This IBM® Redbooks® publication provides a practical guide to the design, installation, configuration, and maintenance of IBM Content Manager OnDemand Version 9.0.

Content Manager OnDemand manages high-volume storage and retrieval of electronic statements and provides efficient enterprise report management. Content Manager OnDemand transforms formatted computer output and printed reports, such as statements and invoices, into electronic information for easy report management. Content Manager OnDemand helps eliminate costly, high-volume print output by capturing, indexing, archiving, and presenting electronic information for improved customer service.

This publication covers the key areas of Content Manager OnDemand, some of which might not be known to the Content Manager OnDemand community or are misunderstood. The book covers various topics, including basic information in administration, database structure, storage management, and security. In addition, the book covers data indexing, loading, conversion, and expiration. Other topics include user exits, performance, retention management, records management, and many more.

Because many other resources are available that address subjects on different platforms, this publication is not intended as a comprehensive guide for Content Manager OnDemand; rather, it is intended to complement the existing Content Manager OnDemand documentation and provide insight into the issues that might be encountered in the setup and use of Content Manager OnDemand.

This publication was produced by a team of specialists from around the world working at the International Technical Support Organization (ITSO), San Jose Center.

Wei-Dong Zhu is a Content Management Project Leader with the ITSO at IBM US, California. She is a Certified Solution Designer for IBM Content Manager. She has more than 10 years of software development experience in accounting, image workflow processing, and digital media distribution (DMD). Her development work in one of the DMD solutions contributed to a first time ever win for IBM of an Emmy award in 2005. Jackie joined IBM in 1996. She holds a Master of Science degree in Computer Science from the University of
Southern California.

Jim Ilardi is a Consulting Client Solution Professional in Carmel, New York. Jim has over 30 years of experience in IT and over 18 years working with Content Manager OnDemand. Jim started with IBM in Lab Services installing many OnDemand systems around the world. Today, Jim works in Pre-Sales Technical Sales covering Enterprise Content Manager in the New York Area.

Deborah Matamoros is a Software Developer with Content Manager OnDemand. She has 26 years of development experience at IBM, with the last seven of those years in OnDemand. Her area of expertise is Report Distribution. Debbie holds a degree in Computer Science from the University of Oregon and currently resides in Park City, Utah.

Trina D Morgans is a Level 2 Support Engineer with Content Manager OnDemand for IBM z/OS® in West Chester, Pennsylvania. She has 3 years of experience with Content Manager OnDemand, and 30 years of experience in IBM DB2® for z/OS. She has worked at IBM for 12 years. Her areas of expertise include database, performance and tuning, installation, migration, and overall Content Manager OnDemand troubleshooting. She has co-authored books on DB2 data warehousing and referential integrity. Trina holds multiple degrees in both Computer Science and Technology.

Paula Muir is a Software Developer with Content Manager OnDemand for Multiplatforms in Boulder, Colorado. She has 20 years of experience with Content Manager OnDemand, and 15 years of experience in the data indexing field. She has worked at IBM for 19 years. Her areas of expertise include indexing and loading data, and AFP and PDF architecture. She has written extensively on using ACIF to index line data and AFP documents, and indexing PDF documents. Paula holds a degree in Mathematics and Computer Science from the University of Illinois.

Hassan A Shazly is a Content Manager OnDemand Development, Performance, and Quality Assurance Manager at IBM US. He has 37 years of IT experience. He has worked for IBM for the last 17 years and is a certified Content Manager OnDemand specialist. His areas of expertise include various business and scientific applications. He has written over 25 publications and has presented at multiple technical conferences. He holds a Ph.D. in Remote Sensing and Image Processing from the University of South Carolina.

Edward E Stonesifer is an Executive Technical Sales Specialist with Mid-Atlantic Enterprise Content Management Business Unit at IBM US. Ed has 37 years of experience in Information Technology and 23 years of experience with Content Manager OnDemand, specializing across all IBM eServer™ platforms. Ed has been instrumental in providing input to the product development team for enhancements to meet the business requirements for all Content Manager OnDemand customers. Ed had presented at numerous technical conferences and has authored technical white papers addressing Content Manager OnDemand.

Vanessa T Stonesifer is a Software Engineer with the Content Manager OnDemand development team at IBM US, with a current focus on performance and system integration testing. Vanessa joined IBM Software Group in 1999 as a Technical Leader and Consulting Services Specialist in the Enterprise Content Management Software Group Services division – Content Manager OnDemand. Vanessa has over 29 years of experience in Information Technology and with over 18 years of experience with Content Manager OnDemand. She was the Technical Team Lead for Content Management Lab Services for more than 12 years, responsible for solution implementations, performance optimization, and migrations for Content Manager OnDemand. Vanessa has also presented at multiple technical conferences and Content Manager OnDemand User Groups and has co-authored multiple Content Manager OnDemand IBM
Redbooks publications.

Sebastian Welter is a technical professional for Enterprise Content Management and Analytics in IBM Germany. He is the European Advisory Council for Content Manager OnDemand with 10 years of experience with Content Manager OnDemand on various platforms. His areas of expertise include large Enterprise Content Manager architectures as well as analytics application in the space of text analytics.

Special thanks to the following people for their leadership and assistance during the production of this publication:

Rich Howarth, Thomas Garcia, Gregory Felderman

Special thanks to the entire Content Manager OnDemand Development and Support teams, without whom we would not be able to produce this book.

Additionally, special thanks to the following people who have contributed their time and energy to assist us in producing the book:

Ben Baker, Ben Boltz, Nelson Chen, Trang K Duong, Dan Harrison, Brian Hoyt, Christopher Lewis, Bob Lichens, Rosalba Lucero, Robert Marshall, Nancy O’Brien, Sandi Pond, Patricia Ramirez, Rob Russell, John Sherrill, Kevin Van Winkle, Debbie Wagner, Sharon Weinberg, Bernard Wolf
IBM Software Group, Content Manager OnDemand, U.S

Here’s an opportunity to spotlight your skills, grow your career, and become a published author—all at the same time! Join an ITSO residency project and help write a book in your area of expertise, while honing your experience using leading-edge technologies. Your efforts will help to increase product acceptance and customer satisfaction, as you expand your network of technical contacts and relationships. Residencies run from two to six weeks in length, and you can participate either in person or as a remote resident working from your
home base.

Find out more about the residency program, browse the residency index, and apply online at:

Your comments are important to us!

We want our books to be as helpful as possible. Send us your comments about this book or other IBM Redbooks publications in one of the following ways:

IBM Corporation, International Technical Support Organization
Dept. HYTD Mail Station P099
2455 South Road
Poughkeepsie, NY 12601-5400