Numbers
3D acceleration issues, troubleshooting, 223
32-bit Vista, 41
5.1 surround sound, verifying, 464
64-bit Vista, 41
7.1 surround sound, 464
A
AAC files, 468
accessing
shared Vista folders via XP, 376
shared XP folders via Vista, 372-374
account lockouts, troubleshooting, 434-436
ACPI drivers, updating, 73
act phase (ERIDA troubleshooting process), 37-39
ActiveX, 293
Administrator accounts, 20, 168-169
Administrator user privileges, 416
Advanced Boot Options menu, displaying, 422-423
advanced microphone settings, adjusting, 480-481
advanced search feature, 15
Advanced Security setting (Windows firewall), 410
Advanced tab (Windows Mail), verifying settings, 284-285
Aero
ALchemy, 534
alerts (UAC), displaying on desktop, 415
animations, turning on/off, 498
anti-phishing filters, 18
anti-rootkit scanners, 407
antispyware software, installing, 192
antivirus software, installing, 191
AppData, backing up, 143
applets, Services, 259
applications
backing up, 145
blocking/unblocking on firewall, 409
compatibility issues, troubleshooting, 273-275
installations, troubleshooting, 272-273
third-party, disruptive code, 240
white window of death, troubleshooting, 279
ATA/IDE cables, troubleshooting, 442-444
audio. See also sound; sound cards
codecs
file types, 468
DVDs, troubleshooting, 472
gaming systems, troubleshooting, 533-534
hardware volume controls, troubleshooting, 456
sampling, 461
software volume controls
troubleshooting, 456
source quality
speakers, troubleshooting, 451-452, 455, 459-460
Windows Vista audio services, troubleshooting, 478
automatic software updates, 246-247
automatic startup repairs, performing in Vista Recovery Environment, 427-429
AVI files, troubleshooting video playback, 510
B
backups, 124
Easy Transfer Wizard, restoring, 174-175
Outlook, 136
Windows Mail, 137
Microsoft Office 2003 settings, 145
network and Internet settings
dial-up, 146
DSL, 146
wireless home network, 147-148
personal data
AppData, 143
Public folder, 144
precautions, 149
programs, 145
Registry, 253
web browsers
IE7, 140
Windows Easy Transfer, 126-129
Windows Media Player, 144
Belarc Advisor, 46
BIOS
boot disk, upgrading from, 211-214
settings, editing for Windows Vista reinstall, 160-163
troubleshooting, 38
updating, 74, 210-211, 525-527
Windows-based upgrades, performing, 211
bit depth, 461
BitLocker, 21
account lockouts, troubleshooting, 434
recovery password, creating, 437-438
blocking applications on firewall, 409
blurry screen displays, troubleshooting, 495-496
boot CD, creating, 214
boot disk upgrades, performing on BIOS, 211-214
bootup
Advanced Boot Options
menu
automatic startup repairs, performing in Vista
Bott, Ed, 137
breadcrumbing, 14
broadband
cable, restoring connections, 181
disconnections, troubleshooting, 309-310
DSL, restoring connections, 181-184
external USB wireless adapter, restoring connections, 185
internal wireless adapter, restoring connections, 185-187
router connections, restoring, 184
Wi-Fi connection, restoring connections, 184
browsers (web)
cache files, removing, 108
IE7
backing up data, 140
Protected Mode, 294
Opera, 412
Safari, 412
bug fixes (software), 246
bus-powered USB hubs, troubleshooting, 218-219
C
cable
checking, 302
restoring Internet connections, 181, 184
cable modem disconnections, troubleshooting, 311-315
Cable Select jumper settings, 225
CDs
burning issues, troubleshooting, 235-237
storage capacity, 129
chipset drivers, updating, 73, 527-528
cleaning up temporary files, 107-108
codecs
audio
file types, 468
DVD XPack, 512
DVD playback, installing, 512
third-party media players, 475-477
video playback, troubleshooting, 507, 511-512
