Chapter 1
In This Chapter
Letting everyone know where to find you on Facebook
Sharing and suggesting your Page with your existing customers and connections
Sharing photos to attract people to your Page
In Books II and III, we explain how to design a functional Facebook Page. In this minibook, you find some practical ways to increase the visibility for your Page by letting people know where you’re located on Facebook and learning how to share and suggest your Page to Friends.
Imagine that you open a new storefront. You want to send out notifications to everyone on your lists, both existing and potential customers, so they can find you. You need to do the same for your Facebook Page.
Some of your existing customers and connections are already on Facebook, but some (depending on your customer demographics) are not. At the ready are Facebook’s built-in systems for attracting people to your Page and some time-tested offline strategies to bring people not on Facebook to your Page.
When you open the doors to your new Facebook location, you’ll be stepping into a new type of marketing — one based on conversation, content, value, and sharing. The next few pages contain ideas you can use right away to add Facebook to your existing company materials and website, as well as some basic techniques using the Facebook Photo Album that are sure to attract people to your Page.
Think of your Facebook Page as a new bricks-and-mortar space. It has an address and is open 24/7. You just moved in, and it’s time to let people know about it. The point is to build a bit of a buzz about your new place so people will like the Page and share it with their Friends.
Some businesses create a Page launch day to make a big splash with their entry on Facebook. Others go slowly and build their presence on Facebook over time. Pick the way that suits you and your business, but make sure you do all the following (that apply) to invite your existing customers and connections.
A vanity URL doesn’t contain numbers like this:
http://www.facebook.com/Pages/manage/?act=40641063#!/Pages/Socially-Congruent/147368801953769?ref=ts
If your business has a phone on-hold system, update it and add your Facebook address. Here are several great (made-up) examples:
Most businesses want to add their Page name to their e-mail signature right away. You don’t have to have your vanity URL yet to do this because you can hyperlink a long URL to simple text. In case you don’t have a signature yet, we show you how to fix that, too.
Follow the instructions for the e-mail client you use to create an e-mail signature that promotes your Page.
If you use Microsoft Outlook 2007, follow these instructions. Other versions of Outlook will be similar, but it’s always good to check Outlook’s tutorials on how to modify your e-mail signature.
Doing so pulls up the Signatures and Stationery dialog box. Make sure that you’re on the E-mail Signature tab, as shown in Figure 1-1.
When you create a new e-mail message, your existing signature autopopulates in the new e-mail. To change the e-mail signature from within the message, click the Insert tab in the new e-mail window, select Signatures from the Ribbon, and click the name of the new signature. Outlook replaces the signature in the new e-mail message with the one you choose.
If you use Gmail, you design your signature a little differently than you do in Yahoo! and Outlook. The good news is that you can add an image to your signature; however, you can’t upload it from your computer. You need to host images “in the cloud,” which means using a service such as Flickr, or even Facebook, to store the images online.
Note: The Gmail Options link may look different, depending on which browser, and which version of that browser, you’re using. The link may be labeled Settings.
The Settings page appears and defaults to the General tab.
If you have only one Gmail address, you won’t see a drop-down menu.
You can have as many signatures as you have Gmail addresses.
If you type the URL in your signature (for example, https://www.facebook.com/GrandmaMaryShow instead of Grandma Mary Show), the URL information is autopopulated when you click the hyperlink icon.
This is what makes Gmail’s signature program different from the others. You can’t just upload an image from your computer. The image has to exist somewhere online. Gmail will connect to that address online and pull it into the signature each time you send an e-mail.
If the image you want to use exists only on your computer’s hard drive, you can upload it to your Facebook album or to an image site such as Flickr. After you upload it, right-click it (Control-click on a Mac) and then choose Copy Image URL (or Copy Link Address or Copy Image Location) from the menu that appears.
A preview of the image is there for you to check.
All images online have an address or URL. You can use any image on your website, or any image hosted on Facebook or photo-hosting sites (such as Flickr).
Using other people’s images could be an infringement of copyright. Use only those images for which you have permission to use.
Figure 1-3 shows a full signature example, including an image, created with Gmail.
You can add some simple text to your signature with the link spelled out (not hyperlinked), as follows:
Some businesses dedicate a hard copy mailing to their customers to tell them about their new Facebook Page. You can include the announcement in a regular mailing or create a special one, but if your customers read what you send them in the mail (postcards, brochures, newsletters), you need to make the announcement in that medium, too.
Many companies are now including in all their hard copy mailings a small social connection area that shows their online connections, including their website address, YouTube channel, Twitter username, LinkedIn company page address, and more.
You need to have your vanity URL before you update your letterhead. As we discuss earlier in this chapter, you may need 25 people to like your Page to be eligible to get one. Then you can add an elegant URL, like www.facebook.com/SociallyCongruent, to your stationery, as shown in Figure 1-4.
Web pages now commonly feature a Facebook icon. In fact, a website without one seems to be missing something. You eventually want to integrate everything Facebook has to offer with your website. See Book VII (on advanced marketing) for everything Facebook offers. For now, a simple first step is to connect your website to Facebook.
