About the Editor

Patricia Pulliam Phillips is president and CEO of the ROI Institute, the leading source of ROI competency building, implementation support, networking, and research. A renowned expert in measurement and evaluation, she helps organizations implement the ROI methodology in countries around the world. Phillips teaches others to implement the ROI methodology through the ROI certification process as a facilitator for ASTD’s ROI and Measuring and Evaluating Learning Workshops and as adjunct professor for graduate-level evaluation courses. She serves on numerous doctoral dissertation committees, assisting students as they develop their own research on measurement, evaluation, and ROI. In addition to editing this book, she authored Chapter 14, Converting Measures to Money, and Chapter 16, Calculating the ROI. She is author and co-author of a variety of books on the topics of measurement, evaluation, and ROI, including Beyond Learning Objectives (ASTD, 2008), Show Me the Money (Berrett-Koehler, 2007), and The Value of Learning (Pfeiffer, 2007). Phillips can be reached at [email protected].