1 ILM Super Series study links
3 Links to S/NVQs in management
Session A Measuring performance
2 What is performance measurement?
3 Performance measurement principles
4 A range of performance measures
5 Financial performance measures
6 Non-financial performance measures
8 Stakeholders and their objectives
Session B Monitoring and improving performance
2 Developing performance standards
Session C Making work more rewarding
2 Taking the skill out of work
5 Job rotation and job enlargement
Session D The team leader's role
4 Managing performance to meet objectives