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1. Basic Skills
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1. Basic Skills
by Joan Lambert and Joyce Cox
Microsoft® Outlook® 2010: Step by Step
Microsoft® Outlook® 2010: Step by Step
A Note Regarding Supplemental Files
Introducing Microsoft Outlook 2010
Let's Get Started!
Modifying the Display of the Ribbon
Dynamic Ribbon Elements
Changing the Width of the Ribbon
Adapting Exercise Steps
Features and Conventions of This Book
Using the Practice Files
Getting Help
Getting Help with This Book
Getting Help with Outlook 2010
More Information
Your Companion eBook
1. Basic Skills
1. Get Started with Outlook 2010
Connecting to E-Mail Accounts
Troubleshooting Connection Problems
Connecting to Exchange Accounts
Connecting to Internet E-Mail Accounts
Key Points
2. Explore the Outlook Windows
Working in the Outlook Program Window
The Program Window
Outlook Modules
Working with the Ribbon and the Backstage View
The Backstage View
Module and Item Tabs
Working in the Mail Module
Navigation Pane Content
Mail Module Views
The Ribbon
Message Windows
Message Composition Windows
Message Reading Windows
Working in the Calendar Module
Calendar Module Content
Calendar Item Windows
Working in the Contacts Module
Contacts Module Content
Contact Record Windows
Working in the Tasks Module
Tasks Module Content
Task Windows
Key Points
3. Send and Receive E-Mail Messages
Creating and Sending Messages
Addressing Messages
Troubleshooting Message Addressing
Troubleshooting the AutoComplete Address List
Troubleshooting Multiple Recipients
Troubleshooting the Address Book
Entering Content
Saving and Sending Messages
Attaching Files to Messages
Viewing Messages and Message Attachments
Configuring Reading Pane Behavior
Viewing Reading Pane Content
Marking Messages as Read
Single Key Reading
Viewing Message Participant Information
Presence Icons
Contact Cards
The People Pane
Responding to Messages
Key Points
4. Store and Access Contact Information
Saving and Updating Contact Information
Creating Contact Records
Address Books
Contacts and Suggested Contacts Address Books
Custom Address Books
Global Address Lists
Communicating with Contacts
Initiating Communication from Contact Records
Selecting Message Recipients from Address Books
Displaying Different Views of Contact Records
Printing Contact Records
Key Points
5. Manage Scheduling
Scheduling and Changing Appointments
Scheduling and Changing Events
Scheduling Meetings
Responding to Meeting Requests
Displaying Different Views of a Calendar
Views
Arrangements
Using the Date Navigator
Key Points
6. Track Tasks
Creating Tasks
Creating Tasks from Scratch
Task Options
Creating Tasks from Outlook Items
Updating Tasks
Removing Tasks and Items from Task Lists
Managing Task Assignments
Tasks You Assign to Others
Tasks Other People Assign to You
Displaying Different Views of Tasks
Key Points
2. Content Management
7. Organize Your Inbox
Working with Conversation View
Split Conversations
Viewing Conversations
Conversation View Settings
Managing Conversations
Arranging Messages in Different Ways
Organizing Outlook Items by Using Color Categories
Organizing Messages in Folders
Managing Messages by Using Quick Steps
Quickly Locating Messages
Printing Messages
Deleting Messages
Key Points
8. Manage Your Calendar
Defining Your Available Time
Configuring Time Zones
Working with Multiple Calendars
Sharing Calendar Information
Sharing Calendars with Co-workers
Sharing Calendar Information Outside of Your Organization
Printing a Calendar
Key Points
9. Work with Your Contact List
Creating Additional Address Books
Importing and Exporting Contact Records
Creating Contact Groups
Quickly Locating Contact Information
Personalizing Electronic Business Cards
Key Points
10. Enhance Message Content
Personalizing the Appearance of Message Text
Formatting Message Text
Adding Signatures to Messages Automatically
Embedding and Modifying Images
Inserting Pictures
Inserting Clip Art and Shapes
Capturing Screen Images
Modifying Images
Creating and Formatting Business Graphics
Changing Message Settings and Delivery Options
Key Points
3. Program Management
11. Manage E-Mail Settings
Working with New Mail Notifications
Creating Rules to Process Messages
Blocking Unwanted Messages
Working with Junk E-Mail Messages
Configuring Junk E-Mail Options
Securing Your E-Mail
Digital Signatures
Obtaining a Digital ID
Digitally Signing Messages
Encryption
Plain Text Messages
Information Rights Management
Blocking External Content to Protect Your Privacy
Key Points
12. Work Remotely
Working with Outlook Items While Offline
Public Folders
Setting Cached Exchange Mode Options
Managing Download Options for Slow Connections
Choosing to Work Offline
Managing an Offline Address Book
Automatically Replying to Messages
Working with SharePoint Site Content
Working Offline with Document Library Content
Importing SharePoint Contacts Lists
Connecting to a SharePoint Calendar
Key Points
13. Customize Outlook
Personalizing the Outlook Program Window
Creating and Managing Quick Steps
Customizing the Ribbon
Customizing the Quick Access Toolbar
Personalizing Your Office and Outlook Settings
Mail
Compose Messages
Outlook Panes
Message Arrival
Conversation Clean Up
Replies and Forwards
Save Messages
Send Messages
MailTips
Tracking
Message Format
Other
Calendar
Contacts
Tasks
Notes and Journal
Search
Mobile
Language
Advanced
Key Points
Glossary
A. Keyboard Shortcuts
Common Procedures
Basic Navigation
Create an Item or File
Procedures in All Items
Search
E-Mail
Calendar
Tasks
Contacts
Contacts: In the Edit Business Card Dialog Box
Color Categories
Format Text
Add Web Information to Items
Printing
Send/Receive
Visual Basic Editor
Macros
Views
Table View
Calendar Day/Week/Month View
Date Navigator
Business Cards View or Address Cards View
Timeline View (Tasks or Journal)
Index
About the Authors
Copyright
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Your Companion eBook
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1. Get Started with Outlook 2010
Part 1. Basic Skills
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
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