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by Donald Yeates, James Cadle, Debra Paul
Business Analysis - Third edition
FRONT COVER
BCS, THE CHARTERED INSTITUTE FOR IT
TITLE PAGE
COPYRIGHT PAGE
CONTENTS
LIST OF FIGURES AND TABLES
CONTRIBUTORS
FOREWORD
ABBREVIATIONS
GLOSSARY
PREFACE
1. WHAT IS BUSINESS ANALYSIS?
Introduction
The origins of business analysis
The development of business analysis
The scope of business analysis work
The role and responsibilities of a business analyst
The business analysis maturity model
Professionalism and business analysis
The future of business analysis
2. THE COMPETENCIES OF A BUSINESS ANALYST
Introduction
Personal qualities
Business knowledge
Professional techniques
The right skills for the right situation
How can I develop my skills?
Industry skills frameworks
Industry qualifications
Summary
3. STRATEGY ANALYSIS
Introduction
The context for strategy
What is strategy?
Strategy development
External environment analysis
Internal environment analysis
SWOT analysis
Executing strategy
Summary
4. THE BUSINESS ANALYSIS PROCESS MODEL
Introduction
An approach to problem solving
The business analysis process model
Investigate situation
Consider perspectives
Analyse needs
Evaluate options
Define requirements
Deliver changes
Summary
5. INVESTIGATION TECHNIQUES
Introduction
Prior research
Investigation techniques
Interviews
Observation
Workshops
Scenarios
User analysis
Prototyping
Quantitative approaches
Suitability of techniques
Documenting the current situation
Summary
6. STAKEHOLDER ANALYSIS AND MANAGEMENT
Introduction
Stakeholder categories and identification
Analysing stakeholders
Stakeholder management strategies
Summary of stakeholder management strategies
Managing stakeholders
Defining stakeholder involvement – RACI and RASCI charts
Using social media in stakeholder management
Understanding stakeholder perspectives
Summary
7. MODELLING BUSINESS PROCESSES
Introduction
Organisational context
An alternative view of an organisation
The organisational view of business processes
Value propositions
Business process models
Analysing the ‘as is’ process
Improving business processes
Process measurement
Business Process Model and Notation
Six Sigma
Summary
8. DEFINING THE SOLUTION
Introduction
Gap analysis
Formulating options
Defining business requirements
Introduction to business architecture
Definition of business architecture
Structure of a business architecture
Business architecture techniques
Summary
9. MAKING A BUSINESS AND FINANCIAL CASE
Introduction
The business case in the project lifecycle
Identifying options
Assessing project feasibility
Structure of a business case
Investment appraisal
Presentation of a business case
RAID and CARDI logs
Summary
10. ESTABLISHING THE REQUIREMENTS
Introduction
The problems with requirements
A framework for requirements engineering
Actors
Requirements elicitation
Requirements elicitation techniques
Building the requirements list
Requirements analysis
Requirements validation
Agile approach to requirements
Summary
11. DOCUMENTING AND MANAGING REQUIREMENTS
Introduction
The importance of documentation
The requirements document
The requirements catalogue
Managing requirements
Summary
12. MODELLING REQUIREMENTS
Introduction
Modelling business use cases
Modelling system use cases
Modelling system data
Entity relationship diagrams
Class models
Modelling in Agile approaches
The use of models in system maintenance
Summary
13. DELIVERING THE REQUIREMENTS
Introduction
Delivering the solution
Context
Delivery Lifecycle
Development and delivery approach
Roles
Deliverables
Techniques
Summary
14. DELIVERING THE BUSINESS SOLUTION
Introduction
Stages of the business change lifecycle
BA role in the business change lifecycle
Summary
INDEX
BACK COVER
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