There is a difference between social media and social media optimization.
Social media is all about being social. That is the point and the reason it is called social media—constant updates on what you are doing, what you are thinking, where you are going, what you are eating, and who you are hanging out with. This would also include wishing people a happy birthday, happy anniversary, or happy holiday, as well as random thoughts, fears, excitements, frustrations, loves, hates, and everything in between.
Social media is also about sharing content that already exists. People are 1+ing, retweeting, liking, pinning, and commenting all over the Internet. Major sites like MTV.com, FoxNews, CartoonNetwork, BMW, and U.S. Airways all have content that is shared.
Social media optimization (SMO), on the other hand, is the strategy of creating compelling enough content that other people want to engage and share, by:
Social media content can rank on the first page of Google and achieve POD.
Social media is the number one form of communication on the planet, and Facebook itself is one of the largest websites on the planet. Social media has changed the world literally on a communication level and even on a political level. Social media has been the catalyst in revolutions and even in perpetuating regime changes around the world. No one can deny the power of social media on a social level. Social media has also revolutionized the entire advertising and marketing industry.
The marketing potential of sites like Facebook, Twitter, LinkedIn, and Instagram (just to name a few) is tremendous. The ability to interact in real time with your current and past customers as well as prospects and fans is incredible. However, we're not going to talk about any of those things here. Right now, we're going to go into the effects that social media has on the search engines. Then why even mention it at all? Because I think it is important for you to know and respect the full power social media can have for your overall strategy. I could write an entire book (and might) on social media. This book is about winning the game of Googleopoly, and a large part of that strategy is going to be utilizing social media search (engine) optimization, also known as SMO.
For many, it's their secret weapon. Because so few people or businesses are using social media for its tremendous SEO benefits, those who are properly utilizing it are achieving incredible success.
It really comes down to four aspects, which we'll cover here.
For years, the search engines were all trying to figure out how to apply social media to their ranking algorithms. Google purchased several social media sites that all failed (other than YouTube, of course) before finally deciding to build its own in the form of Google+. Microsoft went so far as to buy directly into Facebook itself and currently still owns a large portion of the largest social network in the country.
The search engines had the data. They could read the pages. They could judge the links coming in from other sites. They could tell how long people would spend on sites and whether they were finding what they were looking for based upon people bouncing back to the search to look at other results.
The one thing they couldn't understand was sentiment. They had no way of telling if people really liked what they found on the other side of the click. This is where social media comes in. Social media sites know what we like. They know our tendencies. They understand that if we share a piece of content, whether it's an article on a news site, a video, or a helpful page on a website, that we likely found value in that page.
The search engines coveted this information, and today they have a way to measure it. We'll discuss that component later because it's an extremely controversial topic, but there's one thing that is not in question: They like the attention that social sharing gives to web pages.
If content on your site is worthy of being shared on Facebook, tweeted on Twitter, or pinned on Pinterest, it likely has an opportunity to get other people to like it. The search engines take that portion of the data—attention—and measure it based upon other signals.
For example, if a video gets shared on Facebook by a lot of people, it's very likely that some of the people who see it on Facebook will like it as well. If they happen to own a website that is relevant to the topic of the video, they can embed that video on their website.
It goes further than that. Links play a major role in the way that search engines rank pages. By sharing on social media, you'll be able to get more people linking to your content because they're able to find it. The more that you expose your content on social media, the more likely it will be that someone will link to it. This is the way that Google's own employees place value publicly on social media sharing. They embrace this portion of it and do not try to hide it. The other aspect is something they do try to hide, but first let's discuss the people sharing the content.
In today's world, with so many social and search engine spammers, the search engines have tried to determine the best way to decide whether a share is valid. It does not cost much money to get 100 fake Twitter accounts to tweet a page, but the search engines realize that these shares are worthless. They have not and likely will never come out and admit this fact, but testing at every level by top SEOs indicates that this is the case. You can't fake out the search engines for long.
