chapters:

• Chapter 9, Effectively Operating ServiceNow
• Chapter 10, Artificial Intelligence in ServiceNow
• Chapter 11, Designing Exceptional Experiences