1.1. Desired outcomes of engineering education 3

4.1. Various roles played by soft skills 64

4.2. Student ranking of their soft skills 69

4.3. Overall communication apprehension of respondents to the PRCA questionnaire 71

4.4. PRCA scores of the sample group 71

4.5. Mean value of communication apprehension 72

4.6. Analysis of student communication apprehension in group discussion 73

4.7. Analysis of student communication apprehension in meetings 73

4.8. Analysis of student communication apprehension in interpersonal communication 74

4.9. Analysis of student communication apprehension in public speaking 74

1.1. Two ways of asking for feedback 12