The measures in the patient- and caregiver-centered experience of care domain are determined using information from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey is administered to a random sample of Medicare patients shortly after they are discharged from the hospital. More than a dozen questions focus on the eight measures listed here:

• Communication with nurses
• Communication with doctors
• Responsiveness of hospital staff
• Communication about medicines
• Cleanliness and quietness of the hospital environment
• Discharge information
• Overall rating of hospital
• Three-item care transition