Index
The index that appeared in the print version of this title was intentionally removed from the eBook. Please use the search function on your eReading device to search for terms of interest. For your reference, the terms that appear in the print index are listed below.
aftershave
agenda, for telephone calls
airplane travel
alienating others
anger
apologies and
complaining and
dealing with conflict and
firing from job and
apologies
accepting
making meaningful
rewards of
appreciation
audience
accommodating to needs of
vulgar language and
badmouthing others
importance of delivering
planning for delivery of
receiving
baggage, carry-on
barriers at work
challenges to personal
openness and privacy in
belief systems, grief and
bellhops, tipping
birthday cards
Bixler, Susan
blame, avoiding
blind carbon copy (bcc)
body language, see nonverbal messages
Booher, Diana
bosses, see managers
breakfast meetings
bullying
business cards
business casual
buzzwords
Cantore, Jean Ann
carry-on baggage
Casperson, Dana May
casual days
children, grief and
chitchat, avoiding
chocolates, as gifts
circumstances, acknowledging changes in
clarification
asking for
of next steps in job interviews
clearing the air
clothing, see dress
cologne
colors, wearing appropriate
common sense, cell phones and
Communicate with Confidence (Booher)
company parties
compassion
in dealing with another’s grief
in delivering bad news
compatibility, with manager
guidelines for
importance of
Complete Idiot’s Guide to Office Politics, The (Rosakis and Rosakis)
compliments, see praise
Conaway, Wayne
conference calls
conflict, see confrontation
anger and
body language and
importance of
levels of conflict and
sources of conflict and
conversations
airplane travel and
cell phones and
demanding reciprocity in
gender gap in styles of
openness and
privacy and
self-disclosure in
thinking before you speak or write
cooperative body language
corporate culture
coughing
counteroffers
courtesy
cell phones and
changing rules and
in e-mail
high cost of incivility and
impact of nonverbal messages and
importance of
personal responsibility for
courtesy quotient (CQ)
courtesy titles
credibility
establishing
job interviews and
straight talk and
criticism
see also complaining
cubicles
cultural issues
avoiding cultural superiority
constant learning and
English language
interest in other cultures
nonverbal messages
travel and
cursing
cutlery
Davis, Terry
death, see grief
defamatory e-mails
defensive body language
delays, preparing for
demeanor
deportment
Dialogue (Isaacs)
as guest
as host
thank-you notes and
distractions, avoiding
doormen, tipping
casual days
importance of appropriate
Dressing to Win (Pante)
driving, cell phones and
early arrivals
Effective Supervisor’s Handbook, The (Imundo)
advantages of
cautions concerning
in proactive approach
telephone versus
emergencies, job interviews and
emoticons
empathy, in delivering bad news
energy levels, of manager
English language
cultural issues and
humor and
idioms of
jargon and
offensive
enthusiasm, in responding to gifts
Envisionworks
exaggeration
expectations, grief and
explanations, in delivering bad news
eye contact, interruptions and
new job and
praise as
fillers, in verbal messages
firing from job
first impressions
flattery
flowers, as gifts
follow up, after job interviews
food, smelly
friendliness, in new job
friendships
friend as manager
in new job
price of success and
frustrated body language
gatekeepers
gender gap
bridging
nature of
gestures
gifts
goodwill
gossip
grapevine
gratitude, attitude of
guidelines for dealing with another’s
most valuable response to
grooming
group dynamics
guilt
hand-shaking
helpfulness, in dealing with another’s grief
Hewitt, Rod
hierarchy of communication
high ground, taking
Hiring Excellence (MacMillan)
hold time, on telephone
honesty, in job interviews
hot buttons
hotel staff, tipping
housekeepers, tipping
How to Manage Conflict (Pickering)
humor
hygiene tips
ideas, presenting
idioms
“I’m sorry”, overuse of
Imundo, Louis
initiative, taking
insecure body language
interpersonal communication
interruptions
in dining out
eye contact and
listening and
interviews, see job interviews
intimidation, offensive speech and
irritating behaviors
Isaacs, William
James, William
jargon
jewelry
interviewee guidelines
interviewer guidelines
judging behavior, grief and
Kenton, Sherron
King, Martin Luther, Jr.
