- Microsoft Dynamics Sure Step 2010
- Copyright
- Credits
- Foreword
- About the Authors
- Acknowledgement
- Acknowledgement
- About the Reviewers
- www.PacktPub.com
- Preface
- 1. Background and Concepts
- The business solutions market
- The importance of a methodology
- Why it is critical to have a solid approach for selecting and deploying ERP/CRM solutions
- What is Microsoft Dynamics Sure Step?
- Microsoft Dynamics overview
- What is a project?
- Implementing the solution
- ERP and CRM implementations—facts and figures
- Summary
- References
- 2. Solution Selling and Driving Due Diligence
- 3. Managing Projects
- About projects and project management
- The four pillars of project success
- Project management essentials
- Project management adoption
- The indispensable organizational benefits
- Summary
- References
- 4. Selling with Sure Step
- The Sure Step Diagnostic phase
- A repeatable process for the sales teams
- Starting the discovery process with solution positioning
- The first step to envisioning the future state
- Identifying the right solution
- Determining the infrastructure implications
- Estimating the delivery costs, approach, plans, and roles
- Reducing the risk perception
- Estimating the Return on Investment (ROI)
- Developing the project charter
- Closing the sales cycle
- Initiating the delivery cycle
- Other usage scenarios for the decision accelerators
- Solution selling to a current customer
- Supporting the customer's buying cycle
- Positioning the solutions for specific industries
- Summary
- References
- 5. Implementing with Sure Step
- Implementation approaches in Sure Step
- Waterfall-based implementation project types
- Setting up a program for solution rollout
- The Sure Step waterfall implementation phases
- The Analysis phase
- The start of the project
- A chance to establish the project culture
- Wrapping up
- To train or not to train?
- The uncontrolled Analysis phase
- Real-life analysis scenarios
- Analyze what?
- Go for interim analysis deliverables
- Managing scope creep during the Analysis phase by means of Fit/Gap Analysis
- Do not forget about data migration
- Interact with the infrastructure department
- The Design phase
- The Development phase
- The Deployment phase
- The Operation phase
- The Agile Implementation project type
- Summary
- References
- 6. Quality Management and Optimization
- Quality management manifestation in Sure Step
- Quality control within the project types
- The Sure Step Optimization Offerings Roadmap
- Summary
- References
- 7. Upgrading with Sure Step
- 8. Project and Organizational Change Management
- 9. A Practical Guide to Sure Step Adoption
- Don't park your brain outside
- Strategy execution
- Change management
- Why change initiatives fail
- Underestimating the need for a clear vision of the desired change
- Failing to clearly communicate the vision
- Failing to build a substantial coalition
- Permitting roadblocks against the vision
- Not generating a sense of urgency tied to improved performance
- Not building a plan for short-term wins
- Failing to lead and coach changes in business behavior
- Failure of managers to operate in and above day-to-day execution
- Not practicing what you preach
- Fail to anchor changes in business culture
- Why change initiatives fail
- The Sure Step adoption program
- Sure Step for Independent Software Vendors
- Summary
- References
- Don't park your brain outside
- 10. Summary and Takeaways
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