Notes
Chapter 1
1.According to Ernst & Young.
2.Browne (1997), pp. 147–168.
Chapter 2
1.Rebecca Barclay is President, Knowledge Management Associates Inc. [email protected]
2.Davenport (2005).
3.Reinhardt, Schmidt, Sloep, and Drachsler (2011), pp. 150–174.
4.Mosco and McKercher, pp. vii–xxiv.
5.Congressional Research Service and Civil Service Retirement & Disability Fund. http://data.govloop.com/Government/Age-Distribution-of-Federal-Employees-Number-and-P/k5kr-j98h
6.http://www.integralvisions.com/bsmr.xhtml
Chapter 3
1.Charan (1989).
Chapter 4
1.Garratt (2000).
2.trans. Frederick Goodrich Henke, Intro. James H. Tufts, (1916).
3.Maltoni (2009).
Chapter 5
1.Koulopoulos and Frappaolo (1999).
2.“What the CEO Wants You to Know,” Crown Business (2001).
3.Garvin (2000).
4.Gates, (1999).
5.Browne (1997).
6.Lawler et al. (2004).
7.Welch and Byrne (2003).
8.Kransdorff (1998).
9.Kransdorff (2009).
Chapter 6
2.Stewart (1991).
3.European Management Journal (1996).
4.Toffler (2000).
5.Peppers (2004).
6.Allee (1997).
7.Schrage (1995).
Chapter 7
1.In their book, “Corporate Instinct: Building a Knowing Enterprise for the 21st Century.”
2.In their book “Corporate Instinct: Building a Knowing Enterprise for the 21st Century,” ITP, 1997, page 6.
3.Snyder and Wenger (2000), p. 139.
5.As Daniel Goleman (2000) defines. See also his latest edition when he emphasizes EQ as more important than IQ, by Bloomsbury Paperbacks, 2010.
Chapter 8
1.Farson (1997).
2.Handy (2010).
3.Korda (2009), p. 78.
4.Koulopoulos (2011).