Beware of websites that offer to get fans, followers, +1s, and so on. These companies are a dime a dozen and for the uninformed might seem like a great idea. For a measly couple of hundred dollars you can buy fans. The reality is that they are not real. They could be coming from shell accounts that are just created for the sole purpose of selling their “likes,” “friendship,” “retweets,” or “+1s,” or they could be coming from known spam accounts and provide negative backlinking to your account, jeopardizing your initiative even before you had a chance to get it off the ground.
There is another reason to be very cautious about buying fake friends, followers, and fans. Most of these social media sites have their own algorithms, like Google and YouTube. Facebook has its own algorithm as well. And part of that algorithm is the reactions or responses when you post comments. For example, if you have only 200 friends on Facebook, you post a status update or a picture, and you get three or four comments, it is what it is. On the other hand, if you bought 1,000 fake friends or followers, you post that same status update or picture, and you receive only three or four comments, it is going to look very bad to Facebook because it's going to look like you have 1,200 friends and only three or four interacted with your content. It is going to give a signal to Facebook that the content is not interesting or your friends don't find it interesting. This can be completely false because you in fact do not have 1,200 friends—you have only 200. There are more detriments to buying fake friends and followers, but I think I made my point. Remember it takes a long time to be an overnight success.
If you are going to take advantage of social media as a way to improve your search exposure, you must embrace social media one way or another. Most become active on social media sites, sharing their own content and encouraging friends and family to do the same. This might seem like a cheap way of doing it, but local businesses can get a great benefit from this.
If you are a local business, you absolutely want to encourage people to “check in” on Facebook when they enter your establishment. Lots of businesses even provide incentives or coupons for people checking in. I have seen numerous businesses—restaurants, diners, car dealerships, and more—use this to their advantage. More than half of Facebook users have at least 200 friends in their social network (the true average is 130 friends).1 So, if a person checks in on Facebook that they are at Karina's Cafe, it will display on their time line, where some or all of their friends will see. A business couldn't ask for more! It is word-of-mouth advertising on steroids. In addition to having prospects and customers check in to an establishment, it is a great idea for you to check in to your establishment. Everyone on your timeline will see where you are. This will create top of mind awareness (TOMA). I highly suggest that if you are a business owner or a manager to ask all of your employees, general contract agents, vendors, partners, and friends—anyone and everyone—to check in. I mentioned Facebook regarding checking in, but the truth is there are several other major sites that also allow you to check in:
To be clear, people will be able to see these check-ins forever after, not just when someone checks in at an establishment. So, obviously if someone checks in, it will show up in real time on their time line. But if someone was looking at a person's time line from three days ago to three years ago (whenever), they will still be able to see that check in at Karina's Cafe.
For larger companies, you cannot do it on your own. Either way, there are plenty of gurus and social media experts out there who can help you. Beware! Just as you now know that quality matters, you'll want to make sure that they know it as well. Check on the quality of the people sharing your posts. If the quality is low or if they appear to be spammers, let them go. They will do more harm than good.
Reread what I just wrote: quality over quantity. You want to make sure that the people who are retweeting your tweet, liking your Facebook status update, repinning your Pinterest post, etc. are quality people. If they are an authority in your industry, that is, of course, better than some random person or, worse, a fake account liking or retweeting your post.
Earlier, I discussed a controversial topic regarding social media and its effects on search engine rankings. That controversial topic can be summed up as social signals.
Microsoft acknowledges that Bing looks at Facebook, Twitter, and Pinterest. Google acknowledges only that it looks at Google+. They both look at these and many other social media sites, but they will likely never admit it. Why? Because they want to get organic data. They know that with social media, it can easily be manipulated.
If the search engines let the cat out of the bag that social signals had an impact on rankings, there would be businesses and marketing agencies around the world trying to figure out how to game the system. It already happened once. From 2006 to 2012, Google acknowledged that inbound links from other sites affected search rankings. As a result, search engine optimizers started figuring out ways to generate more and more inbound links. They would exchange links with each other. They would buy links. They would go “link farming,” a practice notorious both for its effectiveness and its eventual cataclysmic decline.
On April 24, 2012, Google put an end to low-quality links with the release of the Penguin update. This had a major effect on the rankings, taking websites that once dominated on search and making them plummet down the rankings. Companies got mad. SEO firms shut down. It was an apocalyptic end to a very easy way to optimize.
