Figures
Figure 1.1
Evolution of information communication processes
Figure 1.2
Evolution of medical X-ray process
Figure 1.3
Fast-food restaurant customer process
Figure 2.1
Sparkline example from Excel
Figure 2.2
Precision example using Excel
Figure 3.1
Information processing flowchart symbols adapted for use in other process diagrams
Figure 3.2
Block diagram of fast-food restaurant customer order process
Figure 3.3
Service process blueprint for fast-food restaurant customer order process
Figure 3.4
Cross-functional diagram of fast-food restaurant customer order process
Figure 3.5
Service process blueprint from Figure 3.3 modified to show the information process content more clearly
Figure 3.6
Customer order process step modified to take advantage of information technology to provide dematerialized order information
Figure 4.1
Interaction matrix for businesses and customers
Figure 4.2
Interaction matrix for businesses, customers/citizens, governments, machines, and the Internet
Figure 4.3
Examples of some commonly used barcode standards
Figure 4.4
Unedited OCR printed text conversion result
Figure 5.1
The alphabet universe of information applications used by a typical large enterprise company
Figure C.1
Customer volume and sales volume for two store locations for a given week
Figure C.2
Some analysis summaries using the data shown in Figure C.1
Tables
Table 2.1
Areas of measurement
Table 3.1.
Common performance measures
Table 4.1
Bar coding for each numeral in a POSTNET barcode