color depth (monitors), troubleshooting, 490-493
comparing Vista features between versions, 21-23
compatibility issues
older games via Vista, 530-531
Connection tab (Windows Mail), verifying settings, 284
connectivity, testing via
contacts (Windows Mail), backing up, 138
controllers (gaming systems)
customizing, 529
cookies, 140
corrupted files, as cause of performance slowdowns, 121
CPU, upgrading, 94
cross-referencing sound card error codes, 454
customizing
controllers on gaming systems, 529
Cyberwalker’s Immutable Laws of Troubleshooting, 31
D
Dean, Howard, 242
Debugging Mode option (Advanced Boot Options menu), 426
default sound card, changing, 455
deleting. See also removing
restore points, 245
software files and folders, 256
DEP (Data Execution Prevention), 392
excluding applications
from, 420
Device Manager, 262
driver problems, diagnosing, 262-265
graphics card, updating, 71-72
hardware problems, diagnosing, 204-206
diagnose phase (ERIDA troubleshooting process), 37
diagnosing
driver problems via Device Manager, 261
hardware problems via Device Manager, 204-206
dial-up Internet connections
disconnections, troubleshooting, 341-343
nework settings, backing up, 146
Directory Services Restore Mode option (Advanced Boot Options menu), 426
dirt, effects on computer internals, 452
Disable Automatic Restart on System Failure option (Advanced Boot Options menu), 427
Disable Driver Signature Enforcement option (Advanced Boot Options menu), 427
disabling
DEP 418
devices via Device Manager, 265
ports, troubleshooting, 206-207
simple file sharing on Windows XP, 364
sound cards, 474
video adapter, 92
Disk Boot Failure messages, troubleshooting, 440-442, 445-446
displays (monitors)
cloning, enabling, 222
colors, troubleshooting, 490-493
troubleshooting, 486
displaying
Advanced Boot Options menu, 422-423
SSID, 148
UAC alerts on desktop, 415
disruptive software code, 240
drivers, 261
erratic system behavior, 241
gathering for Windows Vista installation, 153-155
mouse, troubleshooting, 227-229
plug-and-play issues, troubleshooting, 217-218
updating, 192-194, 265-268, 525
DSL Internet connections
disconnections, troubleshooting, 315-322
restoring connections, 181-184
settings, backing up, 146
DVD drives, troubleshooting, 514-515
DVD XPack, 512
DVDs
audio, troubleshooting, 472
burning issues, troubleshooting, 235-237
codec, installing, 512
inspecting for damage, 514
storage capacity, 129
dxdiag utility, 92
E
Easy Transfer Wizard, restoring backup data, 174-175
editing
BIOS settings for Windows Vista reinstall, 160-163
workgroup names
Vista, 366
Windows XP, 366
Outlook, backing up data, 136
SMTP servers, 139
Windows Mail
backing up data, 137
emptying Recycle Bin, 105
Enable Boot Logging option (Advanced Boot Options menu), 425
Enable Low-Resolution Video option (Advanced Boot Options menu), 425
ERIDA (Evaluate, Replicate, Investigate, Diagnose, Act), 33-39
error codes (sound cards), cross-referencing, 454
EULA, 164
evaluation phase (ERIDA troubleshooting process), 34
external USB wireless adapter, restoring Internet connections, 185
F
files
codec associations, changing, 476-477
fragmentation, 112
restoring via Shadow Copy, 243-245
saving, troubleshooting, 237
sharing, 26
between two Vista machines, 357-361
Network and Sharing Center options, 356-357
Windows file sharing, enabling on Mac, 378-380, 383-384
Windows XP, enabling on, 365
Windows XP, formatting as NTFS, 362-363
firewalls
Advanced Security setting, 410
best practices, 411
blocking/unblocking applications, 409
fixes (software), 246
folders
breadcrumbing, 14
sharing between
Windows XP Pro and Vista, 371
font size, increasing, 497-498