Today, social signals fall under the same category, but the search engines will do whatever they can to hide this fact. They do not want to make the same mistake they made with links by letting the cat out of the bag. Instead, they will say that social signals don't exist until they're able to come up with a method of understanding how to read them properly.
Social signals are the actions themselves between a web page and social media sites. Anything that happens on social media sites that pertains to a web page is monitored and understood by the search engines. They know if a page has been shared. They know how many times it has been liked. They can see how many comments were attached to it, how many times it was retweeted, and even where it was shared. This is especially useful for local optimization; if your page is about Atlanta sushi bars and it's shared 10 times in Atlanta, those shares will have more of an impact on the rankings than if it were shared 100 times from various places around the world.
If it happens on social media sites, it is likely indexable by the search engines. This is where they get tricky. Google will say, “We can't index much of Facebook,” which is true, but that's not what it is really seeing. It is looking at the page itself and social sharing buttons that are on a good chunk of pages on the Internet. This data gives Google an idea of the public sentiment toward a page. That's the data that it covets—Google wants to know what content we like.
As a basic strategy, try to make sure your content is “shareworthy.” Use images often—social media is visual. Embed videos. Make sure your text content is long enough to be useful but not so long that nobody will read it all the way through. Lastly, make sure that if content should be shared, that the page has easy-to-use sharing buttons to encourage the social signals.
The search engines are always changing. Today, social signals are important. Tomorrow, other forms of sentiment might be more important. One thing that will remain a constant for the near future is that social media sites can rank well on the search engines, giving you more pages that you can use to dominate the search engine results pages.
Every time you have one of your pages ranked for a search, it means another page (possibly a competitor) is ranked lower. You want your social profiles to rank for branded searches as well as unbranded searches.
The search engines already love to rank them, so this isn't hard. The biggest mistake that so many businesses make is that they try to do too many social sites. They hear that there are dozens, hundreds, even thousands of social media sites, and they figure that they should be on all of them, but that's not the case. In fact, by focusing on the right ones, you'll be able to maintain the highest chance of dominating on search.
The important networks today are as follows:
There are others that are rising, such as Instagram, Tumblr, and Scoop.it, but use these only if you have the available bandwidth. The only thing worse than missing out on a social network is to have one that's abandoned because you couldn't keep up with it.
It is important to note that not all social media sites are equal, and not all social media sites have the same SEO value. Just like in the game of Monopoly, not all of the properties have equal value. The same goes for social media and Googleopoly. As mentioned previously, there are so many choices to choose from. Here is the list (and order) that I suggest you follow as you implement your strategy.
I won't be able to go over all of these here, because the subject of social media could take up an entire book. If I don't elaborate on each of the different platforms, don't worry. The strategies and advice I detail in these platforms will be applicable for all of the social media platforms. There is no need to be redundant in this chapter.
Having the pages and profiles is one thing, but now you have to get them ranked.
To accomplish this, you'll need to do two important things. First and foremost, make sure your company's social media pages and profiles are robust. It doesn't take much time to fill out your address, website, and other important parts on your social pages. Some websites are even attaching websites to social profiles. Google+ and Pinterest allow users to verify their ownership of the company website. This gives them higher relevance, and they will be more likely to rank on branded searches.
Once your pages are complete with all of the relevant information, it's time to get active. Post—often. You don't have to overpost, but be sure to post often enough to keep your page in the conversation. If you stop posting, your page has a greater chance of falling off the search results pages.
The second thing you can do to get your pages ranked is to link to them from your website and blog. This is easy—there are plenty of buttons available to create these links. If it's a direct link, you have a better chance of having it rank.
For certain businesses, it's harder to get these pages ranked. If you do these two things and your pages are still not showing up on page one, you can try to link to them from other websites as well. This should be rare. If you have an active page or profile and you link to it from your website, there's a great chance that it will rank for important keywords, such as your name.
By utilizing social media to take up real estate on the search engines, you're not just helping to push down competitors. It can be beneficial for pushing down other things, such as bad reviews, negative press, or third-party sites trying to make money off of your business name.
