I co-authored this book because I wanted to help Microsoft Dynamics implementers and customers find their own way through due diligence, quality assurance, and satisfaction, guided by Microsoft Dynamics Sure Step principles. Each line of text in this book is based on what I learned in my career and still learn every day I teach and consult. Therefore, I want to thank all my trainees, customers, colleagues, and employers from whom I learn every day. I am a trainer and a student at the same time.
Stating that writing this book was an arduous task is squeezing the truth. The only way to get it done was to write for days on end. This book consumed my evenings, weekends, and holidays, which was time away from my precious family. Therefore I want to thank my wife Stien, and Stany and Lou, my lovely sons.
Planning to write a book is one thing, getting it done is a complete different ball game. But I could count on Chandru Shankar at all times. Chandru excels in his knowledge, knows Sure Step inside out, inspires, motivates, leads, and knows how to manage. He is a talented go-getter who guided me through every step of the way. Therefore, my deepest thank you to you, Chandru; I could not have managed this without you.
My thanks also go to Fotini Kaklamanou for introducing me to Sure Step many years ago and to Aditya Mohan for continuously inspiring so many people, including me, for this customer engagement methodology; your support for this book was crucial. Thanks to Bernadette Catherine Kelly for reviewing this book's proposal at the very beginning of the process.
Special thanks to all the reviewers who have contributed on this book. Thank you Swen Maes, Claude Verschueren, Jim Atkinson, and Vjekoslav Babić for fantastic contributions.
Thank you to all the Packt Publishing staff and Kerry George for your support and trust.
Finally, I want to dedicate this book to my father, Eric Bellefroid, currently retired. He excelled as a process optimization specialist and methodologist at Volvo Cars before those terms even existed.