formatting Windows XP hard drive as NTFS, 362-363
freeware
Belarc Advisor, 46
Vista Upgrade Advisor, 45
FS X (Flight Simulator X), minimum hardware requirements, 519
G
gadgets, 13
Games Explorer, 525
gaming systems
chipset drivers, updating, 527-528
controllers, customizing, 529
DirectX 10, 520
compatibility with DX9, 522
sound cards, 522
video cards, 521
drivers, updating, 525
FS X, minimum hardware requirements, 519
hardware
minimum hardware requirements, 518
joysticks, troubleshooting, 528-529
older games, compatibility, 530-531
Parental Controls, troubleshooting, 534-535
poor visuals, troubleshooting, 522-523
software fixes, 523
sound, troubleshooting, 533-534
gathering
drivers required for Windows Vista installation, 153-155
information, 39
Belarc Advisor, 46
Show More Details button, 42-44
Vista Upgrade Advisor, 45
Welcome Center, 40
general email settings, 138-139
General tab (Windows Mail), verifying settings, 282
Getting Started with Windows Vista DVD, 12
Gibson, Steve, 32
graphics cards
color depth, troubleshooting, 493
drivers
installing from manufacturer’s website, 501-503
hardware acceleration, adjusting, 499
Vista minimum requirements, 499
GSpot, 473
H
ATA/IDE cable, troubleshooting, 442-444
Cable Select jumper settings, 225
Disk Boot Failure messages, troubleshooting, 440-442, 445-446
internal hard drives, enabling S.M.A.R.T. monitoring, 225
SATA cable, troubleshooting, 444-446
temporary files, cleaning up, 107-108
hardware
acceleration, adjusting, 499
audio codecs, troubleshooting, 467-473
codecs, troubleshooting, 465
CPU, upgrading, 94
drivers
erratic system behavior, 241
gathering for Windows Vista installation, 153-155
troubleshooting via Device Manager, 262-265
microphones, troubleshooting, 479-481
minimum requirements, 24, 55-57, 82
recommended specifications, 83-85
sound cards, disabling, 474
speakers
configuration, verifying, 463-464
troubleshooting via Device Manager, 204-206
volume controls, troubleshooting, 456
helper files, performance slowdowns due to, 120
Hibernate mode, 69
HKEY_CLASSES_ROOT root key, 255
HKEY_CURRENT_CONFIG root key, 256
HKEY_CURRENT_USER root key, 255
HKEY_LOCAL_MACHINE root key, 255
HKEY_USERS root key, 256
home routers, 354
connections, restoring, 184
disconnections, troubleshooting, 322-332
I
IE7
add-ins, troubleshooting, 294
alternatives to, 412
backing up data, 140
Internet settings, verifying, 179-180
Protected mode, 294
iKIear, 497
information gathering, 39
Belarc Advisor, 46
Show More Details button, 42-44
Vista Upgrade Advisor, 45
Welcome Center, 40
installing. See also reinstalling; upgrading
antispyware software, 192
antivirus software, 191
DVD codecs, 512
Last Known Good Configuration, 248-249
video drivers from manufacturer’s website, 501-503
Windows Vista
administrator accounts, 168-169
desktop installations, 163-168
naming computers, 169
internal hard drives, troubleshooting, 225
internal wireless adapters, restoring Internet connections, 185-187
cable Internet, restoring, 181
router, restoring, 184
dial-up
backing up, 146
disconnections, troubleshooting 300-343
DSL
backing up, 146
external USB wireless adapters, restoring, 185
internal wireless adapter, restoring, 185-187
restoring, 180
Wi-Fi connections, restoring, 184
wired home network, backing up settings, 146-148
wireless home network, backing up settings, 147-148
Internet Explorer 7, 18
Internet Protected mode, 18, 393, 411-412
investigation phase (ERIDA troubleshooting process), 36-37
ipconfig command, 344
IZArc, 72
J - K - L
joysticks, gaming systems
customizing on, 529
Lab Rats video podcast, 466
Last Known Good Configuration fixes, invoking, 248-249