Putting a linked Facebook icon on your website or blog is very easy. All you need are your Facebook Page URL address and an image of the icon you want to use. You can even do this before you secure your vanity URL. You can have a graphic designer create an icon image for you or use an existing one, as shown in Figure 1-5.
After you select the appropriate category, find an icon that blends well with your website. Select it and then select the size you need. If you don’t know what size you need, download all the sizes and save them to your computer. Then you need to send these images to your webmaster to place on your website or do the job yourself.
If you’re using an HTML system to create your website, you can create your own linked image and then upload the new HTML page with the new icon (with the link code) to your server. If that last sentence made no sense to you, you need to talk to your webmaster or website designer.
If your Page is a service that you offer, go back to your Facebook Profile and add a little bit to your About tab about your new Page’s location. If your business is something that you want to keep completely separate from your Profile on Facebook, you can skip these steps. Book II, Chapter 2 covers how to edit your About tab.
To link to your business Page from your Profile, follow these steps:
This step takes you to your Timeline.
You go to an interface where you can edit all the bits and pieces of your personal account.
You can use the Work and Education section to add your new Page address.
Fill in your position and any other important information (address and so on).
Figure 1-6 shows how the editing space looks on the Timeline.
Make sure that the viewing option is set to Public so that people will be able to see your Page linked and be able to click through to it. You can change the icon by clicking the drop-down arrow while you’re in Editing view and selecting the world icon (Public).
Another creative idea is to put your business Page URL on your Profile’s Cover photo. You have to do a little photo editing, but the result will help move people over to your Page. Or you can put your website address on the image, as in Figure 1-7.
Maybe you’ve been active on Twitter or various niche social media sites, and now you want to invite the people you’ve met there to visit your Page. You can get people to click the link to check you out, but you want them to like you, too.
A good way to develop a flow to your Page — so that people are asking questions or commenting on your posts — is to invite your most engaged members of your other social networks to join you on Facebook.
Here are some examples of how you can connect your Facebook Page with other social media:
After you add the link to your Page on your other networks, you can start to invite people to your Page through your regular posts and updates. One of the attractive things about a Facebook Page is that you can have a longer conversation than the 140-character limit in Twitter, so your Twitter followers might enjoy a longer conversation with you on Facebook.
The debate between growing your Page manually and buying automatic fans is a controversial subject. As much as we’d like to take the middle ground on this, we recommend that you grow your Page organically. It’s always better to have people on your Page who are real, engaged fans of your product or service rather than to pay companies for any “Get fans fast!” services you hear about or see online.
Think creatively about contests, games, applications, and other forms of Page building rather than buying your way into Facebook fame. See Books V–VIII for those strategies.
You have several ways to invite your Friends to like your Page:
If you don’t want any of your Friends to be invited to be connected to this Page, you can skip inviting and sharing.
There are countless other ways to bring people other than your Facebook Friends to your Page, but these ways are built into Facebook’s own system and can be used effectively to create momentum toward an engaged community for your business. After you have a few friendly faces who have liked your Page, you can start to use some of the advanced marketing ideas in Books V through VIII.
Only the Page admins can use the Invite Friends feature. Everyone else needs to use the Share feature.
As an admin, to invite your personal Facebook Friends to your business Page, follow these steps:
A dialog box appears.
You have several ways to do this:
The invitation will be sent.
If a person has already been invited to like the Page, it will say “invited” with a check mark to the right of their name.
As of this writing, you don’t get a chance to add a personal message to a Friends invitation. Your Friends can ignore the message, click the link that takes them to your Page and click the Like button there, or click the Like link in the notification.
The other main way to invite your Friends to your new Page is this:
A dialog box opens.
A window is automatically fills with some of the information from your Page’s Info section. The items included are defined by the type of business category you choose, as we discuss in Book II, Chapter 1. If you filled in your Info fields fully, you see a description of your business, including your Page’s Profile image, all ready to send.
Anyone sending a Share invitation can edit the title and the information by clicking in those fields and typing something new.
If you’re posting to your own Timeline, you can also change who can see the Share post by opening the Post Privacy Setting drop-down menu (see Figure 1-11) and deciding whether everyone, just Friends, or others can see it. You have several choices, and you can also select Custom and then set who can and who can’t see this invitation.
The next few figures show examples of what the Share invitation will look like, depending on which business category you chose for your Page.
Figure 1-12 shows someone who chose Product/Service. It populates the invitation only with the Company Overview text from the Basic Information page. Look how much information can be sent!
In Figure 1-13, the category is Public Figure, which populates the invitation only with the Personal Information from the Basic Information page.
Figure 1-14 shows what is pulled up for a Page with the category Musician/Band. It populates the invitation only with the Biography part of the Basic Information page. If you don’t put anything in the Biography field, the invitation pulls information from the Members field.
Figure 1-15 highlights a TV show. The invitation populates only with the Plot Outline text of the Info link, as shown in.