Social media is an important part of the search engine game. Regardless of whether you believe in social media as a valid marketing venue for your company, one thing is certain: it's definitely beneficial when it comes to controlling what people are seeing on the search engines.
Let's break down some of the main social media platforms for SEO.
Google+ is the most important social media platform. It is owned by Google and links to other important tools and platforms that you are going to need, like Gmail, Google Analytics, AdWords, Google Reviews (for your business), and YouTube! That is right—in order to use the powerful video SEO strategies on YouTube that you learned in the last chapter or the SMO strategies for Google+ in this chapter, you are going to need to have a Google account—a Gmail account. Once you create a Google account (Gmail), you will be able to access all of Google's tools, including Google+.
The next step after creating your Google account is to claim your business page. That means that you need to validate that you are the owner of that business and are allowed to be the manager of that business listing. You can authenticate by validating via a phone call from Google, or they can mail you a PIN, which you can activate on receipt (this is how I had to validate Dealer Synergy).
Here are some powerful tips to maximize Google+ for SEO.
Google+ posts are like miniature blog posts. It is very important to utilize a proper header, both to gain attention of the searcher as well as differentiate yourself from the plethora of content on Google.
Google will use the first words of your post in two important ways:
The more searchers notice your Google+ page, the more likely they are to react and engage with your content. Comment on it, +1, embed your video, share it, etc.
Do not be lazy and just cut and paste links into your Google+ account. You want to make sure that you add text content, details, and descriptions (“meat on the bone”) for the search engines to index, and that will enable searchers to better understand the value of your content, in order to engage with it as well as to share it.
Almost all of the top posts on Google+ use images. So, it makes sense to include images with your posts. I highly recommend using unique images if possible. Take the time and pick the right image with the right quality. Sometimes, people get lazy and don't include an image, or it is poor-quality or the wrong version for the web.
Embedding videos will increase your engagement ratios. People prefer video content over all other content—but not just any video. It needs to be unique, relevant, compelling, fun, interesting, and/or useful.
Google uses hashtags and semantic analysis to form relationships between topics. This helps organize and recommend content for searchers. It is very important for you to use hashtags in your posts. You can teach Google what is most relevant as well as what content is similar and consistent with your post by using these hashtags.
Make sure that you share your posts with all of your circles and individuals.
Setting your post to “public” might seem like the best opportunity for visibility, but if you also add all of your circles to the public post, it will increase your exposure. You have to be careful, because if you do this too much, you might be considered too spammy. Tread carefully because this is a great resource. You do not want to overdo it.
Similar to Facebook's plugin for comments, you can embed Google+ comments on your blog. This is great because when someone leaves a comment on your post, they are given the option of sharing their comment with their Google+ circles. This will significantly increase engagement and therefore your SEO.
With interactive Google+ posts, you are able to customize how your content is displayed and, more importantly, create specific calls to action for your unique product, service, or business.
Google has an awesome list of CTAs that you can embed in your post. You can get a full list from the resource Google Developers.2
Some CTAs include the following:
Google+ Local Business has some pretty powerful additional resources, the most important of which is Google Reviews. I explain online reputation, Google Reviews, and more in Chapter 8.
You need to use your Facebook for more than social interaction. Facebook is an SEO incubator for your business. When someone searches for you or your business, you want to make sure that your Facebook page shows up. For example, if you Googled Dealer Synergy, on the first page you will find www.facebook.com/DealerSynergy.
Just like traditional SEO, it all begins with the URL. Make sure that you choose a specific, custom URL. I suggest that you use the name of your business. Or you might want to use a subject matter expertise, service, and/or a geo-target. For example, here are some Facebook URL ideas (these are hypothetical).
When someone Googles anything that you do or offer, you want your Facebook page to show up on the first page of Google. If your Facebook page is www.facebook.com/110004034rsdf, how are you going to show up if someone is Googling “Brooklyn Pizza”? You aren't, but if you owned www.facebook.com/BrooklynPizza, and someone Googled “Brooklyn Pizza,” you might show up on the first page. But if you had a productive Facebook page that got a lot of engagement and the social signals were high, you most likely would rank on the first page of Google.