Last Known Good Configuration option (Advanced Boot Options menu), 426
Laurie, Hugh, 30
LCD displays, troubleshooting, 493-496
Leonhard, Woody, 137
live search feature, 15
locating software files and folders, 256
lowering screen resolution, 499
M
M4V files, 469
Mac-to-Vista networking, 376
Mac firewall settings, verifying, 382
Mac user account, enabling, 377-378
troubleshooting, 380
Vista firewall settings, verifying, 382-383
Windows file sharing, enabling on Mac, 378-380, 383-384
malware
disabling, 406
performance slowdowns
due to, 121
startup entries, removing, 63
startup items, disabling, 63-65
Marriot, Gary, 37
master volume control, adjusting, 457
media players (third-party), 475-477
memory
RAM, troubleshooting, 226
Memory Diagnostics tool, 432-433
microphones
advanced settings, adusting, 480-481
voice recognition, enabling, 481
Microsoft Bob, 489
Microsoft Media Center, 473
Microsoft Office 2003 settings, backing up, 145
mini-BIOS, 211
minimum hardware requirements, 24, 82
Premium specifications, 55
Windows Experience Index tool, 55-57
mnemonic, 34
mouse
device configuration issues, troubleshooting, 229-230
drivers, troubleshooting, 227-229
troubleshooting, 227
MOV files, 469
Mozilla Firefox. See Firefox
MP3s, verifying bitrates, 462
msconfig, removing startup and services settings, 257-260
N
naming computers during install process, 169
Network and Sharing Center options, 356-357
network cards, configuring, 177
network connectivity, testing via
network troubleshooting, 300-301, 305-308
cables, 302
disconnections from
broadband connections, 309-310
cable modem connections, 311-315
wireless networks, 332-336, 339-341
networking, 25
new features in Vista windows, 14
NIC
resetting, 344
Niswander, Chris, 244
O - P
OGG files, 469
open windows, flipping through, 14
OpenAL, 534
Opera, 412
optimizing
scratch disk performance, 113-114
system performance, 100-101, 105-110
Outlook, backing up data, 136
Parental Controls, 20, 534-535
partitioning hard drives, 166-168
passwords
BitLocker recovery passwords, creating, 437-438
Windows XP password protection, 363
PawSense, 244
PC Tools Spyware Doctor, 192
PCA (Program Compatibility Assistant), 273
PEBKAC (Problem Exists Between the Keyboard and Chair), 455
performance
gaming systems
chipset driver, updating, 527-528
drivers, updating, 525
minimum hardware requirements, 518-519
software fixes, 523
video, troubleshooting, 522-523
slowdowns, reasons for, 120-123
virtual memory, optimizing, 110-111
personal data
AppData, backing up, 143
backing up, 142
Public folder, backing up, 144
user data, backing up, 142-143
Play Windows Startup Sound control, 458
plug-and-play issues, troubleshooting, 217-218
ports
mouse, troubleshooting, 227
serial ports, enabling, 208
USB 2.0 support, troubleshooting, 219-221
USB hubs, troubleshooting, 218-219
post-reinstallation tasks
installing security applications, 191-192
Internet connection, restoring, 180
cable Internet, 181
connections through router, 184
external USB wireless adapter, 185
internal wireless adapter, 185-187
Wi-Fi connections, 184
network cards, configuring, 177
security settings, verifying
UAC, 177
system backup, performing, 189-190
Windows Update, running, 188
power-down modes, 69
preventing
printing, troubleshooting, 231-234
privileges, 416
Problem Reports and Solutions tool, 277-278
Program Compability Wizard, troubleshooting compatibility issues, 275
programs
backing up, 145
Protected mode (IE7), 294
public folders
data, backing up, 144
file sharing between two Vista machines, 359-361
Q - R
quad-core processors, 84
RAM
receiving email, troubleshooting, 280-285
recommended hardware requirements, 83-85