It’s perfectly okay to privately message some of your closest Friends and business partners to ask them to share your Page with their Friends on Facebook. You can call them on the phone (imagine that!), e-mail your new Facebook address link to them, give them a handwritten invitation over drinks (it’s been done), or use the built-in instant messaging (chat) system that Facebook offers. If your Friends like using the chat system, you can have a nice little conversation with them about your new Page.
If you click someone with the phone icon, the regular chat message box opens up, but the message is delivered to the phone. On Profiles and anywhere else on the site, clicking a chat icon starts a conversation with that person.
To send a chat message, simply type your message and then press Enter/Return.
The trick is figuring out who is helping you out! Currently, the only way is to ask. So take the bull by the horns, pop the question in the form of a Page update, (such as “Who has shared this Page today?”), and offer discount coupons or codes as rewards.
We’ve seen many creative ways of thanking enthusiastic supporters. The folks behind one Page we know offer free, live training to anyone that evening if they can get their like count above a certain number. If they can add 50 new likers to their Page by 5 p.m., everyone is invited to free training to create a custom video tab (see Book V, Chapter 2 on creating custom tabs)! This strategy has been very effective for this business.
No matter whether you have a physical product or are in a service industry, photos sell and attract. You have many ways to use photos to invite people to your Page and to keep them actively engaged.
Collect many high-quality photos of your product, or shots of your service, or anything that relates to your Page’s focus. Continue to collect these photos, and make sure to post them on a regular basis.
Read the information in this section to develop a marketing strategy using photos in Facebook.
The Timeline format features a large Cover photo, which we talk about in Book II, Chapter 2. Here, you need to think about how to really use this large image to your business advantage.
As we discuss further in Book II, Chapter 2, Facebook is very clear about not having this image turn into an ad or a billboard. Facebook wants to keep it kind of an artistic experience, which can be a challenge for some businesses. Here are some ideas to jump-start your creativity:
Consider your business before you click the photo-upload link. Think about what would be interesting to people who already know you and what would be interesting to those who have never heard of you. Use the photo system in Facebook to its fullest, keeping in mind best practices for your niche or industry.
Take a moment to think of some really interesting Photo Album names that would promote your business. You always have the Album called Profile Pictures and Cover Photos, which will always contain all the photos you use for your Profile image and Cover images, but you can name every other album that you create.
If you’re selling a physical product, for example, create an album called Happy Customers, and upload shots of happy customers using your product. Create an album called Found in Chicago for photos of your product on the shelves of a store in Chicago. You could use this idea in a contest; see more in Book VI on making Facebook come alive with events and contests.
If you’re selling a service, create an album called Here I Am, Doing It (replace Doing It with your service), and upload photos of your staff doing their work, or showing you providing a session of your service. How about creating an album called Award-Winning for photos of your awards and achievements?
Uploading photos to your Facebook Page involves the same process as uploading to your Profile except that you start from your Page.
Uploading photos to Facebook is a snap. Here’s how:
Yet another new page appears.
You can select multiple images by Ctrl-clicking on a PC or -clicking on a Mac.
This step is very important because this text stays with the photo no matter where it’s viewed. Try to incorporate your full website address or full Facebook Page address. These addresses will be hyperlinked and clickable.
Include the http:// part of your URL, your product name, or contact info in the caption field to make the link clickable, like the one shown in Figure 1-16.
The album of photos appears on your Page’s Timeline.
You also want to designate a photo to be the album cover, which you do by following these steps:
You can set the cover only for albums you’ve created. You can’t set a Cover photo for the Cover photos album or Profile pictures.
All the images in the album are in view.
If you already have a photo album created and want to add more to that particular album, follow these steps:
You’re taken to your business Page.
The album’s thumbnail images appear.
The marketing strategy behind sharing your albums and photos is something that you need to sit down and design. Maybe every Friday you send out a new album or every Tuesday, you post an image of your products that you found around town or in another city.
You can also share this album or individual pictures again, after publishing, from two places:
You can put a call to action in the Message field when you share, asking people to share the album with their Friends.
To share an album (or individual pictures) after publishing, follow these steps:
If you share in a private message, the link to the photo or album will go to the recipient’s Messages section. You can also send the album to folks outside the Facebook platform by using an e-mail address, but they will need to join Facebook to see the picture(s). See the following section for more details.
You can send any photo or album directly to anyone other than your personal Facebook Friends by following the steps in the preceding section — except this time, instead of selecting to send it to your own Timeline, choose In a Private Message from the drop-down menu and type an e-mail address rather than a Facebook name. Facebook sends an e-mail with a link to the photo. Note: If the person you send it to is on Facebook, he’ll be able to view it. If he doesn’t have a Facebook account, the link will take him to a Page with the message that he can’t view the photo unless he joins Facebook.
You also have a direct URL to each album that you can send to anyone, and those people will be able to view it. Or you can post anywhere online. To find this direct URL, follow these steps:
If the person to whom you sent the URL to doesn’t have a Facebook account, she can view the photo anyway as long as you have viewing set to Public. An invitation to join Facebook will be there, too.