Appendix B. References
- Steve Jobs quote on focus groups
Bloomberg Business Week May 12, 1998. Steve Jobs on Apple’s Resurgence: “Not a One-Man Show.” http://buswk.co/Yf7HCQ.
- Steve Jobs quote on intersection of liberal arts and technology
Jobs, Steve. January 27, 2010. Apple iPad Keynote. San Francisco, CA.
- What Is Usability?, Collecting User Requirements, Creating Functional Requirements, Feedback Principle, Consistency, Fitt’s Law, Studying Users, Likert Scales, What Are Usability Studies?
Rogers, Yvonne, Helen Sharp, and Jenny Preece. 2011. Interaction design: Beyond human-computer interaction. 3rd Ed. Wiley, Print.
- Usability Is Not a Waste of Time (or Money), Using Prototypes
Hollis, Billy. June 21, 2012. Personal Interview.
Lund, Arnold M. May/June 1997. “Another approach to justifying the cost of usability.” Interactions.
- Knowing When to Listen to Your Users (and When Not To), The “Control Freak”
Goodman, Elizabeth, Mike Kuniavsky, and Andrea Moed. 2012. Observing the user experience: A practitioner’s guide to user research. Waltham: Morgan Kaufmann.
- Dealing with Different Types of Users: The “Devil’s Advocate”
Kelley, Tom, and Jonathan Littman. 2005. The ten faces of innovation: IDEO’s strategies for beating the devil’s advocate and driving creativity throughout your organization. DOUBLEDAY.
- Dealing with Negativity and the Attribution Error
Heath, Chip, and Dan Heath. 2010. Switch: How to change things when change is hard. Broadway Books.
- Having a Plan
Anderson, Jonathan, John McRee, Robb Wilson and the EffectiveUI Team. 2010. Effective UI. Cambridge: O’Reilly Media, Inc.
- Documenting Prototypes
Fitzpatrick, Brian W., and Ben Collins-Sussman. 2012. Team geek: A software developer’s guide to working well with others. Cambridge: O’Reilly Media, Inc.
- Creating a Personal Manifesto
Ingebretsen, Robby. April 14, 2012. “Paper, manifestos and why you need one to be great at anything.” http://nerdplusart.com/paper-manifestos-and-why-you-need-one-to-be-great-at-anything.
- Paper for the iPad by FiftyThree, Consistency
Hamburger, Ellis. March 29, 2012. “Paper: the next great iPad app, from the brains behind Courier.” The Verge. http://www.theverge.com/2012/3/29/2909537/paper-drawing-ipad-app-fiftythree-brains-behind-courier.
- Exercising Restraint
Buxton, Bill. January 12, 2007. “Multi-touch systems that I have known and loved.” http://www.billbuxton.com/multitouchOverview.html.
- Building a Narrative
Walker, Julian. May 1, 2012. Personal Interview.
- Creativity Requires Courage (and Hard Work)
Hogan, Blaine. 2011. Untitled: Thoughts on the creative process. Alpharetta: Clark. http://creativecollective.is/portfolio/untitled-thoughts-on-the-creative-process/.
- Steal (I Mean Borrow) From Others
Kleon, Austin. 2012, Steal like an artist: 10 things nobody told you about being creative. New York: Workman Publishing Company.
Heffron, Jack. 2003. The writer’s idea workshop: How to make your good ideas great. Cincinnati: Writer’s Digest Books.
- Creativity Requires Questioning
Lehrer, Jonah. Imagine: How creativity works. Houghton Mifflin Harcourt Publishing Company. Electronic Book.
- Pick Up a Pencil (source for Jeff Gothelf’s talk at Agile UX NYC 2012)
Constable, Giff. February 29, 2012. “Increase collaboration through sketching.” http://giffconstable.com/2012/02/increase-collaboration-through-sketching/.
- Creative Freedom
Pink, Daniel H. 2009. Drive: The surprising truth about what motivates us. New York: Riverhead Books.
- Understanding Your Goal
Weir, Jeff. May 20, 2012. Personal Interview.
- Principle of Proximity (Gestalt Principle), Mental Models and Metaphors, Visibility Principle, and Hick’s Law
Lidwell, William, Kritina Holden, and Jill Butler. 2003. Universal principles of design: A cross-disciplinary reference. Beverly: Rockport Publishers. http://www.qbookshop.com/products/153021/9781592530076/Universal-Principles-of-Design.html.
- Affordance and Constraints
Norman, Donald A. 1988. The design of everyday things. Basic Book,. Electronic Book.
- Hick’s Law, Fitt’s Law
Wickens, Christopher, John Lee, Yili Liu, and Sallie Gordon Becker. 2004. An introduction to human factors engineering. Pearson Education, Inc.
- How Many Users Will I Need?
Nielsen, Jakob. March 19, 2000. “Why you only need to test with 5 users.” http://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/.
- Acquiescence Response Bias
Lavrakas, Paul J. 2008. Encyclopedia of Survey Research Methods. Sage Publications, Inc. Online reference. http://bit.ly/10PorRi.
- A/B Testing
Christian, Brian. April 25, 2012. “The A/B test: Inside the technology that’s changing the rules of business.” Wired Magazine. http://www.wired.com/business/2012/04/ff_abtesting/.
Atwood, Jeff. January 20, 2010. “Groundhog Day, or, the problem with A/B testing.” Coding Horror: Programming and Human Factors. http://www.codinghorror.com/blog/2010/07/groundhog-day-or-the-problem-with-ab-testing.html.
- What Are Usability Studies?, Creating a Testing Plan, What You’ll Need, Conducting the Study
Pernice, Kara, Amy Schade, and Jakob Nielsen. Intranet Usability Guidelines, vol 1: Understanding and Studying Users (Test Data, User Behavior, and Methodolgy 2nd Edition). Nielsen Norman Group. Electronic Document. http://www.nngroup.com.