recovering lost product keys, 152
recovery passwords, creating, 437-438
Recycle Bin, emptying, 105
Registry
backing up, 253
cleaning out, 405
performance slowdowns, 120
removing
third-party software references, 253-254
reinstalling. See also post-reinstallation tasks
administrator account, creating, 168-169
computer, naming, 169
from System Recovery Disk, 150
from Windows Vista upgrade disk, 151
from System Recovery in partition, 150-151
gathering required drivers, 153-155
product key, 152
Reliability Monitor, performance monitoring, 114-115
removing
malware startup entries, 63
software references from Registry, 253-254
third-party software, 251
updates, 270
web browser cache files, 108
Repair Wizards, troubleshooting network disconnections, 305-306
repairing
operating system problems
software
bug fixes, 246
Last Known Good Configuration fix, 248-249
version updates, 247
replication phase (ERIDA troubleshooting process), 34-35
resetting NIC, 344
resolution, adjusting, 494-496
deleting, 245
restoring
earlier configurations, 431
Easy Transfer Wizard backup data, 174-175
files via Shadow Copy, 243-245
Internet connection, 180
cable Internet, 181
connections through router, 184
external USB wireless adapter, 185
internal wireless adapter, 185-187
Wi-Fi connections, 184
Windows Vista via System Restore, 241-243
routers, 354
home network connections, restoring, 184
Internet disconnections, troubleshooting, 322-332
S
Safari, 412
Advanced Boot Options menu, 423
repairing operating system problems, 249-250
Safe Mode with Command Prompt option (Advanced Boot Options menu), 424
Samba, 382
sample rates, 461
SATA cable, troubleshooting, 444-446
scanners, troubleshooting, 234-235
scoring, Windows Experience Index, 42
screen resolution
adjusting, 494
lowering, 499
search boxes, 15
search feature, 24
searching for software files and folders, 256
secondary display issues, troubleshooting, 221-223
security, 395
anti-phishing
filters, 18
settings, 394
excluding applications from, 420
firewalls
best practices, 411
Internet Protected mode, 18, 393, 411-412
Internet settings, verifying operation, 179-180
Microsoft Defender, 392
Parental Controls, 20
User Account Control feature, 25
Windows Defender, 17
Security tab (Windows Mail), verifying settings, 284
self-powered USB hubs, troubleshooting, 218-219
sending mail, troubleshooting, 286-291
serial ports, enabling, 208
Servers tab (Windows Mail), verifying settings, 282-283
service packs, 32
services
modifying, 67
Services applet, 259
Shadow Copy
storage space usage, modifying, 245
sharing
files, accessing between two Vista machines, 359-361
folders
accessing between two Vista machines, 357-358
between Windows XP and Vista, 369-376
between Windows XP Pro and Vista, 371
Show More Details button, 42-44
shutdown
ACPI drivers, updating, 73
BIOS, updating, 74
simple file sharing, disabling on Windows XP, 364
SIT (System Information Tool), 44-45
Sleep mode
activating, 69
slow performance, reasons for, 120-123
S.M.A.R.T. (Self Monitoring, Analysis, and Reporting Technology), 440
SMTP servers, 139
snoutware, performance slowdowns due to, 122-123
Sofer, Nir, 152
software
antispyware, installing, 192
antivirus, installing, 191
compatibility issues, troubleshooting, 273-275
disruptive code, 240
drivers, 261
gathering for Windows Vista installation, 153-155
troubleshooting via Device Manager, 262-265
fixes, 246
incompatibility via Windows XP, 26
installations, troubleshooting, 272-273
repairing, Last Known Good Configuration fix, 248-249
troubleshooting, 63
third-party
disruptive code, 240
updates, uninstalling, 270
version updates, 247
volume controls
