Part 1 The Basics of Teamwork 1
Chapter 1 Teams in Organizations: Facts and Myths 3
Chapter 2 Performance and Productivity: Team Performance Criteria and Threats to Productivity 22
Chapter 3 Rewarding Teamwork: Compensation and Performance Appraisals 45
Part 2 Internal Dynamics 73
Chapter 4 Designing the Team: Tasks, People, and Processes 75
Chapter 5 Team Identity, Emotion, and Development 104
Chapter 6 Sharpening the Team Mind: Communication and Collective Intelligence 130
Chapter 7 Team Decision Making: Pitfalls and Solutions 162
Chapter 8 Conflict in Teams: Leveraging Differences to Create Opportunity 195
Chapter 9 Creativity: Mastering Strategies for High Performance 215
Part 3 External Dynamics 245
Chapter 10 Networking, Social Capital, and Integrating across Teams 247
Chapter 11 Leadership: Managing the Paradox 277
Chapter 12 Interteam Relations: Balancing Competition and Cooperation 306
Chapter 13 Teaming Across Distance and Culture 330
Appendix 1 Managing Meetings: A Toolkit 358
Appendix 2 Tips for Meeting Facilitators 366
Appendix 3 A Guide for Creating Effective Study Groups 370
Appendix 4 Example Items from Peer Evaluations and 360-Degree Performance Evaluations 374
References 381
Name and Author Index 441
Subject Index 455