Make sure that you choose the most relevant category for your business. You also have the opportunity for three subcategories. Choosing the proper category enables Google and the other search engines to properly rank you. But it is also important for Facebook, as well as the users on Facebook. There are numerous ways someone can search within Facebook and narrow down those searches. Take your time and make sure you are optimized for your profit centers and/or for your main focus.
The About section is like the meta-description of a traditional website. You want to make sure that you completely fill out this section. And you want to fill it out for SEO, which means that you want to make sure that it is detailed and focused on these points:
Remember to write the About section like ad copy. Make it interesting for people, not spam content for the search engines.
It can get indexed, and that index will be crawled.
Posting content is one of the most important aspects of social media and specifically Facebook. You want to make sure that you post only quality content. Both Facebook and Google have algorithms in place that use social signals to track the value of content that you post. Social interaction and social engagement are an important factor for ranking you, your page, and its individual content on Google. You want to focus on producing only high-value content. That means creating and posting content that people are going to want to comment on, like, share, engage, embed, or repost.
At one point it was all about getting “likes,” to the point where people started buying fake followers and fake friends to boost their “like” count. Likes do not matter anymore, or they don't matter nearly as much as they use to. Now it is all about engagement. As a matter of fact, there are companies that specialize in tracking social media engagement between most of the major platforms. One site/service that is popular is Klout (www.klout.com). Klout integrates with Facebook and other social platforms and details all engagement with your friends, fans, and followers. What matters more than how many friends, fans, or followers you have is what they do with you. Do they engage with you? Do they really care about what you say? Do you influence them? That is the most important—engagement and influence.
Let me digress for a moment to discuss the reality of the Facebook visibility situation. You might be shocked to know that it almost doesn't matter how many friends or likes you have. Let's say you have 1,000 friends on Facebook and you post a status update. I assure you that your 1,000 friends will not see your post. Only about 5–10 percent of your friends will see your post on their time line. That means only 50–100 people will see your post out of your 1,000 friends. This is because Facebook doesn't want people to get pissed off about being flooded with content that sucks or that they are not interested in. So, Facebook uses an algorithm to measure multiple things:
Based on those variables, Facebook will match up relevant content and interest with people who will possibly be interested in those things.
Posting content that isn't remarkable will hurt your Facebook ranking. So, it really doesn't make sense to constantly post content that people don't like, don't comment on, and don't share. All you are doing is digging a deeper Facebook grave, because you are dead in the water.
This has nothing to do with SEO, but while on the topic of Facebook, I want to give you some powerful advice: You need to buy Facebook ads if you want to be successful on Facebook. You don't have to spend a ton of money either. For about $200–$300 per month, you can have a powerful Facebook ad campaign. And it won't matter how many friends or likes you have (you are going to need at least 100, but that is nothing). You will be able to reach thousands in your targeted audience easily. Facebook is a publicly traded corporation and a for-profit company. It wants to monetize. If you participate in Facebook ads, you will be able to target specific people:
Or you can target your friend network, which includes your friends' friends—anyone who likes you or your post as well as their friend network. As long as you are willing to invest money, Facebook is willing to give you unlimited access to its members.
All comments need to have a reply. Make sure that you respond to each and every comment post. As a matter of fact, I would try to interact with everyone who engages you and/or your posts as much as possible. You could potentially turn a simple post that had four or five comments into a post that has hundreds by responding to all of the comments. You could even cut and paste links from other Facebook posts (or other social platforms) in the comment thread of a particular post if it is relevant. Remember the goal is interaction.
Flickr and Pinterest are image search engines as well as social media platforms. As mentioned earlier in this chapter, a lot of the top posts on Google+ as well as on most of the search engines are pictures and images. There are so many people searching for the following:
You have the ability to organize all of these assets in one place as well as optimize them for individual and platform ranking on Google page one.
Flickr and Pinterest are to pictures/images what YouTube is to video. You can optimize both the platforms as well as the individual images within the platform. And the same strategies that you learned in Chapter 5 for video SEO are applicable here for image optimization.
