When somebody new to the ERP/CRM space is exposed to Sure Step, they are often overwhelmed. For that matter, given the volumes of content, even experienced consultants don't fully understand all the resources available to them. As such, one of our objectives with this book was to provide more clarity to those starting in the industry, while augmenting the savvy consultants and arming them with additional ammunition for their bag of tricks.

Therefore, this book was much more than just another step-by-step guide into project management. Our goal was to address daily challenges of different stakeholders, not only those of the project manager. We fashioned the book as an easy-to-follow guide for high-performance team members using Sure Step as the basis for delivering Microsoft Dynamics solutions.

We hope you have gained insights into the design and architecture of Sure Step, as well as into the applicability of the methodology to your engagements. Sure Step is a methodology developed by the Field, for the Field, and its success will continue to be driven by you, the users of the methodology.