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Contents

Series preface

Unit specification

Workbook introduction

1     ILM Super Series study links

2     Links to ILM qualifications

3     Links to S/NVQs in management

4     Workbook objectives

5     Activity planner

Session A     Measuring performance

1     Introduction

2     What is performance measurement?

3     Performance measurement principles

4     A range of performance measures

5     Financial performance measures

6     Non-financial performance measures

7     External comparisons

8     Stakeholders and their objectives

9     Summary

Session B     Monitoring and improving performance

1     Introduction

2     Developing performance standards

3     Monitoring performance

4     Improving performance

5     Summary

Session C     Making work more rewarding

1     Introduction

2     Taking the skill out of work

3     Reviewing the theory

4     Job enrichment

5     Job rotation and job enlargement

6     Job enrichment in practice

7     Summary

Session D     The team leader's role

1     Introduction

2     Needs and your team

3     Motivation and the team

4     Managing performance to meet objectives

5     Job enrichment

6     Job enrichment and the team

7     Summary

Performance checks

1     Quick quiz

2     Workbook assessment

3     Work-based assignment

Reflect and review

1     Reflect and review

2     Action plan

3     Extensions

4     Answers to self-assessment questions

5     Answers to activities

6     Answers to the quick quiz

7     Certificate

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