Here are the areas you want to focus on when optimizing your Flickr and/or Pinterest platforms, as well as the images within those platforms:
LinkedIn is the number one “professional” social network. Most people utilize LinkedIn to create business opportunities, find employment, or advertise a job opportunity. There are multiple opportunities within LinkedIn for content to be ranked favorably by Google:
If you Google “career Philadelphia,” out of 154 million results on the first page of natural Google is a LinkedIn job directory that was updated only four hours ago! (See Figure 6.1.)
Now that you see the tremendous power social media has for your business, I am going to give you even more amazing information. You can create your very own “Facebook,” “Google+,” or “LinkedIn”! That's right—you can create your own social network. There are two easy resources that you could utilize:
Facebook, Google+, and LinkedIn are worth billions of dollars, and you can create your very own full-blown social community or social network for virtually nothing or for less than $100 per month. There are additional customizable social platforms besides Ning and BuddyPress, but they are the easiest and most cost-effective solutions on the market today.
There are numerous reasons why I would highly suggest that you create your very own social media network and add it to your overall marketing and advertising strategy. To have your very own social community platform where you can interact with your current clients, past clients, and all of your potential prospects is amazing. To have real-time interaction and the ability to identify clients' wants, wishes, and needs is priceless. However, as it relates to winning the game of Googleopoly, having your own social network is phenomenal for SEO. I have discussed how much SEO “juice” Facebook, Google+, Flickr, YouTube, Instagram, and the rest of those social platforms have. They have a tremendous number of people on those platforms who are constantly uploading content. So, imagine if you had your own platform!
One of the best things I ever did for my core business at Dealer Synergy, which provides training, consulting, and digital marketing for the automotive sales industry, was to create my very own social and professional network called www.AutomotiveInternetSales.com (AIS). (See Figure 6.2.) Here is the breakdown of AIS:
I created www.AutomotiveInternetSales.com on the Ning platform, and it costs me less than $100 per month. My vision was to create the most powerful social and professional community in the entire automotive sales industry. I wanted it to be like Facebook, LinkedIn, CNN, and Google+ combined, specifically for the automotive sales industry. And that is exactly what I did! We are ranked as one of the best automotive sales professional communities in the entire industry.
I seriously could write an entire book just on Ning and creating your own private professional community. But the bottom line is that AIS is phenomenal for SEO! If you Google “Automotive Internet Sales” out of 76 million results, in first-position, natural Google is www.AutomotiveInternetSales.com.
It is very important to remember that it is not merely enough to have your own private social platform like Ning or BuddyPress. Once you have established your social community, you want to make sure that you follow the rules of engagement for SEO. The most incredible aspect of your own social media platform is the fact that you and all of your members will be able to create unique and relevant content that can be optimized:
And all of the content that is created on your social platform can be syndicated to all of the traditional social networks, like Facebook, Google+, Pinterest, LinkedIn, and so on.
You want to make sure that you map out a strategy of which social media platforms you want to utilize. Once you have mapped out each of the platforms that you want to utilize in your overall Googleopoly strategy, then you should clearly map out what type of content you are going to have on each of the platforms, as well as what your SEO content focus will be. To be specific, you do not want to simply sign up with 5 or 10 social media platforms and try to just wing it. There is obviously a lot going on and a lot of opportunities to go in multiple directions. I feel that if you do not do a good job of mapping out your wants, wishes, expectations, and a detailed road map, your strategy might get compromised. You can't build a brand-new house from scratch without blueprints; the same goes for your SMO strategy.
Remember that social media is a moving target. It is evolving at quantum speeds, and there are always new, awesome social media platforms popping up. Part of the extra value of buying this book is that you have an incredible resource at www.GoogleopolyBook.com for free. I will be updating important details, facts, strategies, and new social platforms to keep you and your Googleopoly strategy on the cutting edge of technology.
With an ever-changing list of popular social networking sites, as well as changing guidelines and etiquette, stay up-to-date on what works, what doesn't, and what's coming up next by visiting www.googleopolybook.com/social-media-optimization.