Kiss, Bow, or Shake Hands (Morrison and Conaway)
Knowing-Doing Gap, The (Pfeffer and Sutton)
know-it-alls
last impressions
layoffs
when fired
when laid off
when resigning
listening
costs of not listening
in dealing with another’s grief
importance of
in job interviews
new job and
in telephone conversations
listening from disturbance (Isaacs)
luggage, carry-on
lunch, see dining out
MacMillan, Pat
Managerial Communication (Timm)
friends as
job interviews with
open dialogue with
personality traits of
praising
manners, dining out and
McGinley, Phyllis
McGinty, Sarah Myers
meals, see dining out
meetings
memories
in dealing with another’s grief
in listening process
mentors
mimicking, avoiding
Mind Your Manners (Mole)
misrepresentation, in job interviews
mistakes, admitting
Mole, John
Morrison, Terri
motives, for courtesy
multiple chemical sensitivities (MCS)
music
napkins
needs of others, courtesy and
Nelson, Bob
nervous body language
networking events
new jobs
planning for success in
reality of
common body language messages
gender gap and
gestures
impact of
interpreting
listening and
nature of
power of
synchronizing body language
unspoken messages
voice and
obscene language
offensive e-mails
office space
consideration in use of
team approach to
off-limits subjects
off-the-cuff statements
Ohio State University, Rankin Study
Oliver, Gayle
1001 Ways to Take Initiative at Work (Nelson)
on/off switch, on cell phones
openness
balancing privacy with
of body language
with manager
overreaction, avoiding
Pante, Robert
passive rejection, in nonverbal communication
patience, in dealing with another’s grief
perfume
Pfeffer, Jeffrey
Pickering, Peg
planning
for delivery of bad news
for success in new job
platitudes, avoiding
power
of nonverbal messages
offensive speech and
of praise
Power Etiquette (Casperson)
Power Talk (McGinty)
accepting
compliments and
giving
in new job
undercutting
preempting conflict
privacy
balancing openness with
cell phones and
in delivering bad news
e-mail and
proactive approach
profanity
promises, keeping
promotions
friend as manager and
price of success and
Public Agenda
questions
in dealing with conflict
of job interviewee
of job interviewer
leaving job and
in meetings
new job and
using to advantage
rain gear
Rankin, Paul
Rankin Study, Ohio State University
rapport
apologies and
in job interviews
reassurance, in dealing with another’s grief
reciprocity, demanding
reflective body language
rejection, in nonverbal communication
relaxing, in job interviews
“Reply to All” feature, in e-mail
requests, praising before
research, for job interviews
reservations, in dining out
resignation from job
respect
importance of
in job interviews
response, to gifts
Rosakis, Laurie and Bob
rude behavior
impact of
refusing to return
schedule management
self-confidence
after being fired
in job interviews
self-deprecating humor
self-development
self-disclosure
balancing openness and privacy in
demanding reciprocity for
friend as manager and
receiving unwanted information
things left unsaid in
thinking before
self-examination
self-promotion
setup, for delivering bad news
shouting, in e-mail
signals, in nonverbal communication
silent mode, of cell phones
silverware
sincerity
skycaps, tipping
small talk
smiling
sneezing
social functions
dress for
professional approach to
relationships and
schmoozing and
Socrates
solutions
apologies and
focus on
suggesting
spam
speakerphones
specificity, in giving praise
star performers
straight talk
strategic approach
“stress” interviews
subject line, e-mail
substance, form versus
superiority, avoiding messages of
support networks, in new job
suspicious body language
Sutton, Robert
swearing
synchronizing body language
table manners
taking sides
Tannen, Deborah
teamwork
harmonious workplace and
in new job
teleconferencing
telephone
basics of
conference calls
dining out and
effective use of
e-mail versus
making calls
office cubicles and
personal conversations and
receiving calls
speakerphones
voice mail
see also cell phones
termination, see leaving a job
“thank you,”
negative approaches to saying
in other languages
positive approaches to saying
as response to praise
for solutions to problems
thank-you notes
in dining out
job interviews and
travel and
tidiness, office cubicles and
timeliness
of delivering bad news
in dining out
in responding to e-mail
in responding to gifts
time management
Timm, Paul R.
tipping
traffic delays
tragedy, see grief
transfers
transportation delays
travel
airplane
as colleague
cultural issues and
as guest
tipping and
trust, building
umbrellas
unexpected, in job interviews
University of North Carolina School of Business
unwelcome information, see bad news
uptalk, in verbal messages
valet parking, in dining out
verbal messages
vocabulary, offensive
voice
in spoken messages
in telephone communication
voice mail
vulgarity
Webb, Jim
wedding gifts
White, Carol
working a room
You Just Don’t Understand (Tannen)