troubleshooting, 456
Soper, Mark Edward, 354
sound. See also audio; sound cards
codecs
file types, 468
DVDs, troubleshooting, 472
gaming systems, troubleshooting, 533-534
hardware volume controls, troubleshooting, 456
sampling, 461
software volume controls
troubleshooting, 456
source quality
speakers, troubleshooting, 451-452, 455, 459-460
Windows Vista audio services, troubleshooting, 478
sound cards
connections, troubleshooting, 452
default, changing, 455
disabling, 474
DX10, 522
error codes, cross-referencing, 454
installing, verifying, 453
multiple cards, maintaining, 454
speakers
5.1 surround sound, 464
connections, troubleshooting, 451-452
verifying configuration, 463
spyware
SSID (service set identifier), 147-148
Standard User accounts
admin-level tasks, performing, 417
Start menu, advanced search feature, 15
startup
software, troubleshooting, 63
video card problems, diagnosing, 72-73
Wake On LAN setting, troubleshooting, 74-76
storage capacity (CDs), 129
synchronizing workgroup names between Windows XP and Vista, 365
system backups, performing, 189-190
system BIOS, 38
malware startup items, disabling, 64-65
services
disabling, 67
startup
system images
creating, 134
system performance, optimizing, 100-102, 105-119
System Recovery Disk, reinstalling Windows Vista, 150
System Recovery Options, 428
Memory Diagnostics tool, 432-433
partitions, reinstalling Windows Vista, 150-151
Startup Repair, 430
System Restore, 431
System Restore, 241-243, 307, 431
System Tray, 457
T
techologists, 30
temporary files, cleaning up, 107-108
testing
network connectivity
Vista-to-Windows XP networking, 367-368
third-party media players, 475-477
third-party software
disruptive code, 240
drivers
troubleshooting via Device Manager, 262-265
Registry entries, uninstalling, 260-261
startup and services settings, uninstalling, 257-260
spyware
viruses
tokens, 466
transitions, turning off, 498
troubleshooting. See also repairing software
boot problems, 423
Cyberwalker’s Immutable Laws of Troubleshooting, 31
displays (monitors), 486, 490-496
driver issues, 194
DVDs
audio, 472
file saving issues, 237
gaming systems
hardware compatibility, 531-533
software fixes, 523
graphics card drivers, 504-505
Disk Boot Failure message, 440-442, 445-446
hardware via Device Manager, 204-206
information gathering, 39
Show More Details button, 42-44
Welcome Center, 40
Internet disconnections, 301-303, 306-307
wireless networks, 332-336, 339-341
Internet Protected mode, 411-412
memory, RAM, 226
mouse
device configuration issues, 229-230
operating system problems via Safe mode, 249
Problem Reports and Solutions tool, 277-278
ReadyBoost, 99
ACPI drivers, updating, 73
BIOS, updating, 74
shutdown and sleep, 70
software installations, 272-275
sound, 450
hardware volume controls, 456
multiple sound cards, 454
software volume controls, 456
sound card connections, 452-453
Windows Vista audio services, 478
software, 63
system RAM via Memory Diagnostics tool, 432-433
unrepeatable errors, 35
video playback, 505
AVI files, 510
Windows Media Player 11, 507-510
Vista-to-Mac networking, 380
Vista-to-Vista networking, 361
Vista-to-Windows XP networking, 368-369
white window of death, 279
Windows Mail
turning off
animations, 498
transitions, 498
U
UAC (User Account Control), 19, 66
alerts, displaying on desktop, 415
verifying operation, 177
uninstalling
startup and services settings, 257-260
unused programs, 105
updates, 270
unplugging unnecessary USB devices, 75
unrepeatable errors, troubleshooting, 35
unused files, deleting, 109-110
unused programs, removing, 105-107
updating. See also Windows Update
drivers, 192-194, 261, 265-268, 525
