Cover image for Managing Performance, 5th Edition

Managing Performance, 5th Edition

Author Institute of Leadership & Institute of Leadership & Management
Release Date: 2013/06/01
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Book Description

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

Table of Contents

  1. Front Cover
  2. Title Page
  3. Copyright
  4. Contents
  5. Series Preface
  6. Unit Specification
  7. Workbook Introduction
    1. 1 ILM Super Series study links
    2. 2 Links to ILM qualifications
    3. 3 Links to S/NVQs in management
    4. 4 Workbook objectives
    5. 5 Activity planner
  8. Session A Measuring performance
    1. 1 Introduction
    2. 2 What is performance measurement?
    3. 3 Performance measurement principles
    4. 4 A range of performance measures
    5. 5 Financial performance measures
    6. 6 Non-financial performance measures
    7. 7 External comparisons
    8. 8 Stakeholders and their objectives
    9. 9 Summary
  9. Session B Monitoring and improving performance
    1. 1 Introduction
    2. 2 Developing performance standards
    3. 3 Monitoring performance
    4. 4 Improving performance
    5. 5 Summary
  10. Session C Making work more rewarding
    1. 1 Introduction
    2. 2 Taking the skill out of work
    3. 3 Reviewing the theory
    4. 4 Job enrichment
    5. 5 Job rotation and job enlargement
    6. 6 Job enrichment in practice
    7. 7 Summary
  11. Session D The team leader's role
    1. 1 Introduction
    2. 2 Needs and your team
    3. 3 Motivation and the team
    4. 4 Managing performance to meet objectives
    5. 5 Job enrichment
    6. 6 Job enrichment and the team
    7. 7 Summary
  12. Performance Checks
    1. 1 Quick quiz
    2. 2 Workbook assessment
    3. 3 Work-based assignment
  13. Reflect and Review
    1. 1 Reflect and review
    2. 2 Action plan
    3. 3 Extensions
    4. 4 Answers to self-assessment questions
    5. 5 Answers to activities
    6. 6 Answers to the quick quiz
    7. 7 Certificate