graphics cards, 70-72, 500-501
upgrading
CPU, 94
Vista, 489
USB (Universal Serial Buses), troubleshooting, 215-216
ReadyBoost, 99
User Account Control feature, 25
User accounts, 20
Windows XP password protecting, 363
user credentials, file sharing between two Vista machines, 359
user data, backing up, 142-143
V
verifying
hardware volume controls, 456
MP3 bitrate, 462
software volume controls, 456
sound card installation, 453
sound settings, 457
speaker configuration, 463-464
UAC operation, 177
Vista-to-Mac networking, 382-383
Vista-to-Windows XP networking, 367
Windows Mail settings
Connection tab, 284
General tab, 282
Security tab, 284
numbers, understanding, 49
updates, 247
video cards
3D settings, troubleshooting, 223
DX10, 521
secondary displays, troubleshooting, 221-223
video drivers, installing from manufacturer’s website, 501-503
video
playback
AVI files, 510
codecs, troubleshooting, 511-512
Windows Media Player 11, 507-510
settings, adjusting, 505
virtual memory, 77
viruses
Vista
reinstalling, 439
upgrading, 489
version, identifying, 488
Vista Business, 21
Vista Enterprise, 21
Vista Home Basic, 20
Vista Home Premium, 20
Vista Recovery Environment, 427-431
Vista Security Center, 394-395
Vista Upgrade Advisor, 45
Vista-to-Mac networking, 376
Mac firewall settings, verifying, 382
Mac user account, enabling, 377-378
troubleshooting, 380
Vista firewall settings, verifying, 382-383
Windows file sharing, enabling on Mac, 378-380, 383-384
Vista-to-Vista networking, troubleshooting, 361
Vista-to-Windows XP networking
Vista-to-Windows XP Pro networking, sharing folders, 371
voice recognition, enabling, 481
volume controls, verifying, 456
vssadmin command, 245
vulnerabilities of Vista, 395-397
spyware
viruses
W - X - Y - Z
Wake On LAN setting, troubleshooting, 74-76
WAV files, bitrates, 463
WDDM (Windows Display Driver Model), 503
web browsers
cache files, removing, 108
IE7
backing up data, 140
Protected mode, 294
Opera, 412
Safari, 412
white-box makers, 155
Wi-Fi, restoring Internet connection, 184
Window Vista upgrade disk, reinstalling Windows Vista, 151
Windows AnyTime Upgrade, 488
Windows Disk Cleanup utility, 107-108
Windows Easy Transfer
types of data saved, 126
Windows Experience Index, 42, 55-57
Windows Mail
Advanced tab, verifying settings, 284-285
backing up data, 137
Connection tab, verifying settings, 284
contacts, backing up, 138
General tab, verifying settings, 282
receiving email, troubleshooting, 280-285
Security tab, verifying settings, 284
sending mail, troubleshooting, 286-291
Servers tab, verifying settings, 282-283
troubleshooting, 280
Windows Me, System Restore, 241
Windows Media Player 11
backing up data, 144
non-playable file formats, 509-510
graphics card drivers, 500
running, 188
updates, uninstalling, 270
Windows Upgrade Advisor, 84
Windows Vista upgrade disk, product key, 152
Windows XP
DirectX version, identifying, 92-93
file and printer sharing, enabling, 365
Service Pack 2, 33
simple file sharing, disabling, 364
software incompatibility via Vista, 26
user accounts, password protecting, 363
workgroup names
editing in Vista, 366
editing in Windows XP, 366
synchronizing via Vista, 365
Windows XP Video Decoder Checkup Utility, 514
Windows-based upgrades, performing on BIOS, 211
wired home networks, backing up settings, 146-148
wireless networks
disconnections, troubleshooting, 332-336, 339-341
home networks, backing up settings, 147-148
WMP (Windows Media Player), 468
playable file types, 469
WMV files, troubleshooting video playback, 507
workgroup names, 359
editing in Vista, 366
editing in Windows XP, 366
synchronizing between Windows XP and Vista, 365